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Customer service Stories - Page 86

Global Stories

Customer service stories

Soul Machines raises $40m, steps closer to global aspirations
Customer Relationship Management

Soul Machines raises $40m, steps closer to global aspirations

Soul Machines raises $40m to advance human-machine collaboration. Investment led by Temasek and includes Salesforce Ventures.

By Catherine Knowles • 3 min read • Wed, 15th Jan 2020
Security, analytics and customer service top priorities for CFOs
Customer Relationship Management

Security, analytics and customer service top priorities for CFOs

A new Protiviti survey reveals CFOs are prioritising security, analytics, and customer service, reflecting a shift towards a strategic focus in finance.

By Shannon Williams • 4 min read • Thu, 26th Dec 2019
People, AI or chatbots: ANZ consumers don't differentiate with customer service
Customer Relationship Management

People, AI or chatbots: ANZ consumers don't differentiate with customer service

A Genesys survey reveals that nearly half of Australians and most New Zealanders are content with AI and chatbots for simple customer service needs.

By Staff Writer • 3 min read • Wed, 11th Dec 2019
Customer service reps tired of not having the right tools - Pega
Customer Relationship Management

Customer service reps tired of not having the right tools - Pega

A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.

By Staff Writer • 4 min read • Tue, 10th Dec 2019
Zendesk fuses AI into customer services with Amazon Connect integration
Customer Relationship Management

Zendesk fuses AI into customer services with Amazon Connect integration

The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.

By Sara Barker • 2 min read • Tue, 10th Dec 2019
26% of leaders still “support fax as a communication channel”
Customer Relationship Management

26% of leaders still “support fax as a communication channel”

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.

By Ben Moore • 4 min read • Tue, 26th Nov 2019
Verizon rolls out new field service management solution
Customer Relationship Management

Verizon rolls out new field service management solution

Verizon Connect launches integrated field service management solution for simplified dispatching and job management.

By Catherine Knowles • 2 min read • Thu, 14th Nov 2019
Natterbox launches solution to improve customer service efficiency
Customer Relationship Management

Natterbox launches solution to improve customer service efficiency

Freedom will transform agent performance, enabling Natterbox users to work from wherever they want on whatever device they want to work on.

By Ben Moore • 3 min read • Thu, 14th Nov 2019
The future of CX: How to make chatbots work effectively in your organisation
Customer Relationship Management

The future of CX: How to make chatbots work effectively in your organisation

The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.

By Manish Shah • 5 min read • Sun, 3rd Nov 2019
Five ways robotic process automation is improving the public sector – FTS Data & AI
Customer Relationship Management

Five ways robotic process automation is improving the public sector – FTS Data & AI

Robotic Process Automation (RPA) is revolutionising the public sector, streamlining services and reducing costs while improving efficiency and service quality.

By James Beresford • 5 min read • Tue, 17th Sep 2019
Vodafone pumps $10m into dedicated customer service team
Customer Relationship Management

Vodafone pumps $10m into dedicated customer service team

Vodafone's 'X Squad' will kick off in October, and will continue to scale up over the remainder of this calendar year.

By Staff Writer • 4 min read • Tue, 10th Sep 2019
Aussie company launches new chatbot service for homeless youth
Customer Relationship Management

Aussie company launches new chatbot service for homeless youth

Set to launch in March 2020, the chatbot is currently in design and testing and is the biggest change to the Ask Izzy platform since 2016.

By Catherine Knowles • 3 min read • Wed, 7th Aug 2019
Domino's introduces AI and machine learning to pizza
Customer Relationship Management

Domino's introduces AI and machine learning to pizza

Domino's AI pizza checker improves quality by over 15%, providing customers with real-time images of their pizza.

By Catherine Knowles • 3 min read • Thu, 18th Jul 2019
How robotics can improve customer experience
Customer Relationship Management

How robotics can improve customer experience

Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.

By Staff Writer • 2 min read • Mon, 1st Jul 2019
How visual assistance impacts customer service KPIs - TechSee
Customer Relationship Management

How visual assistance impacts customer service KPIs - TechSee

TechSee's report reveals Visual Assistance tech slashed technician dispatches by 19% and product returns by 17%, revolutionising customer service KPIs.

By Staff Writer • 2 min read • Wed, 12th Jun 2019
You only get one chance to make a first impression
Customer Relationship Management

You only get one chance to make a first impression

Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.

By Robert Schwarz • 4 min read • Mon, 20th May 2019
How customer service directly impacts company revenue
Customer Relationship Management

How customer service directly impacts company revenue

Poor customer service can drastically impact company revenue, with 42% of Australians ceasing to buy after a bad experience, a Zendesk report reveals.

By Staff Writer • 3 min read • Tue, 14th May 2019

Stories from Other Regions

Customer service stories

Outsmarting storms
Data Analytics

Outsmarting storms

Customers in Auckland could face shorter outages as Vector and IBM use weather forecasts and AI to spot storm and vegetation risks up to 72 hours ahead.

By Staff Writer • 3 min read • Mon, 21st Oct 2019