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Customer Satisfaction Stories - Page 26

Global Stories

Customer Satisfaction stories

Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts
Customer Experience

Lumen & Qualtrics revamp customer experience, boost NPS by 17 pts

Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

By Imee Dequito • 3 min read • Wed, 2nd Oct 2024
Exclusive: Wasabi's Rob Waite discusses growth, cloud security and customer success
Storage

Exclusive: Wasabi's Rob Waite discusses growth, cloud security and customer success

Rob Waite discusses Wasabi's growth strategy, robust cloud security, and customer success, highlighting its straightforward pricing model and expanding brand presence.

By Melania Watson • 5 min read • Tue, 1st Oct 2024
Most firms report sales boost after eCommerce platform switch
Migration

Most firms report sales boost after eCommerce platform switch

A new commercetools report reveals 90% of businesses that migrated to new eCommerce platforms saw revenue boosts, with 30% noting increases of 30% or more.

By Kaleah Salmon • 3 min read • Mon, 30th Sep 2024
LearnUpon achieves HubSpot App Partner certified integration
EduTech

LearnUpon achieves HubSpot App Partner certified integration

LearnUpon achieves certified integration as a HubSpot App Partner, becoming one of the first LMS platforms to join the prestigious program, enhancing customer training automation.

By Catherine Knowles • 3 min read • Fri, 27th Sep 2024
Shippit launches new service to boost Australian retail abroad
Supply Chain

Shippit launches new service to boost Australian retail abroad

Shippit launches Shippit International, a cutting-edge cross-border shipping service to help Australian retailers tackle rising costs and boost their global presence.

By Sean Mitchell • 3 min read • Thu, 26th Sep 2024
Certinia joins Salesforce's Agentforce for advanced AI solutions
Marketing Technologies

Certinia joins Salesforce's Agentforce for advanced AI solutions

Certinia has teamed up with Salesforce's Agentforce Partner Network to enhance AI capabilities for customers, promising efficiency and improved business outcomes.

By Catherine Knowles • 3 min read • Thu, 26th Sep 2024
Microsoft, Firstsource join forces to drive digital transformation
Digital Transformation

Microsoft, Firstsource join forces to drive digital transformation

Microsoft and Firstsource Solutions partner to deploy Azure OpenAI Service, aiming to boost digital transformation with generative AI solutions for global clients.

By Catherine Knowles • 3 min read • Thu, 26th Sep 2024
Enhancing project success: the critical role of a business analyst
Customer Experience

Enhancing project success: the critical role of a business analyst

As businesses navigate complex projects and high stakes, a Business Analyst's role is vital in aligning goals and solutions, ensuring project success.

By Avec Global • 5 min read • Tue, 24th Sep 2024
From data to documentation: How generative AI transforms organisational efficiency
Human Capital Management

From data to documentation: How generative AI transforms organisational efficiency

Generative AI revolutionises how businesses document processes, improving efficiency and employee training, heralding a new era of organisational advancement.

By Terry Smagh • 3 min read • Tue, 24th Sep 2024
AI tool boosts small biz sales by 30%, Mandoe Media reports
Digital Signage

AI tool boosts small biz sales by 30%, Mandoe Media reports

Mandoe Media's AI Magic Create tool has propelled small businesses, including Street Taste, to remarkable 30% sales growth, revolutionising digital signage.

By Kaleah Salmon • 3 min read • Tue, 24th Sep 2024
Talkdesk unveils new AI tools to boost customer service efficiency
Unified Communications

Talkdesk unveils new AI tools to boost customer service efficiency

Talkdesk reveals AI Rewriter and AI Translator to enhance customer service, promising personalised, efficient interactions and cutting AHT by up to 30%.

By Kaleah Salmon • 3 min read • Mon, 23rd Sep 2024
Yellow.ai launches VoiceX to transform voice interactions
Customer Relationship Management

Yellow.ai launches VoiceX to transform voice interactions

Yellow.ai has unveiled its VoiceX platform, enhancing voice interactions with LLM-based technology to boost customer engagement and reduce operational costs.

By Catherine Knowles • 4 min read • Fri, 20th Sep 2024
Salesforce unveils AI-powered unified Commerce Cloud platform
Customer Experience

Salesforce unveils AI-powered unified Commerce Cloud platform

Salesforce's new Commerce Cloud integrates B2C, DTC, B2B, and more on a unified AI-powered platform, featuring autonomous agents for enhanced customer experiences.

By Catherine Knowles • 4 min read • Thu, 19th Sep 2024
BillingPlatform wins top customer satisfaction accolades from IDC
Software-as-a-Service

BillingPlatform wins top customer satisfaction accolades from IDC

BillingPlatform wins IDC 2024 SaaS Award for Customer Satisfaction in Subscription Management, praised for fast time to value, robust security, and integration ease.

By Imee Dequito • 3 min read • Wed, 18th Sep 2024
Titans of Tech - Kip Compton of Fastly
Edge Computing

Titans of Tech - Kip Compton of Fastly

Kip Compton, Fastly's CPO since January 2023, is leveraging his extensive tech background to innovate and expand the edge cloud provider's market reach.

By Melania Watson • 4 min read • Mon, 16th Sep 2024

Stories from Other Regions

Customer Satisfaction stories

UK survey reveals generational divides in customer service preferences
AI Agents

UK survey reveals generational divides in customer service preferences

A new CommBox survey highlights UK's generational rift in customer service preferences, with Gen Z favouring digital channels while older consumers still prefer phone calls.

By Kaleah Salmon • 3 min read • Wed, 25th Sep 2024
amaysim launches NBN plans aiming to disrupt market
Unified Communications

amaysim launches NBN plans aiming to disrupt market

amaysim disrupts the NBN market with new plans offering speeds up to 240Mbps, aiming to provide more affordable and reliable home internet options.

By Kaleah Salmon • 3 min read • Tue, 24th Sep 2024
Gen Z demands more digital channels for customer service
eCommerce

Gen Z demands more digital channels for customer service

New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.

By Shannon Williams • 3 min read • Fri, 20th Sep 2024