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Service management Stories - Page 19

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Service management stories

LogicMonitor launches Edwin AI for ITOps on AWS Marketplace
Digital Transformation

LogicMonitor launches Edwin AI for ITOps on AWS Marketplace

LogicMonitor has launched Edwin AI on AWS Marketplace, enabling IT teams to automate incident management and boost operational efficiency in ITOps.

By Sean Mitchell • 2 min read • Thu, 17th Jul 2025
Freshworks launches AI tool to streamline staff transitions
Software-as-a-Service

Freshworks launches AI tool to streamline staff transitions

Freshworks unveils Freshservice Journeys, an AI-driven tool designed to streamline employee transitions like onboarding and offboarding across departments.

By Jed Nykolle Harme • 4 min read • Thu, 3rd Jul 2025
ManageEngine unveils MSP Central to streamline provider operations
Software-as-a-Service

ManageEngine unveils MSP Central to streamline provider operations

ManageEngine launches MSP Central, a cloud-native platform that unifies MSP operations, boosting efficiency with modular, AI-powered tools and security features.

By Catherine Knowles • 4 min read • Thu, 26th Jun 2025
ASOS expands use of Celonis to optimise supply chain operations
Digital Transformation

ASOS expands use of Celonis to optimise supply chain operations

ASOS expands its collaboration with Celonis, using Process Intelligence to boost supply chain visibility and speed up order fulfilment amid economic pressures.

By Sean Mitchell • 3 min read • Tue, 24th Jun 2025
Carnival Cruise Line, DXC partner to enhance IT globally
Digital Transformation

Carnival Cruise Line, DXC partner to enhance IT globally

Carnival Cruise Line partners with DXC Technology to enhance IT across its 29 ships, boosting guest experience and operational efficiency worldwide.

By Jed Nykolle Harme • 3 min read • Mon, 23rd Jun 2025
TCS & SAP join forces to boost cloud migration & AI uptake
Data Analytics

TCS & SAP join forces to boost cloud migration & AI uptake

TCS and SAP have partnered to accelerate SAP customers' migration to cloud and boost generative AI adoption through the RISE with SAP initiative globally.

By Sean Mitchell • 3 min read • Thu, 8th May 2025
SolarWinds to showcase AI solutions at GITEX 2025 events
Software-as-a-Service

SolarWinds to showcase AI solutions at GITEX 2025 events

SolarWinds is set to unveil its latest AI solutions at GITEX 2025, aiming to enhance efficiency and resilience in hybrid and multi-cloud IT environments.

By Sean Mitchell • 2 min read • Thu, 10th Apr 2025
SolarWinds unveils IT resilience solutions to combat change
Digital Transformation

SolarWinds unveils IT resilience solutions to combat change

SolarWinds has unveiled new tools to enhance IT resilience as firms face increasing digital complexity and economic pressures, addressing key customer concerns.

By Sean Mitchell • 2 min read • Thu, 3rd Apr 2025
Monday's AI service platform launches for all users
Customer Experience

Monday's AI service platform launches for all users

monday.com has launched its AI-driven enterprise service management platform, monday service, now available for all users after a successful beta phase.

By Shannon Williams • 3 min read • Thu, 13th Feb 2025
Monday.com launches AI enterprise service management tool
Human Capital Management

Monday.com launches AI enterprise service management tool

monday.com has launched its AI-driven Enterprise Service Management platform, monday service, to enhance operational efficiency for businesses across departments.

By Sean Mitchell • 3 min read • Tue, 11th Feb 2025
A well-oiled machine: How ERP solutions drive ROI and better customer experiences
Data Analytics

A well-oiled machine: How ERP solutions drive ROI and better customer experiences

Enterprise resource planning (ERP) systems are revolutionising equipment dealerships by streamlining operations and enhancing customer satisfaction, driving significant ROI.

By Terry Smagh • 3 min read • Wed, 29th Jan 2025
Combilift boosts efficiency with AI-powered Infor SyteLine
Manufacturing

Combilift boosts efficiency with AI-powered Infor SyteLine

Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.

By Catherine Knowles • 3 min read • Thu, 12th Dec 2024

Stories from Other Regions

Service management stories

HCLTech signs 10-year deal to modernise Dunedin IT services
Hybrid Cloud

HCLTech signs 10-year deal to modernise Dunedin IT services

HCLTech will modernise Dunedin City Council's IT services over 10 years, enhancing digital platforms, automation and community engagement.

By Sean Mitchell • 3 min read • Thu, 10th Jul 2025
IFS acquires TheLoops to deploy AI agents in industrial sectors
Digital Transformation

IFS acquires TheLoops to deploy AI agents in industrial sectors

IFS acquires TheLoops to launch AI agents that autonomously boost productivity and compliance in regulated industrial sectors worldwide.

By Kaleah Salmon • 4 min read • Tue, 1st Jul 2025
Kinetic IT becomes first in Australia with SIAM Assured status
IT services

Kinetic IT becomes first in Australia with SIAM Assured status

Kinetic IT is the first Australian firm to achieve Scopism's SIAM Assured status, becoming the second worldwide with this key service integration accolade.

By Kaleah Salmon • 3 min read • Tue, 24th Jun 2025
Abacus Group expands global cybersecurity with Entara acquisition
Advanced Persistent Threat Protection

Abacus Group expands global cybersecurity with Entara acquisition

Abacus Group has acquired managed security firm Entara, boosting its global cybersecurity services with AI-driven incident response for financial clients.

By Shannon Williams • 3 min read • Thu, 19th Jun 2025
Kinetic IT wins Main Roads deal for technology & support services
DevOps

Kinetic IT wins Main Roads deal for technology & support services

Kinetic IT has secured a contract to deliver comprehensive technology services, supporting Main Roads WA's management of 19,000km of road infrastructure.

By Kaleah Salmon • 3 min read • Thu, 1st May 2025
Quanta Services Australia partners with IFS to support growth
Digital Transformation

Quanta Services Australia partners with IFS to support growth

Quanta Services Australia has selected IFS to implement its AI-powered ERP platform, IFS Cloud, to streamline operations and support growth across its divisions.

By Catherine Knowles • 2 min read • Wed, 18th Dec 2024