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ServiceNow deepens OpenAI deal to power voice, agents
Software-as-a-Service

ServiceNow deepens OpenAI deal to power voice, agents

ServiceNow expands its OpenAI partnership to embed GPT-5.2 voice agents and automation more deeply into enterprise workflows and IT systems.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 22nd Jan 2026
ServiceNow revamps partner strategy around AI agents
DevOps

ServiceNow revamps partner strategy around AI agents

ServiceNow centres revamped partner strategy on AI agents, overhauling its Build Programme, incentives and fees to drive new ecosystem growth.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 22nd Jan 2026
ServiceNow deepens OpenAI pact to power voice-first AI
Digital Transformation

ServiceNow deepens OpenAI pact to power voice-first AI

ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.

By Mark Tarre • 4 min read • Wed, 21st Jan 2026
Synechron unveils Agentic AI suite for regulated sectors
Security Information and Event Management

Synechron unveils Agentic AI suite for regulated sectors

Synechron has launched an Agentic AI suite to automate mission-critical workflows in heavily regulated financial and insurance sectors.

By Catherine Knowles • 3 min read • Wed, 21st Jan 2026
'BodySnatcher' flaw lets hackers hijack ServiceNow AI agents
Unified Communications

'BodySnatcher' flaw lets hackers hijack ServiceNow AI agents

'BodySnatcher' bug let attackers hijack ServiceNow AI agents to mimic users and create backdoor admin accounts on on-premise systems.

By Catherine Knowles • 4 min read • Fri, 16th Jan 2026
OutSystems appoints Fay Sien Goon as new finance chief
Software-as-a-Service

OutSystems appoints Fay Sien Goon as new finance chief

OutSystems names Fay Sien Goon as CFO to steer global finance and support its push into AI-powered application development and agentic systems.

By Sean Mitchell • 3 min read • Tue, 13th Jan 2026
xtype sees surge in demand for ServiceNow governance
Data Protection

xtype sees surge in demand for ServiceNow governance

xtype sees demand surge as global firms race to tighten ServiceNow governance and prepare AI-driven change across sprawling estates.

By Catherine Knowles • 5 min read • Wed, 7th Jan 2026
Omnissa named IDC MarketScape leader in four UEM areas
Digital Signage

Omnissa named IDC MarketScape leader in four UEM areas

Omnissa has been named an IDC MarketScape leader in four unified endpoint management segments, spanning Apple, Windows, frontline and IoT.

By Catherine Knowles • 5 min read • Sat, 27th Dec 2025
SaaS attacks surge as boards turn to AI for defence
Software-as-a-Service

SaaS attacks surge as boards turn to AI for defence

Cyber attacks on SaaS platforms are soaring, pushing boards to make AI‑driven security a core strategy as misconfigurations fuel mass breaches.

By Shannon Williams • 8 min read • Thu, 25th Dec 2025
Veeam brings integrated data resilience to ServiceNow
Virtualisation

Veeam brings integrated data resilience to ServiceNow

Veeam launches a ServiceNow app that embeds backup, recovery and compliance workflows for regulated industries at no extra cost.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
ServiceNow buys Moveworks to build AI 'front door'
Digital Transformation

ServiceNow buys Moveworks to build AI 'front door'

ServiceNow buys AI assistant specialist Moveworks to create a single conversational 'front door' into automated workflows across the enterprise.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
Aryaka predicts AI-led overhaul of SASE & enterprise security
Firewalls

Aryaka predicts AI-led overhaul of SASE & enterprise security

Aryaka predicts AI will force SASE convergence, spark 2026 'AI firewall' wave and push CIOs towards unified, cost-cutting security platforms.

By Sean Mitchell • 6 min read • Mon, 15th Dec 2025
Keeper links identity security alerts into ServiceNow
Privileged Access Management

Keeper links identity security alerts into ServiceNow

Keeper links its identity and privileged access alerts into ServiceNow, giving security teams real-time, centralised incident response.

By Catherine Knowles • 5 min read • Fri, 12th Dec 2025
HCLTech assembles tech leaders to reshape ANZ digital
Network Infrastructure

HCLTech assembles tech leaders to reshape ANZ digital

HCLTech unites tech giants in Sydney to plot outcome-driven digital strategies and tighter ecosystem alignment across Australia and New Zealand.

By Melvin Hipolito • 4 min read • Thu, 11th Dec 2025

Stories from Other Regions

ServiceNow stories

Unit4 hits 100th ERPx go-live & boosts AI investment
Data Protection

Unit4 hits 100th ERPx go-live & boosts AI investment

Unit4 marks 100th ERPx go-live, ramps up AI learning and security as more public and private sector customers move to its cloud ERP.

By Sofiah Nichole Salivio • 5 min read • Mon, 12th Jan 2026
de Novo to create 50 Welsh tech jobs in five years
EduTech

de Novo to create 50 Welsh tech jobs in five years

Welsh tech consultancy de Novo plans to create 50 digital roles in Newport over five years under its new '50 in 5' hiring drive.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 7th Jan 2026
ServiceNow to invest CAD $110 million in Canadian AI
Platform-as-a-Service

ServiceNow to invest CAD $110 million in Canadian AI

ServiceNow to pour CAD $110 million into Canadian AI, building local infrastructure, a Centre of Excellence and 100 skilled jobs.

By Sean Mitchell • 3 min read • Tue, 9th Dec 2025