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Customer Satisfaction Stories - Page 18

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Customer Satisfaction stories

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Customer Satisfaction stories

ANZ firms prioritise AI but face talent & data issues
Customer Experience

ANZ firms prioritise AI but face talent & data issues

Australian and New Zealand organisations are surpassing global counterparts in generative AI investments, yet face rising staffing costs and data challenges.

By Sean Mitchell • 3 min read • Wed, 16th Apr 2025
Ping Identity revitalises partner programme for growth
Unified Communications

Ping Identity revitalises partner programme for growth

Ping Identity has unveiled its revamped Nexus Partner Program, introducing new opportunities and pathways aimed at enhancing partner success and customer satisfaction.

By Sean Mitchell • 2 min read • Fri, 11th Apr 2025
SentinelOne launches Global PartnerOne Program for growth
Data Analytics

SentinelOne launches Global PartnerOne Program for growth

SentinelOne has launched its Global PartnerOne Program, designed to enhance partner growth and adaptability within cybersecurity markets.

By Kaleah Salmon • 3 min read • Thu, 10th Apr 2025
Genesys Cloud AI drives a rise in annual revenue in 2025
Unified Communications

Genesys Cloud AI drives a rise in annual revenue in 2025

Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.

By Shannon Williams • 3 min read • Wed, 9th Apr 2025
AI hallucinations challenge customer experience strategy
Customer Experience

AI hallucinations challenge customer experience strategy

Coveo's latest CX Relevance Report reveals that 49% of customers experience AI hallucinations, prompting scepticism and a demand for better digital experiences.

By Melania Watson • 3 min read • Wed, 9th Apr 2025
Empowered contact centre agents crucial for driving CX success
Unified Communications

Empowered contact centre agents crucial for driving CX success

As customer expectations rise, NICE's Rod Lester emphasises the critical role of agent empowerment in contact centres, driven by AI tools for enhanced service.

By Melania Watson • 4 min read • Wed, 9th Apr 2025
Neo Space & G\&S SatCom join forces for IFC upgrade
Data Analytics

Neo Space & G\&S SatCom join forces for IFC upgrade

Neo Space Group has formed a strategic partnership with G&S SatCom to enhance its in-flight connectivity services through real-time monitoring.

By Sean Mitchell • 2 min read • Tue, 8th Apr 2025
TCS partners with Paris Marathon to revolutionise race tech
Data Analytics

TCS partners with Paris Marathon to revolutionise race tech

Tata Consultancy Services has partnered with the Schneider Electric Marathon de Paris as its Official AI & Technology Partner for the next three years.

By Sean Mitchell • 3 min read • Wed, 2nd Apr 2025
Sysdig appoints Gary Olson & Crendal Kear to executive team
Software-as-a-Service

Sysdig appoints Gary Olson & Crendal Kear to executive team

Sysdig has appointed Gary Olson as Chief Revenue Officer and Crendal Kear as Chief Business Officer amid a 337% rise in user adoption of its AI-driven security technology.

By Melvin Hipolito • 3 min read • Tue, 1st Apr 2025
BillingPlatform introduces BP Pay for seamless transactions
Software-as-a-Service

BillingPlatform introduces BP Pay for seamless transactions

BillingPlatform has unveiled BP Pay, a new payment processing solution designed to streamline billing, invoicing, and payments for businesses.

By Sean Mitchell • 3 min read • Fri, 28th Mar 2025
Talkdesk launches AI-driven tool to enhance knowledge bases
Generative AI

Talkdesk launches AI-driven tool to enhance knowledge bases

Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.

By Catherine Knowles • 2 min read • Fri, 28th Mar 2025
UiPath unveils AI-enhanced Test Cloud to boost productivity
DevOps

UiPath unveils AI-enhanced Test Cloud to boost productivity

UiPath has launched Test Cloud, an AI-powered software testing service, promising to significantly enhance tester productivity and cut costs.

By Melania Watson • 3 min read • Wed, 26th Mar 2025
The way we search has changed - Why haven't websites?
Digital Transformation

The way we search has changed - Why haven't websites?

The way we search online has transformed significantly, yet websites remain largely unchanged, leading to frustrations for modern users seeking intuitive experiences.

By Dvir Hoffman • 5 min read • Wed, 26th Mar 2025

Stories from Other Regions

Customer Satisfaction stories

DriveSavers launches data recovery services in Australia
Storage

DriveSavers launches data recovery services in Australia

DriveSavers has launched its data recovery services in Australia, offering a risk-free evaluation and access to over 40 years of expertise in data recovery.

By Catherine Knowles • 3 min read • Tue, 8th Apr 2025
AI trust varies among New Zealand financial service users
Marketing Technologies

AI trust varies among New Zealand financial service users

A Salesforce report reveals New Zealand consumers show mixed trust in AI within financial services, highlighting a growing expectation for lower fees and faster transactions.

By Kaleah Salmon • 2 min read • Mon, 31st Mar 2025
AI & automation drive evolution in payroll operations
Human Capital Management

AI & automation drive evolution in payroll operations

A new ADP report reveals a shift in payroll roles towards strategic functions, driven by AI, automation, and a focus on employee satisfaction.

By Catherine Knowles • 3 min read • Fri, 28th Mar 2025
AM Eyewear adopts try-on home schemes to boost sales
Marketing Technologies

AM Eyewear adopts try-on home schemes to boost sales

Try With Mirra launches a Try Before You Buy service, allowing Australian customers to sample luxury eyewear at home to boost online shopping confidence.

By Kaleah Salmon • 3 min read • Mon, 24th Mar 2025