Customer service Stories - Page 43

Global Stories

Customer service stories

APAC enterprises ramp up AI & GenAI spending to USD $23.9bn

APAC enterprises plan to boost AI and GenAI spending to USD $23.9bn by 2025, driven by growing adoption and strategic partnerships amidst talent and integration challenges.

By Melvin Hipolito • 4 min read • Thu, 28th Aug 2025

Digital Transformation

Appian appoints Scott Van Valkenburgh to lead global alliances

Appian has appointed Scott Van Valkenburgh as Senior VP to lead global partnerships, aiming to expand its AI-powered automation platform adoption worldwide.

By Melvin Hipolito • 3 min read • Wed, 27th Aug 2025

Digital Transformation

Webjet partners with AWS & Microsoft to drive AI travel solutions

Webjet has teamed up with AWS and Microsoft to create AI travel solutions, enhancing customer service and personalised trip planning by 2024.

By Jed Nykolle Harme • 4 min read • Wed, 27th Aug 2025

Unified Communications

Blending efficiency with empathy - how to strategise for AI success

Almost all contact centres now use AI, but success hinges on blending technology with human skills to tackle complex, emotional customer needs effectively.

By Richard Lundgren • 4 min read • Tue, 26th Aug 2025

Customer Experience

Klearcom automates global number testing for United World Telecom

Klearcom's AI-powered platform now automates United World Telecom's global number testing, boosting service reliability across 100+ countries and time zones.

By Kaleah Salmon • 3 min read • Mon, 25th Aug 2025

Digital Transformation

Vineet Khanna joins FourKites to drive global supply chain innovation

Vineet Khanna, ex-Nestlé SVP, joins FourKites' Strategic Advisory Council to advance AI-driven global supply chain innovation and sustainability.

By Catherine Knowles • 3 min read • Fri, 22nd Aug 2025

Generative AI

AI adoption surges among non-graduate workers in global south

A study reveals 65% of entry-level, non-graduate workers in the global south use AI at work, nearly double the rate seen in high-income countries.

By Catherine Knowles • 5 min read • Thu, 21st Aug 2025

Firewalls

WatchGuard names top ANZ partners for 2024 awards recognition

WatchGuard Technologies has honoured top ANZ partners for 2024, spotlighting achievements in service, growth and security platform adoption.

By Sean Mitchell • 3 min read • Wed, 20th Aug 2025

Artificial Intelligence

Zoom expands AI agent to phone, launches hub & boosts AI tools

Zoom has integrated its AI Virtual Agent with Zoom Phone, launched Zoom Hub, and enhanced AI tools to streamline meetings and workplace collaboration worldwide.

By Sean Mitchell • 4 min read • Tue, 19th Aug 2025

Partner Programmes

Wiise celebrates top ANZ partners at third annual awards

Wiise celebrated its top ANZ partners at the third annual awards, honouring excellence across 11 categories including innovation and customer service.

By Sean Mitchell • 3 min read • Tue, 19th Aug 2025

Marketing Technologies

Joseph Joseph partners with XPO for omnichannel UK logistics

Joseph Joseph teams up with XPO Logistics for UK omnichannel fulfilment, boosting warehousing, distribution, and customer service from Rugby.

By Catherine Knowles • 3 min read • Tue, 19th Aug 2025

Unified Communications

Why a confidence-inspiring contact centre is one of your organisation's greatest assets

A responsive, seamless contact centre is vital for Australian firms to rebuild customer trust amid rising cyber threats, says Kore.ai's Paul Rilstone.

By Michael Clark from CXTT Consulting and Paul Rilstone from Kore.ai • 4 min read • Fri, 15th Aug 2025

Stories from Other Regions

Customer service stories

Digital Transformation

FairPrice & Google Cloud launch new AI assistants for retail

FairPrice teams up with Google Cloud to launch AI-powered shopping assistants, enhancing customer experience and staff efficiency in its stores across Southeast Asia.

By Melvin Hipolito • 5 min read • Thu, 28th Aug 2025

Data Protection

Australians prioritise privacy & AI personalisation in online shopping

New research reveals Australians prioritise data privacy and AI personalisation in online shopping, seeking better service and seamless digital experiences.

By Melvin Hipolito • 3 min read • Tue, 26th Aug 2025

Data Protection

Exclusive: Cloudera urges banks to rethink data for AI

Australian banks invest heavily in AI but struggle to realise value amid complex compliance, fragmented data, and rising customer trust concerns, experts say.

By Melania Watson • 5 min read • Mon, 25th Aug 2025

Customer Experience

eDesk expands US operations to boost AI-driven support for eCommerce

eDesk expands its US operations to support growing eCommerce brands with AI-driven helpdesk solutions, managing millions of customer queries each month.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025

EduTech

AI adoption rises among UK small businesses, boosting efficiency

A survey reveals 57% of UK small businesses use AI to boost efficiency, with 84% seeing it as beneficial rather than a threat to growth and operations.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025

Customer Experience

UK retailers boost AI leadership for resilience amid tough market

A new study shows 61% of UK retailers now have AI leadership, using technology to boost resilience amid a decade of falling sales and tough competition.

By Kaleah Salmon • 4 min read • Thu, 21st Aug 2025