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Customer service Stories - Page 84

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Verloop.io and Vonage partner to deliver conversational AI
Customer Relationship Management

Verloop.io and Vonage partner to deliver conversational AI

Verloop.io partners with Vonage to expand conversational AI applications across multiple channels, including WhatsApp and Facebook Messenger.

By Ryan Morris-Reade • 3 min read • Wed, 19th Jan 2022
BHG shifts to new business model in 2022
Software-as-a-Service

BHG shifts to new business model in 2022

BHG has announced transformation plans as it moves into the next phase of its three-year digitalisation journey.

By Ryan Morris-Reade • 4 min read • Mon, 27th Dec 2021
Soul Machines and Microsoft partner to enhance AI solutions
Customer Relationship Management

Soul Machines and Microsoft partner to enhance AI solutions

Soul Machines signs five-year deal with Microsoft, using Azure technology to create personalised AI experiences. Opportunities for growth in service AI.

By Mitchell Hageman • 3 min read • Tue, 14th Dec 2021
Dell Technologies appoints Leanne Buer as New Zealand country manager
Customer Relationship Management

Dell Technologies appoints Leanne Buer as New Zealand country manager

Dell Technologies has appointed Leanne Buer as its new country manager for New Zealand, effective Monday 29 November.

By Mitchell Hageman • 3 min read • Mon, 29th Nov 2021
Genesys and Google Cloud extend partnership, build future of digital customer service
Customer Relationship Management

Genesys and Google Cloud extend partnership, build future of digital customer service

Genesys and Google Cloud have expanded their partnership to connect customer support and experiences in a digital world.

By Catherine Knowles • 3 min read • Tue, 16th Nov 2021
Only 4 in 10 shoppers completely trust retailers to fulfill orders as promised
Customer Relationship Management

Only 4 in 10 shoppers completely trust retailers to fulfill orders as promised

Trust gap between shoppers and retailers revealed in new survey by Zebra Technologies. Only 38% of shoppers have complete trust in retailers.

By Ryan Morris-Reade • 4 min read • Fri, 12th Nov 2021
Robotic Skies and Carbonix partner to advance UAV tech on global scale
Customer Relationship Management

Robotic Skies and Carbonix partner to advance UAV tech on global scale

Robotic Skies partners with Carbonix to provide international field support for Carbonix UAVs in various industries.

By Catherine Knowles • 3 min read • Wed, 1st Sep 2021
77% of consumers will share data if their service is more personalised - Freshworks report
Customer Relationship Management

77% of consumers will share data if their service is more personalised - Freshworks report

Despite calls for better data privacy amongst businesses and their customers, it doesn't mean that the data sharing game is over.

By Staff Writer • 3 min read • Wed, 25th Aug 2021
mx51 to use Snowflake for analytics and customer service
Customer Relationship Management

mx51 to use Snowflake for analytics and customer service

Snowflake has been chosen by mx51 to enhance its analytics and customer service for its merchant payment platform.

By Ryan Morris-Reade • 3 min read • Thu, 19th Aug 2021
Laser focus on customer-oriented tech top priority for customer service industry - report
Customer Relationship Management

Laser focus on customer-oriented tech top priority for customer service industry - report

CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.

By Staff Writer • 2 min read • Tue, 17th Aug 2021
People are a demanding bunch: how to service the customer that wants everything
Customer Relationship Management

People are a demanding bunch: how to service the customer that wants everything

The everything customer might sound like an abstract concept, but if we brush away the buzzword veneer, it becomes apparent that we're all everything customers.

By Anthony Brown • 5 min read • Fri, 30th Jul 2021
CSPs missing huge, untapped opportunity
Customer Relationship Management

CSPs missing huge, untapped opportunity

Customer loyalty is at stake as telecom and media providers fail to offer highly personalised experiences, says study.

By Catherine Knowles • 4 min read • Tue, 6th Jul 2021
Appier acquires AI-powered chatbot platform BotBonnie
Customer Relationship Management

Appier acquires AI-powered chatbot platform BotBonnie

Appier acquires omnichannel chatbot platform BotBonnie to enhance its marketing offerings and expand customer base.

By Staff Writer • 2 min read • Wed, 23rd Jun 2021
Auth0 survey reveals Australian businesses fail to meet login expectations
Customer Relationship Management

Auth0 survey reveals Australian businesses fail to meet login expectations

Most Australian organisations fail to meet consumer expectations around login technology, according to Auth0's international research.

By Catherine Knowles • 3 min read • Wed, 2nd Jun 2021
Customer service vital to long term success for Australian telcos
Customer Relationship Management

Customer service vital to long term success for Australian telcos

Customer loyalty is at stake as telcos fail to deliver adequate service, prompting organisations to adapt or fail to gain a competitive advantage.

By Catherine Knowles • 3 min read • Thu, 27th May 2021
Poor service quality costing companies significant revenue
Customer Relationship Management

Poor service quality costing companies significant revenue

Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.

By Shannon Williams • 4 min read • Fri, 21st May 2021
Artificial intelligence top priority for organisations, but challenges remain
Customer Relationship Management

Artificial intelligence top priority for organisations, but challenges remain

Organisations in the Asia Pacific region are leading in the adoption of artificial intelligence, according to a survey by Juniper Networks.

By Shannon Williams • 5 min read • Mon, 3rd May 2021
NICE releases an AI-powered self-service platform
Customer Relationship Management

NICE releases an AI-powered self-service platform

NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.

By Ryan Morris-Reade • 2 min read • Fri, 23rd Apr 2021

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Customer service stories