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Customer Satisfaction Stories - Page 14

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Customer Satisfaction stories

Amplitude named leader in digital analytics by Forrester report
Data Analytics

Amplitude named leader in digital analytics by Forrester report

Amplitude leads in digital analytics, topping Forrester's Q3 2025 report for ease of use, AI innovation, and customer satisfaction.

By Shannon Williams • 4 min read • Thu, 7th Aug 2025
Arctic Wolf grows channel network 140 percent in Australia, NZ
Customer Experience

Arctic Wolf grows channel network 140 percent in Australia, NZ

Arctic Wolf has boosted its channel network in Australia and New Zealand by 140%, driven by its AI-powered Aurora Platform and new security offerings.

By Melania Watson • 3 min read • Wed, 6th Aug 2025
Chervon partners with Blue Yonder to transform global supply chain
Digital Transformation

Chervon partners with Blue Yonder to transform global supply chain

Chervon teams up with Blue Yonder to enhance global supply chain, aiming to improve forecasting, inventory and customer service across Asia-Pacific.

By Sean Mitchell • 3 min read • Thu, 24th Jul 2025
Chargebacks911 report reveals USD $170 billion hit from fraud
Marketing Technologies

Chargebacks911 report reveals USD $170 billion hit from fraud

Chargebacks911 reveals merchants lose over USD $170 billion annually to chargeback fraud, driven by consumer convenience and rising dispute misuse in digital payments.

By Shannon Williams • 3 min read • Wed, 16th Jul 2025
Closing the gap in enterprise AI with process intelligence
AI Security

Closing the gap in enterprise AI with process intelligence

Process Intelligence is bridging the gap in enterprise AI by providing operational context, boosting automation and transforming businesses globally.

By Pascal Coubard • 4 min read • Tue, 15th Jul 2025
Brainfish raises USD $6.4m to expand AI support tech in US & globally
Customer Experience

Brainfish raises USD $6.4m to expand AI support tech in US & globally

Brainfish has raised USD $6.4m to expand its AI-powered customer support technology, establish a US HQ, and grow its global market presence.

By Kaleah Salmon • 4 min read • Fri, 11th Jul 2025
Aryaka wins global SASE award & G2 leader for customer focus
Firewalls

Aryaka wins global SASE award & G2 leader for customer focus

Aryaka earns Frost & Sullivan's 2025 Global SASE Leadership Award and tops G2's SASE and SD-WAN grid for customer satisfaction and ease of use.

By Jed Nykolle Harme • 3 min read • Thu, 10th Jul 2025

Stories from Other Regions

Customer Satisfaction stories

One NZ & Advantai Group partner to boost branded mobile services
Network Infrastructure

One NZ & Advantai Group partner to boost branded mobile services

One NZ and Advantai Group partner exclusively to help NZ brands launch branded mobile services faster and cheaper using One NZ's award-winning network.

By Catherine Knowles • 4 min read • Thu, 31st Jul 2025
Vertu Motors boosts efficiency with LogicMonitor for IT overhaul
Digital Transformation

Vertu Motors boosts efficiency with LogicMonitor for IT overhaul

Vertu Motors enhances IT efficiency and customer service across 198 UK dealerships with LogicMonitor's AI-powered platform for unified hybrid infrastructure monitoring.

By Jed Nykolle Harme • 3 min read • Wed, 30th Jul 2025
Customer Science buys Friendly Persuasion to boost CX solutions
Digital Transformation

Customer Science buys Friendly Persuasion to boost CX solutions

Customer Science has acquired Sydney's Friendly Persuasion, launching a new CX Communications division to enhance written customer experience solutions.

By Melvin Hipolito • 3 min read • Wed, 30th Jul 2025
UK public sector hotlines surpass banks for caller frustration
Unified Communications

UK public sector hotlines surpass banks for caller frustration

UK public sector hotlines now cause more caller frustration over hold times than banks, with healthcare and government services topping the list, says new survey.

By Catherine Knowles • 4 min read • Fri, 25th Jul 2025
SOTI launches device tracking to boost Aussie retail service
Digital Transformation

SOTI launches device tracking to boost Aussie retail service

SOTI launches device tracking to help Australian retailers improve customer service by boosting device reliability and reducing operational downtime.

By Melania Watson • 4 min read • Wed, 23rd Jul 2025
Singapore Airlines taps Qualtrics & AI to enhance customer insights
Data Analytics

Singapore Airlines taps Qualtrics & AI to enhance customer insights

Singapore Airlines partners with Qualtrics in a three-year deal to harness AI and data analytics for deeper insight into customer feedback and improved service.

By Melvin Hipolito • 3 min read • Tue, 22nd Jul 2025
Circuitwise expands in New Zealand with Assembly Specialists deal
Physical Security

Circuitwise expands in New Zealand with Assembly Specialists deal

Circuitwise Group is set to expand in New Zealand by acquiring Christchurch-based Assembly Specialists, its second acquisition in the country this year.

By Catherine Knowles • 3 min read • Fri, 18th Jul 2025
SpinTel launches Ultra WiFi 5G Modem with plug-and-play setup
Gaming

SpinTel launches Ultra WiFi 5G Modem with plug-and-play setup

SpinTel launches its Ultra WiFi 5G Modem in Australia, offering plug-and-play setup on Optus' 5G network from AUD $59/month with unlimited data.

By Melvin Hipolito • 3 min read • Fri, 18th Jul 2025
AI & data hurdles stall transport progress & sustainability
Data Analytics

AI & data hurdles stall transport progress & sustainability

AI integration and data quality issues are hindering progress in transportation management, with 48% of organisations losing over 10% of budgets to errors and disruptions.

By Melvin Hipolito • 4 min read • Wed, 16th Jul 2025
Prime Day returns surge poses major challenge for UK retailers
Customer Experience

Prime Day returns surge poses major challenge for UK retailers

Amazon Prime Day returns total 78 million items yearly in the UK, posing major operational and financial challenges for retailers amid rising consumer frustrations.

By Jed Nykolle Harme • 4 min read • Fri, 11th Jul 2025
Scaling smart: why scheduling should be at the heart of your growth strategy
Data Analytics

Scaling smart: why scheduling should be at the heart of your growth strategy

UK service SMEs scaling up must embrace automated scheduling to boost efficiency, reduce errors and enhance customer experience for sustainable growth.

By Rut Steinsen • 4 min read • Thu, 10th Jul 2025