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Customer engagement Stories - Page 34

Global Stories

Customer engagement stories

Salesforce unveils Marketing Cloud Next for AI-driven campaigns
Customer Experience

Salesforce unveils Marketing Cloud Next for AI-driven campaigns

Salesforce launches Marketing Cloud Next with autonomous AI agents to revolutionise marketing through personalised, two-way customer conversations across channels.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025
AI boosts customer service happiness as global wellbeing falls
Unified Communications

AI boosts customer service happiness as global wellbeing falls

Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025
Sinch appoints Angus Mansfield to lead APAC channel sales growth
Customer Experience

Sinch appoints Angus Mansfield to lead APAC channel sales growth

Sinch has named Angus Mansfield as Vice President of Channel Sales for APAC, aiming to expand partnerships and boost growth in the region's booming customer communications market.

By Melvin Hipolito • 4 min read • Wed, 11th Jun 2025
AI, loyalty and ANZ grocery retailers: What's new
Data Analytics

AI, loyalty and ANZ grocery retailers: What's new

Australian and New Zealand grocers are set to boost profits and engagement by adopting AI-driven personalisation and loyalty strategies in 2025/2026.

By Jonathan Reeve • 5 min read • Wed, 11th Jun 2025
Dentsu integrates eye-tracking data for media planning
Customer Experience

Dentsu integrates eye-tracking data for media planning

Dentsu has integrated in-store eye-tracking data from Co-op Media Network into its tool, enhancing media planning with real-world retail attention insights.

By Jed Nykolle Harme • 3 min read • Tue, 10th Jun 2025
EY launches Studio+ to boost growth with AI & digital focus
Digital Transformation

EY launches Studio+ to boost growth with AI & digital focus

EY has launched Studio+, a global service combining 37 agencies and AI tech to help businesses boost growth through digital transformation and customer focus.

By Sean Mitchell • 3 min read • Mon, 9th Jun 2025
Video & influencer strategies seen as key for B2B marketers
Customer Experience

Video & influencer strategies seen as key for B2B marketers

LinkedIn research reveals Asia-Pacific B2B marketers prioritise video and influencer strategies to capture attention amid growing campaign challenges.

By Catherine Knowles • 5 min read • Fri, 6th Jun 2025
HubSpot launches direct connector for ChatGPT CRM insights
Software-as-a-Service

HubSpot launches direct connector for ChatGPT CRM insights

HubSpot has launched a direct ChatGPT connector for CRM insights, enabling users to analyse customer data with natural language queries and no coding.

By Catherine Knowles • 4 min read • Fri, 6th Jun 2025
NiCE announces 2025 partner awards for AI & automation excellence
Unified Communications

NiCE announces 2025 partner awards for AI & automation excellence

NiCE has honoured partners across APAC and EMEA for driving AI and automation excellence in customer service with its 2025 International Partner Awards.

By Melania Watson • 3 min read • Fri, 6th Jun 2025
EY launches Studio+ to drive customer-centric AI transformation
Digital Transformation

EY launches Studio+ to drive customer-centric AI transformation

EY launches Studio+, combining design, sales, marketing, and AI expertise to help businesses transform customer experiences and drive growth amid digital shifts.

By Shannon Williams • 3 min read • Fri, 6th Jun 2025
Cosmetic UI updates to Ava spark 243% jump in Edible Beauty orders
Customer Experience

Cosmetic UI updates to Ava spark 243% jump in Edible Beauty orders

Cosmetic UI updates to Decidr's Ava led to a 243% surge in Edible Beauty orders, boosting revenue and engagement without changing its AI capabilities.

By Sean Mitchell • 3 min read • Thu, 5th Jun 2025

Stories from Other Regions

Customer engagement stories

QSIC strengthens US growth with leadership hires & USD $25 million raise
Customer Experience

QSIC strengthens US growth with leadership hires & USD $25 million raise

QSIC boosts US growth with new leaders and a USD $25 million raise, aiming to expand its AI-driven in-store audio platform globally.

By Melvin Hipolito • 4 min read • Fri, 13th Jun 2025
Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation
Customer Experience

Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation

Airlines, fuel, and quick-service restaurants in APAC lag in loyalty programme innovation, hindered by legacy tech and limited reward systems, says expert.

By Aaron Crowe • 5 min read • Thu, 12th Jun 2025
RingCentral debuts customer journey analytics for Australian users
Unified Communications

RingCentral debuts customer journey analytics for Australian users

RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.

By Sean Mitchell • 4 min read • Wed, 11th Jun 2025
AI for good: Balancing ethics and efficiency in the age of intelligent automation
Data Analytics

AI for good: Balancing ethics and efficiency in the age of intelligent automation

Businesses must balance ethics and efficiency as AI transforms industries, with a growing push for transparent, secure, and inclusive AI tools.

By William Zhang • 4 min read • Tue, 10th Jun 2025
Ventrica invests GBP £4.2 million to boost CX with Zendesk
Digital Transformation

Ventrica invests GBP £4.2 million to boost CX with Zendesk

Ventrica has launched Ventrica Digital with a GBP £4.2 million investment to enhance customer experience using Zendesk's platform and services over three years.

By Kaleah Salmon • 3 min read • Fri, 6th Jun 2025
QSIC partners with Wingstop to deliver curated music in Sydney
Data Analytics

QSIC partners with Wingstop to deliver curated music in Sydney

QSIC teams up with Wingstop to craft a bold, AI-curated music experience for the US chain's first Sydney outlet, enhancing its energetic brand vibe.

By Kaleah Salmon • 3 min read • Fri, 6th Jun 2025
NEXT & Infobip boost security & RCS messaging for shoppers
Customer Experience

NEXT & Infobip boost security & RCS messaging for shoppers

NEXT partners with Infobip to boost shopper security, blocking 175,000 fake messages monthly and enhancing customer engagement with advanced RCS messaging.

By Kaleah Salmon • 3 min read • Thu, 5th Jun 2025