IT Brief India - Technology news for CIOs & IT decision-makers
India

Customer service Stories - Page 46

Global Stories

Customer service stories

Chervon partners with Blue Yonder to transform global supply chain
Digital Transformation

Chervon partners with Blue Yonder to transform global supply chain

Chervon teams up with Blue Yonder to enhance global supply chain, aiming to improve forecasting, inventory and customer service across Asia-Pacific.

By Sean Mitchell • 3 min read • Thu, 24th Jul 2025
CommScope, DvSum launch AI platform to boost network analytics
Data Analytics

CommScope, DvSum launch AI platform to boost network analytics

CommScope and DvSum have teamed up to launch ServAssure NXT AI, a platform combining AI and analytics to boost network monitoring and customer service efficiency.

By Jed Nykolle Harme • 3 min read • Wed, 23rd Jul 2025
Boost.ai launches on AWS Marketplace to aid secure AI adoption
Data Protection

Boost.ai launches on AWS Marketplace to aid secure AI adoption

Boost.ai launches on AWS Marketplace to help enterprises in regulated sectors adopt secure, compliant AI agents with rapid deployment and strong data protection.

By Catherine Knowles • 3 min read • Fri, 18th Jul 2025
Kore.ai launches AI agent solutions in AWS Marketplace
Hyperscale

Kore.ai launches AI agent solutions in AWS Marketplace

Kore.ai has made its AI agent solutions available on AWS Marketplace, enabling faster deployment and streamlined procurement for enterprises across various sectors.

By Jed Nykolle Harme • 3 min read • Fri, 18th Jul 2025
Zoho unveils Zia LLM & agent marketplace with focus on privacy
Data Analytics

Zoho unveils Zia LLM & agent marketplace with focus on privacy

Zoho launches Zia LLM and an AI agent marketplace, focusing on robust data privacy and customisable business solutions across global data centres.

By Jed Nykolle Harme • 5 min read • Thu, 17th Jul 2025
Sage appoints Damon Scarr to lead APAC expansion & drive growth
Fintech

Sage appoints Damon Scarr to lead APAC expansion & drive growth

Sage appoints Damon Scarr as General Manager for Asia Pacific to drive growth and expand its AI-powered finance solutions across the region.

By Melvin Hipolito • 3 min read • Tue, 15th Jul 2025
Prime Day grows in Australia as shoppers hunt value & savings
Customer Experience

Prime Day grows in Australia as shoppers hunt value & savings

Prime Day in Australia gains momentum as shoppers seek bargains amid rising living costs, with retailers leveraging discounts and omnichannel strategies for growth.

By Shannon Williams • 4 min read • Fri, 11th Jul 2025

Stories from Other Regions

Customer service stories

SOTI launches device tracking to boost Aussie retail service
Digital Transformation

SOTI launches device tracking to boost Aussie retail service

SOTI launches device tracking to help Australian retailers improve customer service by boosting device reliability and reducing operational downtime.

By Melania Watson • 4 min read • Wed, 23rd Jul 2025
ROLLER boosts reliability & cuts cloud costs with Datadog
Security Information and Event Management

ROLLER boosts reliability & cuts cloud costs with Datadog

Australian software provider ROLLER boosts cloud reliability and cuts costs by 60% after adopting Datadog's monitoring and security platform.

By Melania Watson • 4 min read • Tue, 22nd Jul 2025
UK leads Europe in adoption of agentic AI for software gains
DevOps

UK leads Europe in adoption of agentic AI for software gains

UK leads Europe with 47% of firms adopting agentic AI to boost software productivity, outpacing France and Germany amid global AI investment surge.

By Catherine Knowles • 4 min read • Fri, 18th Jul 2025
Circuitwise expands in New Zealand with Assembly Specialists deal
Physical Security

Circuitwise expands in New Zealand with Assembly Specialists deal

Circuitwise Group is set to expand in New Zealand by acquiring Christchurch-based Assembly Specialists, its second acquisition in the country this year.

By Catherine Knowles • 3 min read • Fri, 18th Jul 2025
Selwyn Water partners with Datacom for digital water management
Digital Transformation

Selwyn Water partners with Datacom for digital water management

Selwyn Water teams up with Datacom to pioneer New Zealand's first digital water service management via the Water Asset Intelligence platform.

By Catherine Knowles • 3 min read • Fri, 18th Jul 2025
Morrisons adopts AI digital twin to boost supply chain resilience
Supply Chain

Morrisons adopts AI digital twin to boost supply chain resilience

Morrisons is adopting Kallikor's AI-powered digital twin to enhance supply chain resilience, aiming for faster, smarter decision-making across its network.

By Kaleah Salmon • 3 min read • Fri, 18th Jul 2025
Avetta strengthens NSW presence with new Sydney & Newcastle offices
Risk & Compliance

Avetta strengthens NSW presence with new Sydney & Newcastle offices

Avetta has opened new offices in Sydney and Newcastle to boost its presence in New South Wales and enhance service for Australian customers.

By Sean Mitchell • 3 min read • Thu, 17th Jul 2025
Publicis Sapient launches AI customer service platform on AWS
Digital Transformation

Publicis Sapient launches AI customer service platform on AWS

Publicis Sapient has launched its AI-powered Multi-Agentic Platform for Customer Services on AWS Marketplace to boost customer service efficiency and scalability.

By Melania Watson • 3 min read • Thu, 17th Jul 2025
AI agents could add USD $450 billion, but UK trust declines
Digital Transformation

AI agents could add USD $450 billion, but UK trust declines

AI agents could add USD $450 billion globally by 2028, yet UK trust in autonomous AI systems has dropped to 32%, hindering full-scale adoption.

By Jed Nykolle Harme • 4 min read • Wed, 16th Jul 2025
Roofbuddy processes NZD $78.7 million as it transforms roofing
Customer Relationship Management

Roofbuddy processes NZD $78.7 million as it transforms roofing

Roofbuddy has transformed roofing trades with tech, completing 3,594 orders worth NZD $78.7 million, speeding quotes from 24 days to 24 hours.

By James Logan • 6 min read • Mon, 14th Jul 2025
Prime Day returns surge poses major challenge for UK retailers
Customer Experience

Prime Day returns surge poses major challenge for UK retailers

Amazon Prime Day returns total 78 million items yearly in the UK, posing major operational and financial challenges for retailers amid rising consumer frustrations.

By Jed Nykolle Harme • 4 min read • Fri, 11th Jul 2025