IT support stories
The new role puts a seasoned Microsoft specialist in charge of Storm Technology's M365 practice as customers seek tighter governance and compliance.
Enterprises could see faster, more accountable software delivery as human oversight stays in place for AI agents handling coding and support.
Employees could see fewer helpdesk calls and expense reports as Workday rolls out agents that automate IT support and business travel tasks.
Browser-based fraud is scaling fast, with Barracuda saying CypherLoc has driven about 2.8 million attacks since the start of 2026.
AI-driven support tools could cut employee downtime, as Riverbed argues that fewer tickets may still hide unresolved problems.
Corporate users can be compromised in under five minutes when attackers pose as help-desk staff in external Microsoft Teams chats, researchers say.
Mid-market buyers are increasingly favouring flexible workplace deals as YASH earns recognition for scalable cloud and security services.
Existing customers will keep their local teams as First Focus expands in New Zealand with a managed IT buyout adding cyber security and cloud services.
IT teams could cut repair times as Phoenix47's new agent mines past incidents and internal documents to guide engineers live.
Atera will waive all fees for Robin if the autonomous IT agent fails to resolve 50% of targeted technical tickets within 90 days.
Enterprises using Kyndryl Bridge have seen fewer outages and lower maintenance costs as AI flags IT risks before systems fail.
MSPs risk losing deals and margin unless they bundle Teams-aligned calling, as customers demand simpler vendors and tighter integration.
Offshore web hosting is becoming harder to justify as Australian firms weigh latency, sovereignty and support risks across their digital stack.
London will remain the main hiring hub, with fintech vacancies forecast to rise 14% in 2026 as firms prioritise compliance and infrastructure.
Mid-sized firms could cut support costs and shift more employee queries to automation under a new subscription model from Atos.
Rising attack volumes are exposing under-resourced SMEs to downtime, lost contracts and regulatory risk unless security is built in now.
The move gives APAC customers a named engineer and faster post-sales help as support demand rises across multi-vendor cloud and security setups.
Database outages are pushing more retailers and healthcare groups to hire external specialists, driving more than 50 new WellData contracts.
Referral-led IT firms risk missing enquiries as local search can still be won with Google profiles, reviews and city-specific pages.
Apex's in-house marketing revamp wins Network Group 2026 Gala award, with the Manchester IT services provider also shortlisted in two other categories.
