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Customer service Stories - Page 54

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Customer service stories

Anthropic launches Claude 3.5 Sonnet on AWS Bedrock
Generative AI

Anthropic launches Claude 3.5 Sonnet on AWS Bedrock

Anthropic has launched its Claude 3.5 Sonnet model on Amazon Bedrock in Sydney, assisting Australian organisations in advancing their AI capabilities.

By Sean Mitchell • 3 min read • Fri, 14th Feb 2025
Pegasystems unveils new AI-enhancing Pega Agent Experience
Digital Transformation

Pegasystems unveils new AI-enhancing Pega Agent Experience

Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.

By Kaleah Salmon • 3 min read • Fri, 14th Feb 2025
Oracle NetSuite unveils AI tools for Australia, NZ firms
Human Capital Management

Oracle NetSuite unveils AI tools for Australia, NZ firms

Oracle NetSuite has unveiled new generative AI features aimed at boosting operational efficiency for businesses across Australia and New Zealand.

By Catherine Knowles • 2 min read • Thu, 13th Feb 2025
AI revolutionises customer service in Australia by 2025
Customer Experience

AI revolutionises customer service in Australia by 2025

Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.

By Sean Mitchell • 3 min read • Wed, 12th Feb 2025
Exclusive: Babeltext aims to break language barriers in global messaging
Marketing Technologies

Exclusive: Babeltext aims to break language barriers in global messaging

Babeltext launches an AI-driven messaging platform aimed at breaking language barriers, enabling real-time communication in 195 languages for global users.

By Melania Watson • 5 min read • Wed, 12th Feb 2025
WatchGuard joins AWS ISV Accelerate Program for growth
Firewalls

WatchGuard joins AWS ISV Accelerate Program for growth

WatchGuard Technologies has joined the Amazon Web Services ISV Accelerate Program to enhance its global cybersecurity offerings via the AWS Marketplace.

By Sean Mitchell • 2 min read • Tue, 11th Feb 2025
HubSpot opens first Australian data centre in Sydney
Digital Transformation

HubSpot opens first Australian data centre in Sydney

HubSpot has launched its first data centre in Australia, enabling local businesses to enhance performance and data sovereignty while meeting compliance needs.

By Shannon Williams • 2 min read • Thu, 6th Feb 2025
Freshworks appoints Subramanian to lead product management
Customer Relationship Management

Freshworks appoints Subramanian to lead product management

Freshworks has appointed Venki Subramanian as Senior Vice President of Product Management for Customer Experience, aiming to enhance its offerings for over 68,000 clients.

By Imee Dequito • 3 min read • Wed, 5th Feb 2025

Stories from Other Regions

Customer service stories

Networks down but trust up: How to communicate when outages hit
Customer Experience

Networks down but trust up: How to communicate when outages hit

When network outages occur, effective communication becomes crucial; organisations must act swiftly to reassure customers and preserve trust.

By Mark Devlin • 6 min read • Tue, 18th Feb 2025
UK faces critical AI skills gap as firms struggle to adapt
Digital Transformation

UK faces critical AI skills gap as firms struggle to adapt

A recent study by Gigged.AI reveals a critical AI skills gap in the UK, warning that government policies hinder recruitment essential for future growth.

By Catherine Knowles • 4 min read • Thu, 13th Feb 2025
Monday.com unveils AI strategy to revolutionise workflows
Customer Relationship Management

Monday.com unveils AI strategy to revolutionise workflows

monday.com has unveiled its ambitious AI Vision, set to integrate artificial intelligence across its products by 2025, aiding businesses in their digital transformation.

By Melania Watson • 3 min read • Tue, 11th Feb 2025
Technology boosts growth in Australian hospitality sector
Clean technologies

Technology boosts growth in Australian hospitality sector

Technology is transforming the Australian hospitality sector, with a report revealing 47% of operators find it boosts efficiency amid rising costs.

By Melania Watson • 3 min read • Tue, 11th Feb 2025
Is your accounts team eroding your corporate brand?
Customer Experience

Is your accounts team eroding your corporate brand?

Companies risk eroding their brand reputation through poor debt collection practices, as accounts teams are crucial in shaping customer perception and trust.

By Mark Devlin • 5 min read • Mon, 3rd Feb 2025
CIBC invests GBP £5m in Infinity for product development
Customer Experience

CIBC invests GBP £5m in Infinity for product development

CIBC Innovation Banking has extended a GBP £5 million corporate debt facility to Infinity, bolstering the call tracking firm's growth and product development efforts.

By Catherine Knowles • 3 min read • Thu, 30th Jan 2025
New Look partners with Medallia for customer insights
Data Analytics

New Look partners with Medallia for customer insights

New Look has joined forces with Medallia and Higher Oak to launch a comprehensive omnichannel customer experience programme, enhancing customer insights across all platforms.

By Kaleah Salmon • 2 min read • Fri, 24th Jan 2025
Amazon & Temu rivalry heats up in Australian eCommerce
Digital Transformation

Amazon & Temu rivalry heats up in Australian eCommerce

The eCommerce landscape in Australia is set for upheaval as Amazon introduces its budget-focused Haul storefront to compete with Temu's swift rise.

By Melania Watson • 3 min read • Thu, 23rd Jan 2025
UK unveils £14 billion AI plan with tech sector backing
Customer Experience

UK unveils £14 billion AI plan with tech sector backing

The UK aims to lead in artificial intelligence with a new AI Opportunities Action Plan and GBP £14 billion investment from tech firms to enhance various sectors.

By Shannon Williams • 3 min read • Wed, 22nd Jan 2025
How agentic automation will reshape Australian industries in 2025
Supply Chain

How agentic automation will reshape Australian industries in 2025

As Australia prepares for 2025, agentic automation is set to revolutionise industries, enhancing productivity and collaboration through advanced AI capabilities.

By Yelena Galstian • 4 min read • Tue, 21st Jan 2025