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Customer service Stories - Page 51

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Customer service stories

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Customer service stories

Revolut reports record profits in Australia & globally for 2024
Crypto

Revolut reports record profits in Australia & globally for 2024

Revolut reported record 2024 results with AUD $4.4m net profit in Australia and USD $1.0bn globally, driven by surging customers and revenues.

By Sean Mitchell • 4 min read • Fri, 2nd May 2025
Visa launches AI-assisted shopping with security focus
Digital Transformation

Visa launches AI-assisted shopping with security focus

Visa has launched Intelligent Commerce, partnering with AI leaders to enable secure, AI-assisted shopping and payments tailored to user preferences.

By Jed Nykolle Harme • 4 min read • Thu, 1st May 2025
Agentic AI helps firms boost CX satisfaction & cut costs per case
Customer Experience

Agentic AI helps firms boost CX satisfaction & cut costs per case

Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.

By Sean Mitchell • 4 min read • Thu, 1st May 2025
Customer support leads global adoption of enterprise generative AI
Digital Transformation

Customer support leads global adoption of enterprise generative AI

IoT Analytics finds customer support leads enterprise generative AI use, with 49% of deployments aiding issue resolution among 530 projects analysed.

By Sean Mitchell • 3 min read • Wed, 30th Apr 2025
Calabrio boosts contact centres with over 70 new AI features
Data Analytics

Calabrio boosts contact centres with over 70 new AI features

Calabrio unveils 70+ new AI-driven features in Calabrio ONE, boosting efficiency and customer service in contact centres, available within six months.

By Melvin Hipolito • 3 min read • Mon, 28th Apr 2025
Klearcom launches Verify+ for enhanced global IVR testing
Software-as-a-Service

Klearcom launches Verify+ for enhanced global IVR testing

Klearcom has launched Verify+, a global solution enabling firms to simulate and test customer service calls in over 100 languages before going live.

By Catherine Knowles • 3 min read • Mon, 28th Apr 2025
Lallemand adopts self-service portal to end costly legacy orders
Platform-as-a-Service

Lallemand adopts self-service portal to end costly legacy orders

Lallemand has launched a new B2B self-service portal powered by commercetools, replacing traditional ordering to boost efficiency and global scalability.

By Catherine Knowles • 3 min read • Thu, 24th Apr 2025
Genesys named leader in Forrester Wave CCaaS platforms report
Unified Communications

Genesys named leader in Forrester Wave CCaaS platforms report

Genesys leads Forrester's Wave report for Q2 2025 in CCaaS platforms, excelling in AI, innovation, and strategy for customer experience solutions.

By Kaleah Salmon • 2 min read • Thu, 17th Apr 2025
Luxury Escapes expands travel protection with new coverage
Customer Experience

Luxury Escapes expands travel protection with new coverage

Luxury Escapes and Cover Genius have broadened their partnership to launch a new 'Cancellation Protection' feature for travellers, offering 100% refunds.

By Kaleah Salmon • 3 min read • Tue, 15th Apr 2025
Google unveils Gemini 2.5 AI models for enterprises
Firewalls

Google unveils Gemini 2.5 AI models for enterprises

Google has launched the Gemini 2.5 series of AI models, boosting enterprise applications with advanced reasoning capabilities and tailored solutions for businesses.

By Sean Mitchell • 3 min read • Thu, 10th Apr 2025
Deloitte boosts AI offerings with Google Cloud alliance
Customer Relationship Management

Deloitte boosts AI offerings with Google Cloud alliance

Deloitte has expanded its partnerships with Google Cloud and ServiceNow, unveiling over 100 AI agents aimed at revolutionising client operations across multiple sectors.

By Sean Mitchell • 3 min read • Thu, 10th Apr 2025
Google Cloud unveils AI features to enhance customer service
Digital Transformation

Google Cloud unveils AI features to enhance customer service

Google Cloud has unveiled AI enhancements in its Customer Engagement Suite, enabling businesses to improve interactions and service efficiency significantly.

By Sean Mitchell • 2 min read • Thu, 10th Apr 2025
Empowered contact centre agents crucial for driving CX success
Unified Communications

Empowered contact centre agents crucial for driving CX success

As customer expectations rise, NICE's Rod Lester emphasises the critical role of agent empowerment in contact centres, driven by AI tools for enhanced service.

By Melania Watson • 4 min read • Wed, 9th Apr 2025

Stories from Other Regions

Customer service stories

Aussie Broadband sees 30% gains with SUSE open platform
Virtualisation

Aussie Broadband sees 30% gains with SUSE open platform

Aussie Broadband has boosted operational efficiency by up to 30% with a new SUSE Rancher Prime cloud platform, enhancing service reliability for 780,000 users.

By Sean Mitchell • 3 min read • Tue, 22nd Apr 2025
UK retailers face substantial losses from missing parcels
Customer Experience

UK retailers face substantial losses from missing parcels

UK retailers have suffered losses of around GBP £464 million in missing parcels during the peak shopping season, with potentially millions more unaccounted for.

By Shannon Williams • 3 min read • Fri, 18th Apr 2025
Gen Z in Australia spend more dining out as Boomers cut back
Customer Experience

Gen Z in Australia spend more dining out as Boomers cut back

Research from Square reveals younger Australians, especially Gen Z, are dining out and spending more, while older generations cut back amid cost-of-living pressures.

By Shannon Williams • 5 min read • Thu, 17th Apr 2025
AI & personalisation drive new luxury demand in Aussie dining
Data Analytics

AI & personalisation drive new luxury demand in Aussie dining

Research shows 65% of Australian restaurants use AI to enhance personalisation, boost efficiency, and meet rising consumer expectations in hospitality.

By Melania Watson • 5 min read • Thu, 17th Apr 2025