Customer retention stories

Analysis of 2023 Black Friday retail patterns suggests future strategies, with UK buyers showing higher spend inclination.

Australia prepares for its biggest ever Black Friday sales, with retailers' discount offers expected to surpass previous years, according to a study by Fiverr.

Despite recognising data's potential, a majority of investment institutions lack requisite technical proficiency, a study reports.

An Adobe report reveals only 6% of ANZ brands use generative AI despite 39% of consumers favouring AI-assisted interactions.

Antavo, the loyalty cloud platform, has launched the Antavo Academy, a training scheme that offers hands-on tutoring and certification.

It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.

Billy Loizou, who is the Area Vice President for APAC at Amperity, joins us today to tell us more about Amperity and what they are doing in the APAC region.

National Blindness Awareness Month shines a spotlight on digital exclusion, affecting over 2 million visually impaired UK internet users.

Rise in online fraud prompts Payment Service Providers to seek innovative third-party solutions for prevention.

Pendula teams up with Isoton to bring data-driven solutions for boosting customer retention in the telecom sector.

Thoughtworks collaborates with hipages to introduce a platform for tradespeople in Australia to streamline services.

Former CEO of Brand Collective and PAS Group, Eric Morris, joins delivery company Deliver In Person as advisory board member.

Yotpo appoints Adam Ioakim as GM for APAC, aiming to strengthen growth in the region and expand the Yotpo team.

AI: A transformative force in the future of digital transformation. Discover its impact in the L.I.V.E. enterprises approach.

LeanDNA strengthens executive team with new CRO Olivier Gachot and CMO Jordan Slabaugh to drive go-to-market strategy and accelerate growth.

Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.

Tredence was recognized for its ability to merge vertical expertise with customer analytics and data engineering sets.

Access4, the UCaaS provider, has launched a new SMS service to fuel partner network growth and increase customer retention.

Radiant Logic has delivered a fourth straight year of profitable growth and an expanding customer base despite economic uncertainty.

The global consumer products company behind Lysol, Air Wick and Enfamil deploy a customer data platform to build long-term customer loyalty and drive revenue.

Retailers can improve customer retention and secure repeat business through card-linked loyalty programs that remove friction and inconvenience for shoppers.