Customer Support stories - Page 2

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Revenium launches AI Outcomes for workflow ROI tracking

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aiops

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ai ethics & governance

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agentic ai

Revenium adds business outcome tracking to AI workflows, letting firms calculate cost per conversion, autonomy rates and ROI from production use.

Klaviyo unveils AI Composer for marketing campaigns

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digital transformation

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cx

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martech

Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

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Rimini Street wins three Stevie Awards for support

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digital transformation

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cx

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martech

Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.

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Splashtop & SysAid partner to streamline remote support

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data protection

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encryption

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it automation

SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.

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Upwind finds prompt detection can run under millisecond

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firewalls

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network security

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cloud security

Upwind unveils sub-millisecond prompt threat detection for LLMs, claiming 95% precision using Nvidia models to secure live AI workloads.

Infobip report marks shift to omnichannel AI messaging

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uc

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digital transformation

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cx

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

Qualtrics boosts CX suite with new AI & automation tools

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uc

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data analytics

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digital transformation

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

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Qualtrics unveils AI tools to fix customer issues fast

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uc

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data analytics

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digital transformation

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

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Hexaware unveils Agentverse AI platform for enterprises

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uc

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manufacturing

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digital transformation

Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.

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OutSystems named G2 Leader for enterprise AI agents

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data protection

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digital transformation

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cx

OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.

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VAST Data unveils Foundation Stacks for NVIDIA AI OS

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hybrid cloud

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aiops

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open source

VAST Data unveils Foundation Stacks, turning NVIDIA AI Blueprints into production-ready pipelines on its AI Operating System.

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OpenAI drops ChatGPT checkout to pursue agent vision

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martech

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commerce systems

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supply chain

OpenAI abandons in-chat checkout for ChatGPT, pivoting to web‑navigating shopping agents and referral-led partnerships with retailers.

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Qualtrics named Leader in 2026 Gartner VoC Quadrant

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uc

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digital transformation

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cloud security

Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.

SonicWall revamps partner programme & appoints CRO

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firewalls

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network security

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partner programmes

SonicWall overhauls its SecureFirst Partner Program and appoints Patrick O'Donnell as CRO to drive partner-led sales and managed services.

Sinch unveils Voice Relay to power AI-driven calls

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uc

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digital transformation

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cx

Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.

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Zendesk to acquire Forethought in agentic AI expansion

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digital transformation

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cx

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martech

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

AI ambition outpaces readiness for smaller businesses

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data protection

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manufacturing

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data analytics

SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.

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Zapier data shows AI is now infrastructure for leads

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crm

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digital transformation

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cx

Zapier's study of 10,000 workflows shows AI is shifting from one-off tools to core lead-management infrastructure for sales teams.

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Zendesk to buy Forethought in agentic AI expansion drive

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uc

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digital transformation

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cx

Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.

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Google debuts Gemini Embedding 2 multimodal AI model

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digital transformation

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physical security

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data privacy

Google has launched Gemini Embedding 2, a multimodal AI model that unifies search and analysis across text, images, video, audio and documents.