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Customer Satisfaction Stories - Page 16

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Customer Satisfaction stories

Travelopedia boosts global growth with new Ecommpay platform
Fintech

Travelopedia boosts global growth with new Ecommpay platform

Travelopedia partners with Ecommpay to enhance global growth through faster, flexible payment solutions, boosting sales and customer satisfaction worldwide.

By Jed Nykolle Harme • 3 min read • Wed, 4th Jun 2025
Agentic AI must enhance human connections, Qualtrics chief urges
Customer Relationship Management

Agentic AI must enhance human connections, Qualtrics chief urges

Qualtrics president Brad Anderson urges firms to harness agentic AI to enhance genuine human connections in customer and employee experiences or risk falling behind.

By Melania Watson • 5 min read • Thu, 29th May 2025
Seventy-four percent of asset tracking projects deliver ROI
Digital Transformation

Seventy-four percent of asset tracking projects deliver ROI

Research reveals 74% of asset tracking projects deliver expected ROI, with vendor support and system integration key for user satisfaction in various sectors.

By Jed Nykolle Harme • 3 min read • Thu, 29th May 2025
Keep them coming back: How to reduce SaaS churn rates
Software-as-a-Service

Keep them coming back: How to reduce SaaS churn rates

The global SaaS market is set to reach USD $299 billion this year, driving fierce competition and making customer retention key to reducing churn rates.

By Darek Tasak • 6 min read • Wed, 28th May 2025
Smart billing app delivers up to USD $4 million in savings
Utilities

Smart billing app delivers up to USD $4 million in savings

The Celonis Utilities Smart Billing app helps utilities save up to USD $4 million by optimising billing cycles, reducing errors, and boosting cash flow efficiency.

By Sean Mitchell • 4 min read • Mon, 26th May 2025
Does anyone know what a CDP is anymore?
Customer Relationship Management

Does anyone know what a CDP is anymore?

CDPs, once confused with CRMs, now power data-driven customer experiences across enterprises, adapting to AI, privacy, and complex tech ecosystems.

By Steven Schuler • 5 min read • Mon, 26th May 2025
BillingPlatform Named Leader in Agile Billing by MGI
Customer Experience

BillingPlatform Named Leader in Agile Billing by MGI

BillingPlatform tops MGI Research's Agile Billing report, rated highest among 50 vendors for its enterprise-grade, agile billing solutions.

By Jed Nykolle Harme • 3 min read • Fri, 23rd May 2025
Vitality partners with FICO to offer personalised digital care
Digital Transformation

Vitality partners with FICO to offer personalised digital care

Vitality and FICO have teamed up to launch the Vitality Care Hub, delivering personalised digital healthcare journeys to one million members, boosting efficiency and care quality.

By Sean Mitchell • 3 min read • Thu, 22nd May 2025
Consumer frustration, poor digital experiences on the rise
Customer Experience

Consumer frustration, poor digital experiences on the rise

91% of consumers faced frustrating digital issues last year, leading to revenue loss and loyalty decline, says Conviva's 2025 report.

By Jed Nykolle Harme • 4 min read • Tue, 20th May 2025

Stories from Other Regions

Customer Satisfaction stories

RingCentral debuts customer journey analytics for Australian users
Unified Communications

RingCentral debuts customer journey analytics for Australian users

RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.

By Sean Mitchell • 4 min read • Wed, 11th Jun 2025
BeyondTrust honours 2024 Australian partners for excellence & growth
Digital Transformation

BeyondTrust honours 2024 Australian partners for excellence & growth

BeyondTrust has honoured its 2024 Australian partners, with CyberCX named Partner of the Year and 3Columns awarded Growth Partner of the Year.

By Melania Watson • 3 min read • Tue, 10th Jun 2025
Half of UK online shoppers shun retailers with slow refunds
Supply Chain

Half of UK online shoppers shun retailers with slow refunds

Over half of UK online shoppers would avoid retailers slow to refund returns, expecting refunds within 2-3 days, survey finds.

By Shannon Williams • 4 min read • Fri, 30th May 2025
MTF receives high commendation for trust in car loan awards
Customer service

MTF receives high commendation for trust in car loan awards

MTF has been Highly Commended in the 2025 Reader's Digest Most Trusted Brands Awards for car loans, highlighting its trusted service in New Zealand.

By Kaleah Salmon • 2 min read • Fri, 30th May 2025
Customer Science upgrades CX Integrator with AI & automation
Data Analytics

Customer Science upgrades CX Integrator with AI & automation

Customer Science upgrades its CX Integrator with AI and automation, offering Aussie businesses a cost-effective, tailored approach to improving customer experience.

By Melania Watson • 3 min read • Mon, 26th May 2025
Why New Zealand financial services providers must modernise their operations in FY2026
Customer Experience

Why New Zealand financial services providers must modernise their operations in FY2026

New Zealand financial firms must modernise outdated systems in FY2026 to meet rising customer demands and avoid losing market share.

By Jeremy Thomas • 4 min read • Thu, 22nd May 2025
Pay-i raises $4.9m to measure real-time GenAI returns
Software-as-a-Service

Pay-i raises $4.9m to measure real-time GenAI returns

Pay-i secures USD $4.9 million to launch a platform measuring real-time business returns on generative AI investments for enterprises globally.

By Jed Nykolle Harme • 4 min read • Thu, 22nd May 2025
How South Africa is unlocking better customer experience for UK businesses
Digital Transformation

How South Africa is unlocking better customer experience for UK businesses

South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.

By Hans Zachar • 4 min read • Wed, 21st May 2025
Nationwide wins Best Use of Customer Insight award
Data Analytics

Nationwide wins Best Use of Customer Insight award

Nationwide wins Best Use of Customer Insight at the Institute of Customer Service Awards 2025 for its work with Medallia and Kantar improving member experience.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025