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Customer service Stories - Page 45

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Customer service stories

Unlocking broker potential: How cloud-based document management is a game-changer
Unified Communications

Unlocking broker potential: How cloud-based document management is a game-changer

Cloud-based document management transforms insurance brokers' workflow, cutting admin by half and boosting productivity while ensuring compliance.

By Kathryn McClunie • 4 min read • Wed, 30th Jul 2025
How private LLMs are delivering real business benefits
Unified Communications

How private LLMs are delivering real business benefits

Private Large Language Models offer businesses secure AI tools that boost productivity and safeguard data, transforming workflows without costly system changes.

By Jacko Smit • 4 min read • Wed, 30th Jul 2025
Ecosystm's Tim Sheedy highlights ANZ's AI adoption challenges at Neo4j GraphSummit
Digital Transformation

Ecosystm's Tim Sheedy highlights ANZ's AI adoption challenges at Neo4j GraphSummit

Most ANZ firms are still piloting generative AI, facing data, skills and trust hurdles before full enterprise adoption takes hold.

By Melania Watson • 5 min read • Wed, 30th Jul 2025
NiCE acquires Cognigy for USD $955 million to boost AI-powered CX
Unified Communications

NiCE acquires Cognigy for USD $955 million to boost AI-powered CX

NiCE to acquire Cognigy for USD $955 million, combining AI platforms to enhance global customer experience with advanced conversational AI solutions.

By Sean Mitchell • 3 min read • Tue, 29th Jul 2025

Stories from Other Regions

Customer service stories

Victoria Police & Serco renew partnership, boosting efficiency
Customer service

Victoria Police & Serco renew partnership, boosting efficiency

Victoria Police and Serco have renewed their partnership, freeing over 100,000 hours annually for frontline policing through enhanced non-emergency reporting services.

By Kaleah Salmon • 3 min read • Thu, 31st Jul 2025
Vertu Motors boosts efficiency with LogicMonitor for IT overhaul
Digital Transformation

Vertu Motors boosts efficiency with LogicMonitor for IT overhaul

Vertu Motors enhances IT efficiency and customer service across 198 UK dealerships with LogicMonitor's AI-powered platform for unified hybrid infrastructure monitoring.

By Jed Nykolle Harme • 3 min read • Wed, 30th Jul 2025
Exclusive: Optus' Jesse Arundell on what Expert AI means for frontline staff
Customer Experience

Exclusive: Optus' Jesse Arundell on what Expert AI means for frontline staff

Optus has launched Expert AI, an AI platform that assists frontline staff in real time to improve customer service and resolve queries faster.

By Melania Watson • 3 min read • Wed, 30th Jul 2025
Call Design's CallD.AI puts compliance at core of contact centre AI
Unified Communications

Call Design's CallD.AI puts compliance at core of contact centre AI

Call Design's CallD.AI platform embeds compliance and governance at the heart of contact centre AI, ensuring transparency and operational integrity for enterprises.

By Kaleah Salmon • 3 min read • Wed, 30th Jul 2025
Optus launches Expert AI to boost frontline customer service
Customer Experience

Optus launches Expert AI to boost frontline customer service

Optus has introduced Expert AI, powered by Google Cloud, to assist frontline staff and enhance customer service with real-time insights and faster resolution.

By Melania Watson • 3 min read • Wed, 30th Jul 2025
Customer Science buys Friendly Persuasion to boost CX solutions
Digital Transformation

Customer Science buys Friendly Persuasion to boost CX solutions

Customer Science has acquired Sydney's Friendly Persuasion, launching a new CX Communications division to enhance written customer experience solutions.

By Melvin Hipolito • 3 min read • Wed, 30th Jul 2025
Shippit unveils AI-driven NowGo platform to boost last-mile delivery
Supply Chain

Shippit unveils AI-driven NowGo platform to boost last-mile delivery

Shippit launches NowGo, an AI-powered platform boosting last-mile delivery efficiency, saving costs, and enhancing reliability for Australian businesses.

By Melvin Hipolito • 4 min read • Wed, 30th Jul 2025
Australian firms weigh offshore savings against local expertise
Customer Experience

Australian firms weigh offshore savings against local expertise

Australian firms face a tough choice: cut costs by offshoring or keep local expertise to maintain customer trust and support domestic jobs.

By Shannon Williams • 3 min read • Tue, 29th Jul 2025
Australian report warns of emerging risks in multi-agent AI
Risk & Compliance

Australian report warns of emerging risks in multi-agent AI

An Australian report warns the rise of multi-agent AI systems brings new risks, urging firms to adopt fresh risk management strategies beyond single-agent methods.

By Melania Watson • 4 min read • Tue, 29th Jul 2025
UK consumers cautious as AI assistants rise in global acceptance
Data Privacy

UK consumers cautious as AI assistants rise in global acceptance

Over half of UK consumers use AI assistants for daily tasks but remain cautious, especially about financial decisions, valuing human support in stress.

By Shannon Williams • 4 min read • Fri, 25th Jul 2025
Singapore Airlines taps Qualtrics' AI to boost customer insight
Data Analytics

Singapore Airlines taps Qualtrics' AI to boost customer insight

Singapore Airlines partners with Qualtrics, using AI-driven analytics to enhance customer insights and improve service over a three-year collaboration.

By Shannon Williams • 3 min read • Fri, 25th Jul 2025
FourKites launches AI digital workers to automate Europe's supply chains
Data Analytics

FourKites launches AI digital workers to automate Europe's supply chains

FourKites has launched AI digital workers Alan, Polly and Cassie to automate Europe's supply chains, enhancing scheduling, compliance and customer service tasks.

By Catherine Knowles • 3 min read • Fri, 25th Jul 2025
UK public sector hotlines surpass banks for caller frustration
Unified Communications

UK public sector hotlines surpass banks for caller frustration

UK public sector hotlines now cause more caller frustration over hold times than banks, with healthcare and government services topping the list, says new survey.

By Catherine Knowles • 4 min read • Fri, 25th Jul 2025
Caxton names Henry Allen as Chief Financial Officer for growth
Digital Transformation

Caxton names Henry Allen as Chief Financial Officer for growth

Caxton appoints Henry Allen as new CFO to drive growth and digital expansion in travel money and corporate payment services markets.

By Jed Nykolle Harme • 3 min read • Thu, 24th Jul 2025