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Customer service Stories - Page 41

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Customer service stories

TP-Link appoints Ben Allcock to lead UK & Ireland B2B growth
Partner Programmes

TP-Link appoints Ben Allcock to lead UK & Ireland B2B growth

TP-Link has named Ben Allcock Vice President - B2B for UK and Ireland to drive growth and lead its largest European B2B team focused on SMEs.

By Jed Nykolle Harme • 3 min read • Thu, 25th Sep 2025
Behind the bots: Rebuilding agent trust in the age of AI
Customer Experience

Behind the bots: Rebuilding agent trust in the age of AI

Contact centres in Australia and New Zealand embrace AI for efficiency but face challenges in rebuilding trust and support for human agents amid rising job anxieties.

By Richard Lundgren • 4 min read • Tue, 23rd Sep 2025
Cloudflare to offer 1,111 global internships & expand student support
Network Infrastructure

Cloudflare to offer 1,111 global internships & expand student support

Cloudflare will recruit 1,111 interns globally in 2026, expanding its programme to support students with hands-on tech experience and mentorship worldwide.

By Sean Mitchell • 3 min read • Tue, 23rd Sep 2025
Cloudflare to recruit interns in 2026 & boost student support
Artificial Intelligence

Cloudflare to recruit interns in 2026 & boost student support

Cloudflare will hire 1,111 interns worldwide in 2026, vastly expanding its programme and offering US students free access to its developer platform for a year.

By Jed Nykolle Harme • 4 min read • Tue, 23rd Sep 2025
How retailers can nail peak season success in 2025
Customer Experience

How retailers can nail peak season success in 2025

Retailers must embrace technology and end-to-end planning to meet soaring consumer demands and excel in the 2025 peak shopping season.

By Jamie Cairns • 5 min read • Mon, 22nd Sep 2025
Customer Science launches AI tool to boost contact centre accuracy
Unified Communications

Customer Science launches AI tool to boost contact centre accuracy

Customer Science unveils Knowledge Quest, an AI tool enhancing Australian contact centres with real-time, accurate information to boost efficiency and satisfaction.

By Melvin Hipolito • 3 min read • Mon, 22nd Sep 2025
Banks accelerate shift from AI research to practical deployment
Fintech

Banks accelerate shift from AI research to practical deployment

Banks have accelerated the shift from AI research to practical tools, with top institutions rapidly deploying innovations in trading, fraud prevention, and customer service.

By Catherine Knowles • 4 min read • Fri, 19th Sep 2025
Krungsri enhances data strategy with Informatica for digital growth
Hybrid Cloud

Krungsri enhances data strategy with Informatica for digital growth

Krungsri has partnered with Informatica to boost data governance and management, supporting its digital growth and serving over 19 million customers across ASEAN.

By Melvin Hipolito • 4 min read • Fri, 19th Sep 2025
Adyen & LVMH unify payments to enhance luxury customer journey
Fintech

Adyen & LVMH unify payments to enhance luxury customer journey

Adyen is unifying payment systems across nearly 50 LVMH Maisons to enhance luxury customer experiences in over 1,000 stores globally.

By Melvin Hipolito • 3 min read • Thu, 18th Sep 2025
Gen Z demands instant service & social shopping from retailers
Customer Experience

Gen Z demands instant service & social shopping from retailers

Gen Z demands instant replies within 15 minutes and prefers social shopping on apps like Instagram and TikTok, pushing retailers to adopt AI and automation.

By Kaleah Salmon • 4 min read • Thu, 18th Sep 2025
Samsung expands remote appliance service to 122 countries worldwide
Customer Experience

Samsung expands remote appliance service to 122 countries worldwide

Samsung has rolled out its Home Appliances Remote Management service to 122 countries, supporting 17 languages for smarter, remote appliance care.

By Melvin Hipolito • 3 min read • Wed, 17th Sep 2025

Stories from Other Regions

Customer service stories

CoopVoce partners with BICS for global voice services & security
Customer Experience

CoopVoce partners with BICS for global voice services & security

CoopVoce partners with BICS to manage and secure its international voice traffic, enhancing service quality and fraud protection for 2.3 million Italian customers.

By Kaleah Salmon • 3 min read • Wed, 24th Sep 2025
Beyond automation: How AI is creating space for more human conversations in personal insurance advice
Data Privacy

Beyond automation: How AI is creating space for more human conversations in personal insurance advice

AI is easing administrative tasks in personal insurance advice, allowing advisers more time for human conversations during clients' toughest moments.

By Chris Matlock • 4 min read • Tue, 23rd Sep 2025
How AI can help you cut staff churn in the contact centre in 2026
Unified Communications

How AI can help you cut staff churn in the contact centre in 2026

AI can help slash contact centre staff turnover in 2026 by boosting agent engagement, cutting routine tasks, and enhancing job satisfaction with smart tools.

By Todd Gorsuch • 4 min read • Mon, 22nd Sep 2025
Australian businesses use AI to halve call centre waiting times
Customer Experience

Australian businesses use AI to halve call centre waiting times

Australian businesses are leveraging AI technology to halve call centre waiting times, boosting customer service and employee satisfaction across the sector.

By Shannon Williams • 3 min read • Sun, 21st Sep 2025
Regulated firms warned to leverage tech or risk falling behind
Unified Communications

Regulated firms warned to leverage tech or risk falling behind

UK regulated firms urged to embrace technology for compliance, or risk falling behind as stricter rules and customer expectations reshape industries.

By Shannon Williams • 3 min read • Sun, 21st Sep 2025
UMusic Hotels adopts Oracle Cloud for guest service & growth
Marketing Technologies

UMusic Hotels adopts Oracle Cloud for guest service & growth

UMusic Hotels adopts Oracle Cloud tech to enhance guest services and streamline operations as it expands music-focused hotels globally, including a Madrid flagship.

By Sean Mitchell • 3 min read • Thu, 18th Sep 2025
Agentic AI reshapes banking security, raising efficiency & risks
Storage

Agentic AI reshapes banking security, raising efficiency & risks

Agentic AI is transforming Australian banking security, boosting efficiency but raising risks as cybercriminals exploit AI in 80% of ransomware attacks.

By Jed Nykolle Harme • 4 min read • Wed, 17th Sep 2025