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Customer Satisfaction Stories - Page 30

Global Stories

Customer Satisfaction stories

Accor partners with Stripe to streamline global payments
Customer Experience

Accor partners with Stripe to streamline global payments

Accor partners with Stripe to streamline payments across 5,600 global establishments, enhancing customer experience as Australia's tourism sector rebounds.

By Kaleah Salmon • 2 min read • Fri, 14th Jun 2024
NICE secures largest ever CXone deal in the APAC region
Unified Communications

NICE secures largest ever CXone deal in the APAC region

NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.

By Sean Mitchell • 2 min read • Tue, 11th Jun 2024
CrowdStrike wins 2024 award for best practices in cloud security
Cloud Security

CrowdStrike wins 2024 award for best practices in cloud security

CrowdStrike wins Frost and Sullivan's 2024 Global Customer Value Leadership Award for Cloud Security, spotlighting its Falcon Cloud Security suite amid a 110% rise in cloud exploitation incidents.

By Sean Mitchell • 3 min read • Tue, 11th Jun 2024
Denodo earns Customers Choice title from Gartner for 2024
Data management

Denodo earns Customers Choice title from Gartner for 2024

Denodo has once again been honoured as a Customers Choice in Gartner's 2024 Peer Insights report for Data Integration Tools, marking its fourth consecutive recognition.

By Shannon Williams • 3 min read • Fri, 7th Jun 2024
Kinly promotes Duncan MacPherson to Global Service Director
Service management

Kinly promotes Duncan MacPherson to Global Service Director

Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.

By Imee Dequito • 3 min read • Thu, 6th Jun 2024
Colt announces expansion strategy into six new Asian markets
Network Infrastructure

Colt announces expansion strategy into six new Asian markets

Colt Technology Services is set to invest EUR €100 million to expand into six Asian markets, aimed at boosting digital infrastructure and cloud adoption in the APAC region.

By Catherine Knowles • 3 min read • Thu, 6th Jun 2024
Software Combined secures second New Zealand tech company
Unified Communications

Software Combined secures second New Zealand tech company

Australia's Software Combined has now expanded its portfolio by acquiring Dbvisit, based in New Zealand's Auckland.

By Melania Watson • 3 min read • Wed, 5th Jun 2024
Waave partners with Mint Payments to enhance travel industry payments
Customer Satisfaction

Waave partners with Mint Payments to enhance travel industry payments

Waave partners with Mint Payments to launch real-time account-to-account payments for travel agents in Australia and New Zealand, enhancing payment options and security.

By Kaleah Salmon • 3 min read • Wed, 5th Jun 2024
Mitel recognises global partners at annual Next Awards 2024
Unified Communications

Mitel recognises global partners at annual Next Awards 2024

Mitel announces the winners of its 2024 Mitel Next Awards, honouring global partners for excellence in growth, innovation, and customer service.

By Shannon Williams • 3 min read • Fri, 31st May 2024
Paessler achieves ISO 9001 certification for quality excellence
Internet of Things

Paessler achieves ISO 9001 certification for quality excellence

Paessler celebrates achieving ISO 9001 certification, underscoring its dedication to quality standards and customer satisfaction in IT monitoring solutions.

By Kaleah Salmon • 3 min read • Wed, 29th May 2024
Flight Centre adopts Qualtrics AI to boost customer experience
Customer Experience

Flight Centre adopts Qualtrics AI to boost customer experience

Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.

By Melania Watson • 3 min read • Tue, 28th May 2024
IoT revolutionises retail with smart sensors & real-time data
Internet of Things

IoT revolutionises retail with smart sensors & real-time data

IoT technologies are transforming retail efficiency, from dynamic cleaning schedules to real-time temperature control and crowd management, says Ruby Whipp of mpro5.

By Kaleah Salmon • 3 min read • Tue, 28th May 2024
Turn/River Capital invests in Paessler to fuel global growth
Application Performance Monitoring

Turn/River Capital invests in Paessler to fuel global growth

Turn/River Capital invests in Paessler AG to fuel growth and global expansion of its IT and OT monitoring solutions, marking a significant milestone for the company.

By Catherine Knowles • 3 min read • Mon, 27th May 2024

Stories from Other Regions

Customer Satisfaction stories

Eurowings pioneers AI-powered assistant to enhance operations
Artificial Intelligence

Eurowings pioneers AI-powered assistant to enhance operations

Eurowings has become the first airline to use an AI-powered operations control assistant, NetLine/Ops ++ aiOCC, to improve efficiency and stability.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024
More Telecom partners with SourseAI for marketing innovation
Unified Communications

More Telecom partners with SourseAI for marketing innovation

More Telecom partners with SourseAI to leverage AI for enhanced marketing strategies, aiming to improve customer engagement and optimise budget use amidst today's economic challenges.

By Sean Mitchell • 3 min read • Thu, 6th Jun 2024
Australian customer experience quality stagnates or declines
Customer Experience

Australian customer experience quality stagnates or declines

Forrester's report reveals that customer experience quality in Australia has stagnated or declined since 2020, with banks and government sectors hit hardest.

By Kaleah Salmon • 3 min read • Thu, 6th Jun 2024
Ciphr acquires Shape Payroll to enhance tech capabilities
ECI

Ciphr acquires Shape Payroll to enhance tech capabilities

Ciphr enhances its payroll capabilities by acquiring Shape Payroll, integrating Shape's advanced API-led solutions and expanding its reach within the UK market.

By Kaleah Salmon • 3 min read • Wed, 5th Jun 2024
Sunway partners with Rimini Street for digital transformation
Digital Transformation

Sunway partners with Rimini Street for digital transformation

Sunway Group partners with Rimini Street to bolster digital transformation, saving costs and driving AI and customer experience innovations for strategic growth.

By Shannon Williams • 3 min read • Fri, 31st May 2024