Customer Support stories - Page 3
SIOS wins triple honours for leadership & support teams
Last month
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dr
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devops
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hybrid cloud
SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.
DevRev expands Computer AI agent platform in India
Last month
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crm
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data analytics
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digital transformation
DevRev to expand its Computer AI agent platform in India, debuting Agent Studio and Text2SQL tools to push enterprises beyond pilot projects.
RingCentral unveils AIR Pro no-code AI contact agents
Last month
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uc
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data analytics
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digital transformation
RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.
Whatfix boosts Mirror with AI roleplay training tools
Last month
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uc
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digital transformation
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cx
Whatfix adds AI roleplay training to its Mirror simulator, promising faster readiness and fuelling a surge to USD $3 million in recurring revenue.
Salesforce unveils Agentforce AI-powered contact centre
Last month
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crm
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uc
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data analytics
Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
Dify raises USD $30m to scale open-source AI workflows
Last month
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partner programmes
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rpa
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risk & compliance
Dify secures USD $30m to expand its open-source platform for production-ready AI agent workflows across global enterprise teams.
Quiq hires Jen Grant as CMO to drive scaled AI agents
Last month
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uc
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digital transformation
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cx
Quiq names Jen Grant chief marketing officer to steer strategy as enterprises move AI agents from pilots to large-scale customer use.
How phone verification keeps customer data accurate
Last month
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digital transformation
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mfa
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cx
Learn simple and scalable ways to check if a phone number is active, improve data accuracy and keep your customer communications on track.
WaveMaker women urge shared support to 'Give to Gain'
Last month
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devops
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apm
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lcnc
WaveMaker women leaders call for shared support at home and work, saying inclusive cultures help teams 'Give to Gain' and drive innovation.
DRA launches Chennai's first AI home sales assistant
Last month
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crm
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smart cities
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data analytics
DRA launches Chennai's first multi-lingual AI home sales assistant, giving buyers instant project details and scheduling site visits.
Deskpro brings cloud & VPC help desks to AWS shopfront
Last month
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uc
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data protection
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private cloud
Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.
iVisa launches B1/B2 support amid tighter US scrutiny
Last month
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risk & compliance
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tourism
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travel technologies
iVisa unveils B1/B2 visa support as the US tightens visitor scrutiny and pilots bonds of up to USD $15,000 for higher-risk applicants.
AI agents and enterprise transformation: Turning hype into measurable value in 2026
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data protection
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smart cities
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data analytics
In 2026, AI agents move from pilots to the enterprise core, forcing firms to prove measurable value under tight governance.
Customer success is not support, it is stewardship
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digital transformation
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erp
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ai
Customer success must evolve from reactive support to strategic stewardship, aligning stakeholders so tech investments deliver lasting value.
High-stakes digital world: A Women's Day reflection on technology, resilience, and influence
Last month
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devops
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digital transformation
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apm
In a world where software outages can ground planes, women tech leaders are redefining resilience, responsibility and influence.
AI-era contact centres become strategic CX data hubs
Last month
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
Mid-market firms stall at pilot stage for agentic AI
Last month
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devops
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digital transformation
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hyperscale
Most mid-market firms are stuck in pilot agentic AI trials as governance lags, even while 43% leapfrog directly into agent-based systems.
ECI Software Solutions hires Jack Wood to drive AI push
Last month
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saas
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crm
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devops
ECI names Jack Wood chief technology officer to spearhead platform modernisation and embed secure, workflow-native AI across its products.
Infobip unveils AgentOS to power AI-first customer service
Fri, 27th Feb 2026
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uc
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data analytics
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digital transformation
Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.
Revuze adds TikTok Shop insight to market platform
Fri, 27th Feb 2026
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data analytics
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cx
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martech
Revuze now tracks TikTok Shop sales and creator performance, unifying commerce data with customer feedback in its market platform.