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Employee Experience (EX) stories

Chris Gore book blames ownership for workplace tech failures
Digital Transformation

Chris Gore book blames ownership for workplace tech failures

Workplace systems often falter after go-live, leaving staff with unreliable meeting rooms and higher support costs, the book says.

By Joseph Gabriel Lagonsin • 4 min read • Last week
DigiCert wins Great Place To Work status in six countries
Digital Transformation

DigiCert wins Great Place To Work status in six countries

The award could aid recruitment as the security company expands its certified workplaces across North America, Europe, Africa, Asia and Australia.

By Mark Tarre • 3 min read • Last week
Tanium named leader in IDC digital employee experience
Software-as-a-Service

Tanium named leader in IDC digital employee experience

Downtime from slow devices and failed apps is prompting larger firms to unify endpoint, security and experience tools, IDC says.

By Sean Mitchell • 4 min read • This month
Ricoh named Leader in IDC mailroom solutions review
Data Protection

Ricoh named Leader in IDC mailroom solutions review

The ranking bolsters Ricoh's pitch to regulated firms seeking tighter control over physical and digital mail handling in one operating model.

By Sofiah Nichole Salivio • 3 min read • This month
NiCE awards honour AI leaders in customer experience
Digital Transformation

NiCE awards honour AI leaders in customer experience

AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.

By Sofiah Nichole Salivio • 4 min read • This month
Genesys names new partner chiefs to expand AI push
Software-as-a-Service

Genesys names new partner chiefs to expand AI push

The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.

By Mark Tarre • 3 min read • This month
Com-X retains Citrix Preferred Services Partner status
Digital Transformation

Com-X retains Citrix Preferred Services Partner status

Australian organisations under pressure to secure hybrid work systems have lifted demand for specialist Citrix deployment support.

By Sean Mitchell • 4 min read • This month
TeamViewer launches AI scripting tool for IT teams
Software-as-a-Service

TeamViewer launches AI scripting tool for IT teams

IT staff can now automate company-specific device fixes in plain language, cutting the need for specialist coding and speeding deployment.

By Joseph Gabriel Lagonsin • 4 min read • This month
employees value autonomy over workplace technology
Digital Transformation

employees value autonomy over workplace technology

Employees are prioritising control and flexibility, suggesting heavy investment in digital tools may not improve workplace experience on its own.

By Sofiah Nichole Salivio • 4 min read • This month
Logile & ReThink Productivity partner on retail ops
Software-as-a-Service

Logile & ReThink Productivity partner on retail ops

Retailers could cut lost sales as the tie-up links labour planning with productivity analysis across the UK and EMEA.

By Mark Tarre • 4 min read • This month
Workday appoints John Lombard as Asia Pacific president
Software-as-a-Service

Workday appoints John Lombard as Asia Pacific president

Asia-Pacific customers may see sharper sales focus as Workday steps up regional growth efforts under a new president with deep local experience.

By Mark Tarre • 3 min read • This month

Stories from Other Regions

Employee Experience (EX) stories

Webinar to tackle why workplace change fails to stick
Digital Transformation

Webinar to tackle why workplace change fails to stick

As firms roll out AI and new systems, the real test is whether staff keep using them after launch enthusiasm fades.

By Sean Mitchell • 4 min read • Last week
Vietnam office landlords race to upgrade ageing stock
IT Industry

Vietnam office landlords race to upgrade ageing stock

Many older towers risk losing tenants and value as occupiers in Hanoi and Ho Chi Minh City demand greener, healthier offices.

By Sean Mitchell • 4 min read • Last week
WorkJam adds autonomous AI tools for frontline retail
Software-as-a-Service

WorkJam adds autonomous AI tools for frontline retail

Retail chains could now have store tasks reshuffled in real time as WorkJam rolls out autonomous AI tools across its frontline platform.

By Sofiah Nichole Salivio • 4 min read • Last week
Connext opens Cebu office as revenue & hiring grow
Human Capital Management

Connext opens Cebu office as revenue & hiring grow

The new site widens Connext's offshore capacity for US clients, as first-half revenue rose 15% and headcount climbed to 2,620.

By Karen Joy Bacudo • 3 min read • This month
HiBob makes Ragan HR technology list for workforce tools
Software-as-a-Service

HiBob makes Ragan HR technology list for workforce tools

The honour highlights growing demand for HR systems that unite people, payroll and planning data as employers navigate AI-led change.

By Sean Mitchell • 3 min read • This month
Humanforce launches AI tools for frontline HR teams
Software-as-a-Service

Humanforce launches AI tools for frontline HR teams

Frontline employers could cut compliance gaps and manual training admin as Humanforce links AI reporting with automated learning assignments.

By Sean Mitchell • 4 min read • This month
Australia launches gender equity benchmark for tech
Higher education

Australia launches gender equity benchmark for tech

Retention, pay transparency and flexible roles are now the key tests as employers try to keep women in technical jobs and close a widening gap.

By Joseph Gabriel Lagonsin • 4 min read • This month