IT support stories - Page 4

TeamViewer unveils AI-powered TeamViewer Intelligence to speed up IT support via real-time automation and enhanced session insights for global users.

By 2028, 33% of enterprises will use AI agents to boost productivity and scale efficiently, transforming workflows beyond traditional automation methods.

Telesmart joins New Zealand's AoG Marketplace, offering secure network management services meeting strict government security standards for public sector use.

A Managed Protection Service Suite helps MSPs scale their businesses efficiently while enhancing security and customer service for SMB clients.

BPC and HP partner to offer flexible IT support and finance solutions, helping SMEs manage tech challenges and plan growth amid evolving market demands.

Schofield Sweeney has adopted NetDocuments to enhance client service and support growth across its four UK offices with improved document access and collaboration.

NTT DATA is the exclusive advisory partner for Plug and Play's AI Centres of Excellence across North America, supporting startups and corporates with AI innovation.

CMTG stresses AI-driven cybersecurity is vital for managed services, enabling real-time threat detection to protect sectors like finance, engineering, and insurance.

Pulseway modernizes Mobile Device Management, shifting from control to productivity enabler, integrating security with seamless remote support across devices.

Over a third of UK accountancy firms adopt hybrid IT, balancing cloud and legacy tech, with many cautious about fully embracing digital transformation in 2025.

Kinetics has integrated OutSource IT, boosting managed IT service capabilities to better serve NZ businesses amidst rising demand for cloud and cybersecurity.

Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.

Riverbed has unveiled an expansion of its AI observability platform, introducing new tools that promise to optimise IT operations and improve data insights.

As Windows 10 support will end in October 2025, businesses must upgrade to Windows 11 for enhanced security, stability, productivity, and lower IT costs.

The CompTIA A+ certification has been revamped to address crucial areas like artificial intelligence and cybersecurity, reflecting the shifting landscape of tech support roles.

SOTI has partnered with Urovo to enhance mobile device reliability in the transport sector, aiming to minimise downtime caused by device malfunctions.

Rebel Energy has teamed up with Nexer to implement Microsoft Dynamics BC, aiming to boost efficiency and support sustainable energy growth in the UK.

Tray.ai has acquired Vanti to enhance its AI integration systems, aiming to advance adaptive AI agents capable of thriving in dynamic business environments.

Automation and AI are revolutionising IT management, enabling professionals to escape mundane tasks and boost productivity, paving the way for greater innovation.

Pulseway has made significant strides in IT remote monitoring, launching innovative features like enhanced mobile device management and AI-powered tools to optimise operations.