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Customer Satisfaction Stories - Page 28

Global Stories

Customer Satisfaction stories

Survey: payment choices drive 76% of consumer exits
Crypto

Survey: payment choices drive 76% of consumer exits

A study by Applause has found that 76% of consumers abandon transactions if their preferred payment method is unavailable, impacting retailers significantly.

By Shannon Williams • 3 min read • Tue, 13th Aug 2024
Study shows return policies vital for retail success in 2024
Customer Experience

Study shows return policies vital for retail success in 2024

Manhattan Associates' study reveals flexible return policies are key for retail as 72% of consumers return items due to rising living costs, post-EOFY.

By Imee Dequito • 3 min read • Wed, 7th Aug 2024
Survey shows gaps in business' efforts to enhance CX
Customer Relationship Management

Survey shows gaps in business' efforts to enhance CX

Survey reveals that while 94% of firms value customer experience, only 38% are effective in achieving it, highlighting gaps in collaboration and technology.

By Shannon Williams • 3 min read • Wed, 7th Aug 2024
Exclusive: Rimini Street's CTO on AI, future of ERP systems
Marketing Technologies

Exclusive: Rimini Street's CTO on AI, future of ERP systems

Rimini Street's CTO Eric Helmer has discussed how AI is reshaping ERP systems, addressing high vendor fees, and enhancing customer support.

By Melania Watson • 6 min read • Fri, 2nd Aug 2024
Dialpad launches Ai Sales platform to boost sales efficiency
Marketing Technologies

Dialpad launches Ai Sales platform to boost sales efficiency

Dialpad has launched Ai Sales, an AI-driven platform aimed at streamlining sales operations by replacing over 10 separate applications and reducing operational costs by 18%.

By Kaleah Salmon • 3 min read • Tue, 30th Jul 2024
CallTower partners with Tollring to boost call analytics on Teams
Unified Communications

CallTower partners with Tollring to boost call analytics on Teams

CallTower collaborates with Tollring to enhance Microsoft Teams with Analytics 365, promising improved call data insights, team performance, and customer engagement.

By Kaleah Salmon • 3 min read • Tue, 30th Jul 2024
ProHance named Enterprise High Performer by G2 in Asia Pacific
Workforce Technology

ProHance named Enterprise High Performer by G2 in Asia Pacific

ProHance has been named an Enterprise High Performer in G2's Summer 2024 report for Workforce Management in Asia Pacific, highlighting its top-tier workplace solutions.

By Imee Dequito • 2 min read • Thu, 25th Jul 2024

Stories from Other Regions

Customer Satisfaction stories

Yellow.ai launches Analyze to revolutionise customer service
Artificial Intelligence

Yellow.ai launches Analyze to revolutionise customer service

Yellow.ai has unveiled Analyze, a cutting-edge LLM-powered solution aimed at enhancing customer service by providing deeper insights into bot interactions.

By Catherine Knowles • 3 min read • Wed, 14th Aug 2024
Restive appoints head of research & experience design
Cybersecurity

Restive appoints head of research & experience design

Melbourne-based Restive promotes Florencia Mostaccio to Head of Research and Experience Design, enhancing their client engagement model and innovative skillset.

By Imee Dequito • 3 min read • Wed, 7th Aug 2024
Panasonic New Zealand reports annual financial performance amidst market challenges
Digital Transformation

Panasonic New Zealand reports annual financial performance amidst market challenges

Panasonic NZ reports resilient performance with $148.2M in revenue and a 28.5% gross profit margin despite facing economic headwinds and market challenges.

By Imee Dequito • 4 min read • Mon, 5th Aug 2024
Unitywater & Cognizant team up to enhance digital infrastructure
Customer Experience

Unitywater & Cognizant team up to enhance digital infrastructure

Unitywater partners with Cognizant for a five-year project to enhance digital infrastructure and operational efficiency, supporting healthy Queensland communities.

By Kaleah Salmon • 2 min read • Thu, 1st Aug 2024
Businesses aware of AI risks but lack proper controls says study
Digital Transformation

Businesses aware of AI risks but lack proper controls says study

A study by Sapio Research reveals 93% of businesses are aware of AI risks, yet only 46% have formal usage guidelines, exposing gaps in oversight and control.

By Kaleah Salmon • 3 min read • Thu, 1st Aug 2024
Experian unveils two new digital banking solutions for NZ
Customer Experience

Experian unveils two new digital banking solutions for NZ

Experian introduces two digital solutions in New Zealand to simplify confusing bank statements, promising enhanced customer experiences and operational efficiencies.

By Kaleah Salmon • 3 min read • Tue, 30th Jul 2024
ShipEngine partners with what3words to boost delivery precision
Application Programming Interface

ShipEngine partners with what3words to boost delivery precision

ShipEngine partners with what3words to enhance delivery accuracy in the UK, integrating precise location technology into its API to boost eCommerce efficiency.

By Catherine Knowles • 3 min read • Fri, 26th Jul 2024
IPI launches ElasticCX Service Recovery for contact centres
Unified Communications

IPI launches ElasticCX Service Recovery for contact centres

IPI unveils ElasticCX Service Recovery, a cloud-based solution aimed at enhancing Contact Centre resilience against IT outages, security breaches, and planned upgrades.

By Catherine Knowles • 3 min read • Fri, 26th Jul 2024
Indosat Ooredoo Hutchison launches Indosat Smart Internet service
Cisco

Indosat Ooredoo Hutchison launches Indosat Smart Internet service

Indosat Ooredoo Hutchison launches Indosat Smart Internet in collaboration with Cisco, promising faster, more secure connectivity for Indonesian businesses.

By Kaleah Salmon • 2 min read • Thu, 25th Jul 2024
How can retailers protect profits and keep customers happy?
Artificial Intelligence

How can retailers protect profits and keep customers happy?

Amid rising policy abuse, retailers like PrettyLittleThing tighten return rules to protect profits, sparking debate on balancing customer satisfaction and revenue.

By Aviram Ganor • 5 min read • Wed, 24th Jul 2024
Monoova & Guidewire join forces to modernise Aus insurance
Payment Technologies

Monoova & Guidewire join forces to modernise Aus insurance

Monoova partners with Guidewire to modernise Australian insurance payments, introducing new methods like PayTo to replace direct debits by 2030 and enhance client satisfaction.

By Catherine Knowles • 3 min read • Wed, 24th Jul 2024