IT support stories

SOTI predicts AI, automation and on-device intelligence will overhaul how Australian retailers, logistics and healthcare manage mobility by 2026.

SP Electricity North West halves SAP support costs and fixes chronic login woes after switching maintenance and SSO services to Rimini Street.

Automation, on-device AI and smarter device management are set to transform Canada’s frontline industries and redefine digital operations by 2026.

ServiceNow buys AI assistant specialist Moveworks to create a single conversational ‘front door’ into automated workflows across the enterprise.

SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.

Cegal boosts UK tech apprenticeships and mentoring with Microsoft-backed training to tackle IT skills gaps and fast-track new talent.

Riverbed launches Aternity Self-Service, an Agentic AI tool that automates diagnosis and fixes for common workplace IT issues.

ASUS and ASI Solutions will deliver over 8,500 rugged Flip/Touch Chromebooks to ACT public schools in a major 2026 hardware refresh.

Firms that embed AI in digital workplace tools are twice as likely to beat revenue goals, as gaps widen with slower-moving rivals.

Cohesity wins Cisco SolutionsPlus top partner award for 2025, recognised for growth, innovation and joint data protection and AI solutions.

UK firms waste 20% of software spend and lose 7% of revenue to complexity, hindering productivity amid the Autumn Budget's focus on efficiency.

Zendesk integrates AI-powered support tools into Microsoft 365, enabling seamless employee service in IT, HR and Finance within familiar apps.

Rackspace Technology launches AI Launch Pad, a private-cloud service to help businesses overcome AI adoption challenges and boost returns across sectors.

Silicon Labs cuts annual SAP support costs by 50% through a multi-year deal with Rimini Street, enhancing system stability and AI-driven ERP upgrades.

TeamViewer launches Tia, an AI agent that autonomously detects and resolves routine IT issues, streamlining support while keeping complex cases for human teams.

Zyxel Networks has donated over 1,100 networking devices and software licences to 120 Taiwanese non-profits, boosting digital transformation and services.

SOTI upgrades its ONE Platform to enhance device security, speed, and operational visibility, helping retailers boost efficiency and meet rising consumer expectations.

A SolarWinds survey reveals user error as the top IT issue, disrupting work for 33% of global IT professionals surveyed.

Air IT Group unveils a new automation-focused strategy and omnichannel platform to boost technology adoption and growth for UK SMEs facing economic pressures.

Poor IT support is harming morale and performance across UK firms, with 72% of IT pros reporting negative impacts on job satisfaction, TOPdesk finds.