Infios launches Archer to automate supply chain action

Infios has launched Infios Archer, an intelligence layer for AI-driven supply chain execution that sits at the centre of its broader Infios AI offering.

The launch adds a new layer to Infios's software for order, warehouse and transport operations. The group positions Archer as a system that connects data, workflows and operational decisions within day-to-day supply chain processes.

Archer is designed to work inside execution environments rather than only as an analytics or recommendation tool. It can carry out decisions in the systems where work is already handled, while keeping those actions subject to business rules and audit controls.

According to Infios, Australian brands using its software include Officeworks, Super Retail Group and Adore Beauty. The company serves more than 5,000 customers across 70 countries and operates as a joint venture between Körber and KKR.

Five parts

The product is built around five components. Archer Connect is the integration layer, linking data from enterprise systems, partners and different formats, then turning that information into workflows.

Archer Fabric acts as a semantic layer that synchronises data across order management, warehouse management and transport management systems in real time. Archer Runtime coordinates and executes decisions across workflows while maintaining governance and traceability.

Archer Studio gives users a no-code environment to build and deploy agent-based workflows with controls in place. The final component, Archer Assistant, is a conversational interface that presents alerts, recommendations and actions through a chat format.

Together, these elements form a continuous loop between decision-making and execution. The approach reflects a broader push by software providers to move AI tools beyond reporting and into direct operational tasks inside core business systems.

Shift in focus

Supply chain groups have faced pressure from disruption, labour shortages and rising operational complexity, prompting greater spending on software that can respond in real time to changing conditions. Infios argues that the next stage of the market is software that not only identifies issues but also automatically carries out the next step.

Eugene Amigud outlined that view in remarks released alongside the launch. "Infios Archer represents a fundamental shift from systems of record to systems of action, connecting systems, creating shared operational context and autonomously executing decisions," said Eugene Amigud, Chief Innovation Officer, Infios.

He added detail on how the company sees the product's role in customer operations. "Infios Archer is not AI layered on top of systems. It's embedded inside execution, allowing it to sense, decide, act and learn dynamically. That's what makes Intelligent Supply Chain Execution real: the ability to connect intelligence to action, instantly and at scale," said Amigud.

Early use

Organisations are already using Archer to automate tasks including carrier communications, order processing, shipment tracking and exception management, according to Infios. These are areas where logistics and supply chain teams often still rely on manual follow-up and repeated checks across several systems.

One example cited by the company came from CJ Logistics America, which described the software as handling outreach to carriers and follow-up communications when shipment updates are needed.

"Infios AI is the first line of defense. It reaches out, calls the carrier, gets an update and if they don't answer, it immediately follows up with an email," said John O'Callaghan, Director of Information Technology, CJ Logistics America.

He said that had reduced operational follow-up work for staff. "We've drastically reduced the number of follow-ups our operations folks have to do, which ultimately alleviates concerns around on-time delivery," said O'Callaghan.

Infios says Archer is intended to help users detect operational issues earlier, automate routine and exception-based decisions, coordinate actions across supply chain functions and reduce workflow delays. It is also designed to preserve governance, transparency and auditability as more actions are delegated to software.

The release of Archer comes as technology suppliers compete to define how AI will be used in industrial and back-office software. In supply chain management, the contest is increasingly centred on whether AI remains an advisory tool or becomes embedded in the systems that process orders, move goods and manage warehouse activity.

Infios places Archer in the latter camp, describing the software as the intelligence foundation for order, warehouse and transport operations working together as a single connected ecosystem.