Genesys stories
Genesys named leader in Forrester Wave CCaaS platforms report
Last month
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martech
Genesys leads Forrester's Wave report for Q2 2025 in CCaaS platforms, excelling in AI, innovation, and strategy for customer experience solutions.
Genesys Cloud AI drives a rise in annual revenue in 2025
Last month
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uc
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digital transformation
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cx
Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.
Adobe unveils AI agent tool for personalised experiences
Wed, 19th Mar 2025
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uc
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digital transformation
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hyperscale
Adobe has unveiled the Experience Platform Agent Orchestrator, a new tool aimed at enhancing AI integration for businesses' marketing and customer experiences.
Twilio appoints Webster to strengthen ANZ growth strategy
Tue, 25th Feb 2025
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cx
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Twilio has appointed Vaughan Webster as Senior Manager for Partners & Alliances in ANZ, starting February 2025, to enhance its AI-driven customer solutions.
AWS enhances Amazon Q Developer with AI-driven features
Mon, 9th Dec 2024
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genai
Amazon Web Services unveils AI-driven enhancements to Amazon Q Developer, streamlining software development and boosting efficiency by up to 80%.
AWS enhances S3 with Apache Iceberg & metadata support
Mon, 9th Dec 2024
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storage
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data analytics
Amazon Web Services has launched enhanced features for its S3, introducing managed Iceberg tables and real-time metadata for improved data handling.
Customer Science launches AI Accelerator for call centres
Mon, 18th Nov 2024
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digital transformation
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fintech
Customer Science Group has launched an AI Accelerator Program, aiming to help contact centres effectively implement AI and enhance customer experiences.
Genesys appoints Albert Nel as APAC sales leader
Fri, 18th Oct 2024
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digital transformation
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hyperscale
Genesys has appointed Albert Nel as Senior Vice President for APAC, bringing over 20 years of tech experience to spearhead sales strategies in the region.
Genesys reports $1.5 billion in revenue with 40% growth
Thu, 13th Jun 2024
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uc
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hyperscale
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public cloud
Genesys reports a stellar Q1 FY2025 with annual recurring revenue surpassing USD$1.5 billion, driven by demand for its AI-powered Genesys Cloud platform.
AI seen as key to tackling customer churn in Australian firms
Fri, 24th May 2024
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data analytics
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cx
Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.
Genesys & ServiceNow join forces to revolutionise customer service
Tue, 14th May 2024
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cx
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martech
AI players, Genesys and ServiceNow announce a strategic partnership to deliver a unified customer service solution, enhancing experience orchestration and business transformation.
ServiceNow commits to value creation with GenAI at Knowledge 2024
Tue, 14th May 2024
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uc
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it in manufacturing
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digital transformation
ServiceNow demonstrated its commitment to leading digital transformation at the Knowledge 2024 conference, unveiling expanded generative AI capabilities, new partnerships and purpose-focused solutions for manufacturing.
AWS unveils new serverless innovations for enhanced data management
Thu, 30th Nov 2023
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digital transformation
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hyperscale
Amazon Web Services has rolled out three new serverless innovations for superior data management, promising simpler and faster scalability.
Genesys Cloud CX grows revenue over 50% year-over-year
Tue, 5th Sep 2023
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martech
Genesys was also recognised as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service, positioned highest for ability to execute.
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Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ
Tue, 9th May 2023
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uc
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it industry
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avaya
Amelia, an enterprise AI leader, has appointed Brendan Maree as Senior Sales Director and Samuel La Macchia as Director of Partners and Alliances.
Genesys unveils strategic collaboration agreement with AWS
Thu, 12th Jan 2023
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uc
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hyperscale
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public cloud
The partnership aims to empower organisations to accelerate their digital transformation and cloud customer experience strategies.
Genesys appoints Olivier Jouve as new Chief Product Officer
Fri, 9th Dec 2022
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cx
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martech
Genesys appoints Olivier Jouve as Chief Product Officer and Barbara Holzapfel as Chief Marketing Officer to further enhance customer experience strategies.
Genesys named cloud contact centre leader by Frost & Sullivan
Wed, 30th Nov 2022
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uc
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cx
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martech
Genesys ranked highest in innovation and growth for its artificial intelligence (AI) and digital capabilities to improve both CX and EX.
Spark migrates to Genesys Cloud CX contact centre platform
Mon, 17th Oct 2022
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uc
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cx
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martech
Spark wanted its contact centre technology to support its vision for customer service: frontline teams able to shift to where demand is most significant.
Genesys appoints Kim Duncan as New Zealand partner account director
Fri, 26th Aug 2022
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uc
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contact centre
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sales
Genesys appoints Kim Duncan as New Zealand Partner Account Director, responsible for expanding partner ecosystem and strengthening alliances.