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Customer Satisfaction Stories - Page 31

Global Stories

Customer Satisfaction stories

AI seen as key to tackling customer churn in Australian firms
Unified Communications

AI seen as key to tackling customer churn in Australian firms

Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.

By Catherine Knowles • 3 min read • Fri, 24th May 2024
New report reveals shifting consumer priorities in 2024 retail
Supply Chain

New report reveals shifting consumer priorities in 2024 retail

In 2024, transparency and pricing have overtaken next-day delivery as top consumer priorities, pushing retailers to refine logistics and embrace connected commerce, Linnworks reports.

By Kaleah Salmon • 3 min read • Tue, 21st May 2024
Forsta debuts Retail HX platform to unify shopping experiences
Marketing Technologies

Forsta debuts Retail HX platform to unify shopping experiences

Forsta's new Retail HX platform aims to revolutionise customer experience for retail giants like Best Buy and eBay, driving unified shopping and boosting revenues.

By Kaleah Salmon • 3 min read • Thu, 16th May 2024
Object First reinforces Partner Program amid rising ransomware threats
Storage

Object First reinforces Partner Program amid rising ransomware threats

Object First fortifies its Partner Programme, introducing new benefits to enhance revenue, customer satisfaction, and backup security amid rising ransomware threats.

By Catherine Knowles • 3 min read • Thu, 16th May 2024
Forsta's Retail HX boosts brand perception, unites CX data
Marketing Technologies

Forsta's Retail HX boosts brand perception, unites CX data

Forsta's research reveals comprehensive CX management significantly enhances brand perceptions and revenue growth.

By Shannon Williams • 3 min read • Wed, 15th May 2024
Enhance the human connection in IT support services with AI
Data Privacy

Enhance the human connection in IT support services with AI

Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.

By Eric Helmer • 3 min read • Thu, 9th May 2024
Adyen partners with Cover Genius to enhance payment security
Digital Transformation

Adyen partners with Cover Genius to enhance payment security

Adyen has joined forces with insurtech company, Cover Genius, to boost authorisation rates for online payments and advance transaction security worldwide.

By Tom Raynel • 3 min read • Thu, 9th May 2024
Yellow.ai debuts industry-first Orchestrator LLM in AI customer service
Unified Communications

Yellow.ai debuts industry-first Orchestrator LLM in AI customer service

Yellow.ai unveils Orchestrator LLM agent model, an AI-driven customer service tool delivering context-aware, personalised interactions, boosting satisfaction by over 60%.

By Sean Mitchell • 3 min read • Thu, 9th May 2024
UK excels in customer satisfaction & IT service delivery
Unified Communications

UK excels in customer satisfaction & IT service delivery

Freshworks report reveals generative AI impact on UK business performance, boasting of rapid customer response times and high satisfaction scores.

By Shannon Williams • 3 min read • Thu, 9th May 2024
Kore.ai research finds AI preference among contact centre agents & consumers
Unified Communications

Kore.ai research finds AI preference among contact centre agents & consumers

New research by Kore.ai shows a shift towards AI-driven solutions in customer service, with agents prioritising AI tech over fair pay, and consumers applauding AI's precision and reliability.

By Tom Raynel • 3 min read • Wed, 8th May 2024
Epicor boosts AI capabilities with Smart Software acquisition
Supply Chain

Epicor boosts AI capabilities with Smart Software acquisition

Epicor has acquired AI-focused inventory planning pioneer, Smart Software, advancing their delivery of AI-integrated ERP solutions.

By Shannon Williams • 3 min read • Fri, 3rd May 2024
Roq underscores importance of tech maintenance to prevent B2C outages
Digital Transformation

Roq underscores importance of tech maintenance to prevent B2C outages

Engineering firm Roq highlights urgent need for increased investment in technology maintenance, amid rising tech failures and outages affecting B2C platforms.

By Shannon Williams • 3 min read • Fri, 3rd May 2024
Kodak Alaris wins 2024 Excellence in Customer Service Award
Customer service

Kodak Alaris wins 2024 Excellence in Customer Service Award

Securing the 2024 Excellence in Customer Service Award, Kodak Alaris proves its extensive commitment to delivering top-tier customer service, backed by an impressive 94% satisfaction rating.

By Kaleah Salmon • 3 min read • Tue, 30th Apr 2024
AI forces major operational changes in Australian businesses
Customer Experience

AI forces major operational changes in Australian businesses

Artificial intelligence (AI) is prompting 75% of Australian businesses to significantly change operational strategies within four years, a shift greater than the last 20 years, according to HubSpot.

By Sean Mitchell • 3 min read • Mon, 29th Apr 2024
Unleash the potential of AI and elevate customer-centric marketing
Hyperscale

Unleash the potential of AI and elevate customer-centric marketing

Transformative Gen AI could revolutionise customer-centric marketing, allowing more personalisation and efficiency, states Rio Longacre, Managing Director at Slalom.

By Joyce Gordon • 5 min read • Tue, 23rd Apr 2024
Celigo teams up with TikTok Shop to boost ecommerce efficiency
Customer Experience

Celigo teams up with TikTok Shop to boost ecommerce efficiency

Celigo partners with TikTok Shop in response to a growing trend of consumers using TikTok for product research, as they aim to help retailers better synchronise and manage valuable data across various applications.

By Sean Mitchell • 3 min read • Thu, 18th Apr 2024

Stories from Other Regions

Customer Satisfaction stories

Bryant Dental achieves sixfold growth with Zoho One integration
Health Technologies

Bryant Dental achieves sixfold growth with Zoho One integration

Bryant Dental, a UK medtech firm, has seen a sixfold expansion due to increased operation efficiency achieved by integrating Zoho One across its departments.

By Catherine Knowles • 2 min read • Fri, 3rd May 2024
Ip.Glass first in Australia to achieve all Fortinet specialisations
Firewalls

Ip.Glass first in Australia to achieve all Fortinet specialisations

Ip.Glass becomes the first Australian partner to achieve all eight specialisations in Fortinet's Engage Partner Program.

By Tom Raynel • 2 min read • Thu, 2nd May 2024