IT Brief India - Technology news for CIOs & IT decision-makers
India

Customer service Stories - Page 55

Indian Stories

Customer service stories

Global Stories

Customer service stories

FourKites unveils AI Control Tower for supply chain leaders
Data Analytics

FourKites unveils AI Control Tower for supply chain leaders

FourKites has launched its Intelligent Control Tower, leveraging real-time data and AI to transform supply chain management and enhance operational efficiency.

By Shannon Williams • 3 min read • Fri, 17th Jan 2025
AI solution launched to streamline TikTok messaging ads
Customer Relationship Management

AI solution launched to streamline TikTok messaging ads

In response to TikTok's Messaging Ads launch in New Zealand, Respond.io has introduced an AI-driven solution to help businesses streamline communication.

By Catherine Knowles • 3 min read • Thu, 16th Jan 2025
Motorola to acquire Theatro, enhancing AI for workers
Software-as-a-Service

Motorola to acquire Theatro, enhancing AI for workers

Motorola Solutions is set to acquire Theatro, a Texas-based firm specialising in AI-driven software for frontline workers, enhancing safety and productivity.

By Melania Watson • 2 min read • Mon, 13th Jan 2025
Integrity360 acquires Nclose to boost global expansion plans
Semiconductors

Integrity360 acquires Nclose to boost global expansion plans

Integrity360 has acquired South African cybersecurity firm Nclose, enhancing its global presence and expanding its staff to over 180 in the region.

By Sean Mitchell • 3 min read • Thu, 9th Jan 2025
AI in hospitality: Real-world applications shaping today's operations
Data Analytics

AI in hospitality: Real-world applications shaping today's operations

Artificial intelligence is transforming the hospitality sector in Australia, with 85% of operators embracing AI to enhance efficiency and guest experience.

By Paul Hadida • 4 min read • Mon, 6th Jan 2025
AI innovations to transform customer experience by 2025
Customer Experience

AI innovations to transform customer experience by 2025

Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.

By Kaleah Salmon • 5 min read • Mon, 30th Dec 2024
Spreetail unveils profit-sharing to benefit top partners
Unified Communications

Spreetail unveils profit-sharing to benefit top partners

Spreetail has launched a profit-sharing initiative, Shareback, to reward top partners who exceed profit expectations with a share of unexpected margins.

By Kaleah Salmon • 2 min read • Mon, 30th Dec 2024
Proto unveils AI-powered holographic conversational agents
Hyperscale

Proto unveils AI-powered holographic conversational agents

Proto has unveiled the first autonomous AI-powered holographic conversational agents at AWS re:Invent, showcasing groundbreaking multi-agent AI technology.

By Kaleah Salmon • 3 min read • Mon, 23rd Dec 2024
Twilio recognised as leader in IDC MarketScape for CDP 2024
Customer Experience

Twilio recognised as leader in IDC MarketScape for CDP 2024

Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.

By Catherine Knowles • 3 min read • Fri, 13th Dec 2024
Vapi secures USD $20 million for AI voice agent expansion
Customer service

Vapi secures USD $20 million for AI voice agent expansion

Voice AI platform Vapi secures USD $20 million in Series A funding, aiming to enhance its voice agent deployment across diverse industries.

By Melania Watson • 3 min read • Fri, 13th Dec 2024
Combilift boosts efficiency with AI-powered Infor SyteLine
Manufacturing

Combilift boosts efficiency with AI-powered Infor SyteLine

Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.

By Catherine Knowles • 3 min read • Thu, 12th Dec 2024

Stories from Other Regions

Customer service stories

Respond.io & TikTok launch AI tool for SME growth
Customer Experience

Respond.io & TikTok launch AI tool for SME growth

Respond.io and TikTok have launched an AI-driven tool aimed at enhancing customer interactions for SMEs, targeting the USD $4.1 trillion financing gap.

By Kaleah Salmon • 2 min read • Tue, 14th Jan 2025
Watco partners with Blue Yonder for real-time freight rates
Digital Transformation

Watco partners with Blue Yonder for real-time freight rates

Watco has teamed up with Blue Yonder to enhance freight services, offering real-time pricing and booking to tackle industry challenges.

By Sean Mitchell • 2 min read • Thu, 19th Dec 2024
Fujifilm CodeBlue Australia ends extended lock-in contracts
Digital Transformation

Fujifilm CodeBlue Australia ends extended lock-in contracts

FUJIFILM CodeBlue Australia has revolutionised managed IT services by abolishing long-term contracts, offering clients flexibility and improved customer satisfaction.

By Kaleah Salmon • 2 min read • Thu, 19th Dec 2024
UK businesses unprepared for 2027 PSTN network switch
Internet of Things

UK businesses unprepared for 2027 PSTN network switch

UK firms are unprepared for the PSTN-to-all-IP switch, risking disruptions in key systems as the 2027 deadline looms, warns Zen Internet research.

By Shannon Williams • 3 min read • Tue, 17th Dec 2024
UK employees increasingly favour AI in the workplace
Human Capital Management

UK employees increasingly favour AI in the workplace

A Freshworks survey reveals that nearly half of UK employees would consider job changes for better AI integration, highlighting its workplace importance.

By Melania Watson • 2 min read • Tue, 17th Dec 2024
Devoli automates services, saves over NZD $20,000 annually
Unified Communications

Devoli automates services, saves over NZD $20,000 annually

Devoli has integrated automation bots in its Customer Success and Finance teams, improving efficiency and 24/7 service without rising costs.

By Sean Mitchell • 3 min read • Mon, 16th Dec 2024