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Customer service Stories - Page 10

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Customer service stories

Google sees retail success with agentic commerce push
Unified Communications

Google sees retail success with agentic commerce push

Retailers are using Google’s new AI suite to speed up shopping and support, with Bunnings already live and UCP adoption starting to grow.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026
Google Cloud launches Gemini Enterprise Agent Platform
Unified Communications

Google Cloud launches Gemini Enterprise Agent Platform

Customers will build and manage AI agents in one place as Google Cloud folds Vertex AI services into Gemini Enterprise Agent Platform.

By Sean Mitchell • 5 min read • Thu, 23rd Apr 2026
Bedrock Data extends ArgusAI governance to Google Vertex AI
Storage

Bedrock Data extends ArgusAI governance to Google Vertex AI

Security teams can now apply one policy model across more AI agents as Bedrock Data adds Google Vertex AI to ArgusAI.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026
Backbase launches AI-native banking OS to unify frontline
Software-as-a-Service

Backbase launches AI-native banking OS to unify frontline

Banks could use the new platform to cut frontline bottlenecks, as Backbase says 80% of such work happens in disconnected system gaps.

By Karen Joy Bacudo • 3 min read • Thu, 23rd Apr 2026
Syspro names Tom Loeffert as Chief Human Resources Officer
Manufacturing

Syspro names Tom Loeffert as Chief Human Resources Officer

The ERP software group is sharpening its growth plans as it brings in a senior people leader to help reshape operations under a new Chief Executive Officer.

By Sofiah Nichole Salivio • 3 min read • Thu, 23rd Apr 2026
Oracle & Google Cloud add Gemini Enterprise database agent
Hybrid Cloud

Oracle & Google Cloud add Gemini Enterprise database agent

Enterprise users can now query Oracle databases in natural language through Gemini, without moving data or writing SQL, as the partners expand their cloud tie-up.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026
Gulf Edge & Kore.ai strike exclusive Thailand AI deal
Unified Communications

Gulf Edge & Kore.ai strike exclusive Thailand AI deal

Thailand’s enterprise AI market is getting a more exclusive channel as Gulf Edge gains sole rights to Kore.ai’s platform in key sectors.

By Sofiah Nichole Salivio • 4 min read • Wed, 22nd Apr 2026
Snowflake expands AI tools for business users & developers
Manufacturing

Snowflake expands AI tools for business users & developers

The updates aim to help companies turn internal data into AI-driven workflows while keeping business controls and governance in place.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 22nd Apr 2026
Newo appoints Jason Luo as Chief Executive Officer
Unified Communications

Newo appoints Jason Luo as Chief Executive Officer

Missed calls at small firms are becoming a bigger revenue risk as Newo expands its AI receptionist tools beyond the US and into Europe.

By Mark Tarre • 4 min read • Wed, 22nd Apr 2026
Snowflake expands AI tools for business users & developers
Unified Communications

Snowflake expands AI tools for business users & developers

More than 9,100 customers already use Snowflake's AI products weekly, as new tools aim to move corporate pilots into everyday workflows.

By Sofiah Nichole Salivio • 5 min read • Wed, 22nd Apr 2026

Stories from Other Regions

Customer service stories

UK firms see weak AI returns as skills lag adoption
Digital Transformation

UK firms see weak AI returns as skills lag adoption

Only 16% of employees are seeing big productivity gains despite average UK company spending of GBP £235,000 on AI and emerging tech.

By Sofiah Nichole Salivio • 4 min read • Thu, 23rd Apr 2026
8x8 launches retail nationwide for shared store devices
Unified Communications

8x8 launches retail nationwide for shared store devices

Retailers could cut missed calls and IT overhead as shared devices let the nearest shop-floor worker answer across shifts.

By Sofiah Nichole Salivio • 4 min read • Wed, 22nd Apr 2026
Securitas UK marks decade of STARS front-of-house growth
Hyperscale

Securitas UK marks decade of STARS front-of-house growth

The front-of-house security model now spans 27 countries and 89 clients, reflecting rising demand for blended reception and security roles.

By Joseph Gabriel Lagonsin • 2 min read • Wed, 22nd Apr 2026
TAL expands Microsoft deal in biggest tech pact yet
Unified Communications

TAL expands Microsoft deal in biggest tech pact yet

The insurer will use cloud and AI tools to cut claims admin and speed up customer service under a five-year agreement with Microsoft.

By Mark Tarre • 4 min read • Wed, 22nd Apr 2026
AI saves small business leaders 6 to 10 hours a week
Software-as-a-Service

AI saves small business leaders 6 to 10 hours a week

More than half of small business leaders report higher productivity after adopting AI, with spending linked to savings of up to 10 hours a week.

By Kaleah Salmon • 3 min read • Wed, 22nd Apr 2026
Why retailers need real-time visibility to handle demand surges
Data Protection

Why retailers need real-time visibility to handle demand surges

Delayed stock updates and failing devices can quickly turn busy promotions into longer queues and frustrated shoppers.

By Mikhail Ishkhanov • 6 min read • Wed, 22nd Apr 2026
Payment failures put GBP £1.7bn in UK sales at risk
Disaster Recovery

Payment failures put GBP £1.7bn in UK sales at risk

Shoppers are abandoning purchases within minutes of outages, exposing retailers and venues to losses that quickly mount beyond GBP £1.7 billion a year.

By Sofiah Nichole Salivio • 4 min read • Wed, 22nd Apr 2026
Heron Foods rolls out x-hoppers platform across 340 stores
Unified Communications

Heron Foods rolls out x-hoppers platform across 340 stores

The rollout aims to speed up store communication and improve safety for Heron Foods staff as theft and abuse in shops rise across the UK.

By Sofiah Nichole Salivio • 3 min read • Wed, 22nd Apr 2026