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Customer service Stories - Page 47

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Customer service stories

Brainfish raises USD $6.4m to expand AI support tech in US & globally
Customer Experience

Brainfish raises USD $6.4m to expand AI support tech in US & globally

Brainfish has raised USD $6.4m to expand its AI-powered customer support technology, establish a US HQ, and grow its global market presence.

By Kaleah Salmon • 4 min read • Fri, 11th Jul 2025
The next frontier of AI product development: building systems that learn with your users
Data Analytics

The next frontier of AI product development: building systems that learn with your users

Adaptive AI systems, like Amazon's Alexa Plus, learn and evolve with users in real time, promising a new era of personalised, interactive technology.

By Manav Mehra • 4 min read • Fri, 11th Jul 2025
Appian recognised for AI innovation on 2025 AIFinTech100 list
Digital Transformation

Appian recognised for AI innovation on 2025 AIFinTech100 list

Appian has been named on FinTech Global's 2025 AIFinTech100 list for pioneering AI-driven solutions that transform banking, compliance and financial services workflows.

By Melania Watson • 3 min read • Wed, 9th Jul 2025
Hands-on Review: Acer Predator X39 OLED monitor
Gaming

Hands-on Review: Acer Predator X39 OLED monitor

Acer's Predator X39 OLED is a 39-inch ultra-wide curved gaming monitor with vivid colours, 120Hz refresh rate, and excellent HDR for immersive gameplay.

By Darren Price • 5 min read • Mon, 7th Jul 2025
NiCE honours EMEA & APAC firms for AI-driven CX excellence
Unified Communications

NiCE honours EMEA & APAC firms for AI-driven CX excellence

NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.

By Melania Watson • 3 min read • Fri, 4th Jul 2025
Manhattan Active Omni adds advanced AI to boost retail services
Unified Communications

Manhattan Active Omni adds advanced AI to boost retail services

Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.

By Sean Mitchell • 3 min read • Thu, 3rd Jul 2025
Staysure adopts NiCE AI platform to boost digital travel insurance
Unified Communications

Staysure adopts NiCE AI platform to boost digital travel insurance

Staysure has adopted NiCE's CXone Mpower AI platform to enhance its digital travel insurance customer experience across Europe with omnichannel support.

By Melvin Hipolito • 3 min read • Wed, 2nd Jul 2025
CommBox unveils CommSite to transform web engagement
Digital Transformation

CommBox unveils CommSite to transform web engagement

CommBox launches CommSite AI, a conversational platform transforming websites with real-time, personalised chat to enhance user engagement and sales.

By Jed Nykolle Harme • 3 min read • Wed, 2nd Jul 2025
A managed protection service suite empowers MSPs to scale their businesses effectively
Firewalls

A managed protection service suite empowers MSPs to scale their businesses effectively

A Managed Protection Service Suite helps MSPs scale their businesses efficiently while enhancing security and customer service for SMB clients.

By Debasish Mukherjee • 3 min read • Mon, 30th Jun 2025
Agentic AI and Saas - The next chapter in CX
Software-as-a-Service

Agentic AI and Saas - The next chapter in CX

Agentic AI is set to revolutionise SaaS customer service by autonomously resolving 80% of common issues, transforming user experience by 2029.

By Taylor Giddens • 5 min read • Thu, 26th Jun 2025
NTT DATA launches EPAS service to boost Salesforce Agentforce AI
Digital Transformation

NTT DATA launches EPAS service to boost Salesforce Agentforce AI

NTT DATA launches a new EPAS service to enhance adoption of Salesforce's Agentforce, enabling enterprises to deploy autonomous AI agents alongside human teams.

By Jed Nykolle Harme • 5 min read • Thu, 26th Jun 2025
Ericsson unveils revamped partner programme for enterprise wireless
Data Analytics

Ericsson unveils revamped partner programme for enterprise wireless

Ericsson is revamping its Enterprise Wireless Solutions partner programme, simplifying tiers and boosting earnings, effective from 1 July 2025.

By Melania Watson • 3 min read • Wed, 25th Jun 2025
Ericsson unveils new partner scheme for wireless solutions
Digital Transformation

Ericsson unveils new partner scheme for wireless solutions

Ericsson launches a simpler partner scheme for Enterprise Wireless Solutions, boosting financial rewards and support in mid-2025.

By Jed Nykolle Harme • 3 min read • Wed, 25th Jun 2025
Avoid these 3 common pitfalls when using AI to improve customer experience
Customer Relationship Management

Avoid these 3 common pitfalls when using AI to improve customer experience

Avoid three common pitfalls when using AI for customer experience: integrate with your systems, avoid costly overhauls, and balance speed with strategy for best results.

By Rob Tarkoff • 3 min read • Tue, 24th Jun 2025

Stories from Other Regions

Customer service stories

Yusen Logistics upgrades pharma tracking with FourKites platform
Data Analytics

Yusen Logistics upgrades pharma tracking with FourKites platform

Yusen Logistics has adopted FourKites' NIC-Place platform for real-time tracking and temperature monitoring of pharma shipments across Europe, boosting compliance and service.

By Kaleah Salmon • 3 min read • Fri, 27th Jun 2025
Square unveils portable Handheld for UK restaurants & cafes
Marketing Technologies

Square unveils portable Handheld for UK restaurants & cafes

Square has launched its portable Handheld device in the UK, offering restaurants a lightweight tool to streamline operations and improve service efficiency.

By Kaleah Salmon • 4 min read • Fri, 27th Jun 2025
Exclusive: Chris Donato on Zendesk's AI shift in CX strategy
Software-as-a-Service

Exclusive: Chris Donato on Zendesk's AI shift in CX strategy

Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.

By Melania Watson • 4 min read • Thu, 26th Jun 2025
Salesforce launches Agentforce 3 to boost enterprise AI
Customer Relationship Management

Salesforce launches Agentforce 3 to boost enterprise AI

Salesforce unveils Agentforce 3, enhancing control and visibility for enterprises to efficiently scale AI agents across operations amid rising global adoption.

By Jed Nykolle Harme • 4 min read • Wed, 25th Jun 2025