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Customer engagement Stories - Page 23

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Customer engagement stories

Financial institutions adopt AI with focus on trust & staff
Data Protection

Financial institutions adopt AI with focus on trust & staff

Financial firms are embracing AI with a focus on trust, using it to enhance customer service and support staff, not cut jobs, amid growing governance concerns.

By Catherine Knowles • 3 min read • Tue, 18th Nov 2025
Sinch predicts fivefold growth in AI-driven digital messaging by 2026
Customer Experience

Sinch predicts fivefold growth in AI-driven digital messaging by 2026

Sinch predicts AI-driven digital messaging will grow fivefold by 2026, reshaping customer engagement with smarter, faster, and more secure communications.

By Shannon Williams • 3 min read • Fri, 14th Nov 2025
AI & tax intelligence set to transform business compliance by 2026
Data Analytics

AI & tax intelligence set to transform business compliance by 2026

By 2026, AI and tax intelligence will revolutionise business compliance, driving real-time reporting and transforming finance, trade, retail, and hospitality sectors globally.

By Melvin Hipolito • 5 min read • Thu, 13th Nov 2025
Innovid unveils AI platform to unify & automate digital advertising
Customer Experience

Innovid unveils AI platform to unify & automate digital advertising

Innovid launches Innovid Orchestrator, an AI platform unifying creative, delivery, measurement and optimisation to automate digital advertising workflows.

By Sean Mitchell • 4 min read • Wed, 12th Nov 2025
Consilium unveils AI-powered customer experience platform for enterprises
Software-as-a-Service

Consilium unveils AI-powered customer experience platform for enterprises

Consilium launches AI-powered CX platform unifying voice, video, CRM and analytics, aiming to boost enterprise engagement and agent productivity worldwide.

By Melvin Hipolito • 2 min read • Tue, 11th Nov 2025
ECI launches AI Agent to streamline eCommerce operations & fraud detection
Digital Transformation

ECI launches AI Agent to streamline eCommerce operations & fraud detection

ECI launches an AI Agent within its EvolutionX platform to help eCommerce merchants streamline operations, boost revenue, and improve fraud detection in real time.

By Sean Mitchell • 3 min read • Fri, 7th Nov 2025
Expereo appoints Noel Hamill as Chief Marketing Officer to lead growth
Network Infrastructure

Expereo appoints Noel Hamill as Chief Marketing Officer to lead growth

Expereo appoints Noel Hamill as Chief Marketing Officer to spearhead global marketing and drive growth of its expereoOne Network-as-a-Service platform.

By Melvin Hipolito • 3 min read • Fri, 7th Nov 2025
How human agents can work with AI to elevate contact centre outcomes for customers
Unified Communications

How human agents can work with AI to elevate contact centre outcomes for customers

Combining human empathy with AI's smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.

By Rod Lester • 3 min read • Thu, 6th Nov 2025
B2B tech CMOs face pressure to prove ROI amid wider remits
Customer Experience

B2B tech CMOs face pressure to prove ROI amid wider remits

B2B technology CMOs face greater pressure to prove ROI amid wider roles, budget cuts, and rising AI use, reveals the CMO Survey 2025.

By Melvin Hipolito • 3 min read • Wed, 5th Nov 2025
Amperity introduces Real-Time Profiles for instant personalisation
Customer Experience

Amperity introduces Real-Time Profiles for instant personalisation

Amperity launches Real-Time Profiles, combining live activity with historical data to enable instant, personalised customer experiences across marketing and service.

By Sean Mitchell • 3 min read • Tue, 4th Nov 2025
Beyond the transaction: Top loyalty trends for 2026
Data Analytics

Beyond the transaction: Top loyalty trends for 2026

Loyalty experts in APAC predict 2026 will see AI-driven hyperpersonalisation, real-time offers, gamification, and seamless omnichannel experiences revolutionising customer loyalty.

By Staff Writer • 5 min read • Fri, 31st Oct 2025
Showpad & Bigtincan unite under new CEO to drive AI sales growth
Customer Experience

Showpad & Bigtincan unite under new CEO to drive AI sales growth

Showpad and Bigtincan have merged under new CEO Apratim Purakayastha to lead growth in AI-powered sales enablement across 50 countries.

By Sean Mitchell • 3 min read • Fri, 31st Oct 2025

Stories from Other Regions

Customer engagement stories

Greencross streamlines pet profiles with Boomi integration platform
Disaster Recovery

Greencross streamlines pet profiles with Boomi integration platform

Greencross Pet Wellness Company uses Boomi platform to centralise IT and personalise pet profiles across its 250+ Petbarn stores and 140 clinics in Australia.

By Sean Mitchell • 3 min read • Mon, 17th Nov 2025
Dyson & Raylo boost sustainability with refurbished device plans
Customer Experience

Dyson & Raylo boost sustainability with refurbished device plans

Dyson and Raylo launch flexible subscriptions for refurbished devices, boosting affordability and sustainability in the UK electronics market.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025
SALESmanago appoints Phil Draper as CEO to drive global AI growth
Software-as-a-Service

SALESmanago appoints Phil Draper as CEO to drive global AI growth

SALESmanago appoints Phil Draper as CEO to lead global expansion and enhance AI-driven customer engagement on its platform used by 3,600 firms worldwide.

By Melvin Hipolito • 3 min read • Fri, 14th Nov 2025
Black Friday shifts to season-long shopping with value focus
Customer Experience

Black Friday shifts to season-long shopping with value focus

Black Friday is no longer a single-day event, evolving into a season-long shopping period focused on value, wellbeing, and experiences, says new research.

By Kaleah Salmon • 4 min read • Wed, 5th Nov 2025
UK marketers struggle with brand differentiation as AI rises
Customer Experience

UK marketers struggle with brand differentiation as AI rises

Nearly a third of UK marketers find it tough to differentiate their brands amid rising competition and AI-generated content as 2026 approaches.

By Sean Mitchell • 3 min read • Tue, 4th Nov 2025
Kordia to deliver Dialpad's AI-powered contact centres locally
Unified Communications

Kordia to deliver Dialpad's AI-powered contact centres locally

Kordia is now a Managed Services Partner to deliver Dialpad's AI-powered contact centre solutions in New Zealand, enhancing local support and customer engagement.

By Sean Mitchell • 3 min read • Mon, 3rd Nov 2025