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Customer service Stories - Page 44

Indian Stories

Customer service stories

Global Stories

Customer service stories

Report finds consumers favour human touch over AI in service
Data Analytics

Report finds consumers favour human touch over AI in service

A Verizon report reveals consumers prefer human-led service over AI, with 88% satisfied by humans versus 60% by AI-driven customer interactions.

By Melania Watson • 3 min read • Thu, 14th Aug 2025
NiCE, Salesforce deepen AI partnership for unified service
Customer Relationship Management

NiCE, Salesforce deepen AI partnership for unified service

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

By Jed Nykolle Harme • 3 min read • Wed, 13th Aug 2025
8x8 reports surge in AI-powered CX adoption & unveils new tools
Unified Communications

8x8 reports surge in AI-powered CX adoption & unveils new tools

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

By Shannon Williams • 4 min read • Thu, 7th Aug 2025
Master of the trade tools: The case for becoming a power user
Document Management

Master of the trade tools: The case for becoming a power user

Mastering work tools-from laptops to AI software-transforms productivity and satisfaction, giving insurance brokers a crucial edge in a digital-first world.

By David Leach • 7 min read • Wed, 6th Aug 2025
Onix acquires UJET unit to boost AI customer solutions on Google Cloud
Digital Transformation

Onix acquires UJET unit to boost AI customer solutions on Google Cloud

Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.

By Shannon Williams • 4 min read • Thu, 31st Jul 2025

Stories from Other Regions

Customer service stories

Asset management leaders share insights on AI initiatives, challenges
Robotics

Asset management leaders share insights on AI initiatives, challenges

Asset management leaders from Australia and Asia Pacific reveal AI's role in transforming maintenance, forecasting, rostering and safety across industries.

By Staff Writer • 5 min read • Thu, 14th Aug 2025
Aussies fed up with customer service bots, survey finds
Customer Experience

Aussies fed up with customer service bots, survey finds

More than half of Australians are frustrated with customer service bots and may stop buying from brands that fail to resolve their issues quickly and effectively.

By Jed Nykolle Harme • 4 min read • Thu, 14th Aug 2025
Aspire revenue climbs 28% to GBP £50.9m on tech investments
Private Cloud

Aspire revenue climbs 28% to GBP £50.9m on tech investments

Aspire Technology Solutions saw revenue rise 28% to GBP £50.9m in 2025, driven by tech investments, regional expansions, and strong customer service focus.

By Kaleah Salmon • 4 min read • Wed, 13th Aug 2025
RingCentral, NiCE extend partnership to boost enterprise CX
Unified Communications

RingCentral, NiCE extend partnership to boost enterprise CX

RingCentral and NiCE have extended their partnership to enhance AI-driven communications and contact centre solutions for enterprises in Australia and globally.

By Jed Nykolle Harme • 4 min read • Sat, 9th Aug 2025
The race to biometric banking is on - which Australian bank will be first
Surveillance

The race to biometric banking is on - which Australian bank will be first

Australian banks are racing to fully adopt biometric banking, offering enhanced security and convenience through facial recognition and fingerprint technology.

By Vito Fabbrizio • 4 min read • Thu, 7th Aug 2025
Access4 unveils Ai Amplify voice assistant for channel partners
Unified Communications

Access4 unveils Ai Amplify voice assistant for channel partners

Access4 has launched Ai Amplify, an AI voice assistant on its SASBOSS platform, enhancing call handling and customer engagement for channel partners.

By Melania Watson • 2 min read • Wed, 6th Aug 2025
Adrian Smith appointed Chief Executive Officer of PMT Security
Smart Cities

Adrian Smith appointed Chief Executive Officer of PMT Security

Adrian Smith has been named CEO of PMT Security, aiming to drive growth while maintaining its family-run culture and expanding integrated security solutions.

By Melvin Hipolito • 3 min read • Mon, 4th Aug 2025
Exclusive: Denodo on why real-time data is key to AI success
Virtualisation

Exclusive: Denodo on why real-time data is key to AI success

Real-time data access is essential for AI-driven agility, as Denodo reveals how virtualisation boosts speed and governance in enterprise systems.

By Melania Watson • 5 min read • Mon, 4th Aug 2025
Ayala Land Hospitality adopts IDeaS tech to boost hotel revenue
Data Analytics

Ayala Land Hospitality adopts IDeaS tech to boost hotel revenue

Ayala Land Hospitality partners with IDeaS to deploy G3 Revenue Management System, boosting hotel revenue and guest experience across the Philippines.

By Melvin Hipolito • 3 min read • Fri, 1st Aug 2025
Colonial First State expands AI tools to boost service & advice
Digital Transformation

Colonial First State expands AI tools to boost service & advice

Colonial First State deploys GPT-4 AI tools to enhance customer service, advisor support, and efficiency for over three million clients in wealth management.

By Kaleah Salmon • 4 min read • Fri, 1st Aug 2025
Aluminium Industries triples growth with SYSPRO system overhaul
Financial Systems

Aluminium Industries triples growth with SYSPRO system overhaul

Melbourne-based Aluminium Industries has tripled its growth after upgrading to the SYSPRO ERP system, boosting efficiency across multiple business divisions.

By Melvin Hipolito • 3 min read • Fri, 1st Aug 2025
Exclusive: Sarah Richardson on AI, loyalty and global ALA push
Customer Experience

Exclusive: Sarah Richardson on AI, loyalty and global ALA push

AI is revolutionising Australia's loyalty sector, driving growth and innovation with a strong focus on ethics, data privacy and workforce transformation.

By Melania Watson • 6 min read • Fri, 1st Aug 2025