Customer service Stories - Page 11

Global Stories

Customer service stories

LangWatch launches open-source tool for AI red-teaming

The framework is designed to expose hidden risks in production AI systems that can be missed by conventional one-off tests.

By Sean Mitchell • 4 min read • Tue, 21st Apr 2026

Data Protection

Why runtime identity is emerging as the next cybersecurity imperative

As AI agents spread across workplaces, static credentials are proving too risky for sensitive tasks and customer-facing systems.

By Ash Diffey • 5 min read • Tue, 21st Apr 2026

Digital Transformation

Adobe launches CX Enterprise to unify AI customer workflows

Brands could gain a single governed layer for AI customer work, as Adobe links agents with partner tools across the full lifecycle.

By Sean Mitchell • 4 min read • Tue, 21st Apr 2026

Unified Communications

Adobe expands AI partner network for customer experience

Businesses can now run campaign analysis, customer support and checkout tasks across over 30 AI platforms through Adobe's expanded network.

By Sean Mitchell • 4 min read • Tue, 21st Apr 2026

Customer Relationship Management

Sinch named leader in IDC communications platform study

The ranking underscores growing demand for combined messaging, voice and email tools as enterprise buyers seek one platform across channels.

By Mark Tarre • 3 min read • Mon, 20th Apr 2026

Data Protection

Testlio launches AI chatbot testing service amid scrutiny

Brands using customer-facing chatbots face fresh pressure to prove safety and accuracy as Testlio rolls out human-led checks for live-use failures.

By Sofiah Nichole Salivio • 3 min read • Sat, 18th Apr 2026

Digital Transformation

Casting a wide net: Vection Technologies' push across emerging tech markets

Investor attention is shifting to Vection Technologies as it bets on AI, XR and acquisitions to win contracts across defence, healthcare and real estate.

By Darren Price • 4 min read • Sat, 18th Apr 2026

Customer Relationship Management

HubSpot launches AI tools to tackle search decline

Organic traffic is falling for customers, prompting new tools that help marketers track brands across answer engines and AI assistants.

By Sofiah Nichole Salivio • 4 min read • Fri, 17th Apr 2026

Data Protection

Rubrik survey warns of AI agents outpacing security

Most firms expect autonomous tools to outstrip guardrails within a year, leaving agent actions hard to see, control and roll back.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 17th Apr 2026

Unified Communications

Twilio launches embeddable Flex contact centre for apps

Businesses can now embed contact centre functions into apps as Twilio adds a Flex SDK, Salesforce Voice integration and new pricing.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 17th Apr 2026

Customer Relationship Management

Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud

Real-time risk scores are now guiding Rue Gilt Groupe agents on refunds and reroutes, as online retailers battle growing service-channel fraud.

By Sean Mitchell • 4 min read • Thu, 16th Apr 2026

Stories from Other Regions

Customer service stories

Digital Transformation

Avanade expands in New Zealand on rising AI demand

More Kiwi firms are moving beyond AI pilots, prompting Avanade to bolster local delivery in New Zealand as demand for implementation grows.

By Sean Mitchell • 4 min read • Tue, 21st Apr 2026

Software-as-a-Service

American Express to acquire Hyper in AI expense push

Business customers could soon get more automated spending controls as American Express buys Hyper to add AI expense tools to its commercial services.

By Karen Joy Bacudo • 3 min read • Tue, 21st Apr 2026

Data Protection

Revolut launches AI assistant as banks shift to chat

Customers can now freeze cards or check spending by text or voice, as Revolut joins banks racing to make finance apps conversational.

By Karen Joy Bacudo • 4 min read • Mon, 20th Apr 2026

Manufacturing

NAB says 42% of Aussie SMEs use AI to boost productivity

Nearly half of Australian SMEs still avoid AI, but uptake is rising as firms use it mainly to cut admin and save time.

By Kaleah Salmon • 4 min read • Mon, 20th Apr 2026

Digital Transformation

AEON360 teams with Google Cloud on AI shopping push

Shoppers in Malaysia will gain a single AI-led journey across AEON services as the retailer starts linking buying, payments and rewards with Google Cloud.

By Sofiah Nichole Salivio • 4 min read • Mon, 20th Apr 2026