Customer engagement stories - Page 3

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AI speeds up content production, but sameness a problem

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PhotoShelter report finds content is produced faster with AI, but brands are still battling generic content, stalled approvals and flat audience engagement.

Singulr AI expands Richard Bird role to steer agentic risk

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Singulr AI hands Richard Bird an expanded CSO2 brief to fuse security and strategy as enterprises confront rising agentic AI risk.

Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally

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Wialon took 12 top partners from 12 countries off road at the Dakar Rally, turning desert telematics into a high-stakes team challenge.

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Okta unveils security blueprint for enterprise AI agents

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Okta launches AI agent security blueprint and upcoming Okta for AI Agents product to govern identity, access and kill-switch controls.

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PureFacts, Innover unite to bring AI to revenue ops

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PureFacts and Innover Digital partner to embed AI and automation into revenue operations for asset and wealth managers in key global markets.

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8x8 launches Engage globally to extend customer CX

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8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.

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Gumloop raises USD $50m to scale workplace AI agents

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Gumloop secures USD $50m Series B to scale workplace AI agents, deepen security tools and court larger enterprise customers.

Sinch unveils Voice Relay to power AI-driven calls

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Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.

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Mitel unveils WX framework for unified workforce comms

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Mitel debuts WX, a role-aware, AI-enabled comms framework unifying frontline, mobile, knowledge and contact centre workers on one layer.

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Entrepreneurs turn to AI for efficiency, not new markets

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Entrepreneurs increasingly see AI as a tool for efficiency and cost-cutting, not a springboard to new markets or sustainability goals.

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Legal AI firm Harvey to launch new Singapore office

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Legal AI specialist Harvey will open a Singapore office in June, deepening its APAC footprint and support for regional law firms and corporates.

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Anthropic to open Sydney office in Australia, New Zealand

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Anthropic will open a Sydney office within weeks, expanding its Asia-Pacific footprint and deepening AI partnerships in Australia and New Zealand.

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Melissa podcast probes data quality, risk & identity

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Data specialist Melissa debuts a podcast probing how flawed customer and identity data fuels risk, fraud and compliance headaches.

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Anthropic to open Sydney office in ANZ AI expansion

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Anthropic will open a Sydney office as its ANZ hub, deepening Claude AI partnerships and exploring local compute capacity in Australia.

Zoom expands agentic AI to automate workplace tasks

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Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.

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Shopify, Klaviyo deepen tie-up for global eCommerce

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Shopify and Klaviyo deepen their partnership with a new integration to power more localised, cross-border eCommerce for global brands.

How phone verification keeps customer data accurate

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Learn simple and scalable ways to check if a phone number is active, improve data accuracy and keep your customer communications on track.

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DRA launches Chennai's first AI home sales assistant

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DRA launches Chennai's first multi-lingual AI home sales assistant, giving buyers instant project details and scheduling site visits.

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Global Day of Unplugging pushes brands to cut noise

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Global Day of Unplugging puts pressure on brands to dial down digital noise and build more trusted, human and community-led connections.

AI agents and enterprise transformation: Turning hype into measurable value in 2026

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In 2026, AI agents move from pilots to the enterprise core, forcing firms to prove measurable value under tight governance.