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Customer service Stories - Page 49

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Customer service stories

Kingston unveils refreshed XS Series SSDs for pros & users
Storage

Kingston unveils refreshed XS Series SSDs for pros & users

Kingston launches refreshed XS Series external SSDs, offering up to 4TB storage and 2,000MB/s speeds for pros and portable options for everyday users.

By Sean Mitchell • 3 min read • Mon, 9th Jun 2025
HubSpot launches direct connector for ChatGPT CRM insights
Software-as-a-Service

HubSpot launches direct connector for ChatGPT CRM insights

HubSpot has launched a direct ChatGPT connector for CRM insights, enabling users to analyse customer data with natural language queries and no coding.

By Catherine Knowles • 4 min read • Fri, 6th Jun 2025
NiCE announces 2025 partner awards for AI & automation excellence
Unified Communications

NiCE announces 2025 partner awards for AI & automation excellence

NiCE has honoured partners across APAC and EMEA for driving AI and automation excellence in customer service with its 2025 International Partner Awards.

By Melania Watson • 3 min read • Fri, 6th Jun 2025
ANZ consumers want first-contact solutions but satisfaction lags
Unified Communications

ANZ consumers want first-contact solutions but satisfaction lags

Research shows 53% of ANZ consumers value first-contact resolution in service, yet only 33% of CX leaders believe they deliver highly personalised experiences.

By Shannon Williams • 5 min read • Wed, 4th Jun 2025
HCLTech & UiPath partner to deliver agentic automation at scale
Digital Transformation

HCLTech & UiPath partner to deliver agentic automation at scale

HCLTech and UiPath have partnered to deliver scalable agentic automation, combining AI and automation to boost business agility and efficiency globally.

By Sean Mitchell • 3 min read • Wed, 4th Jun 2025
Currys rolls out VoCoVo headsets to staff to tackle shop crime
Clean technologies

Currys rolls out VoCoVo headsets to staff to tackle shop crime

Currys is fitting all staff in its 301 UK stores with VoCoVo headsets to combat rising shoplifting and improve communication and safety.

By Kaleah Salmon • 3 min read • Thu, 29th May 2025

Stories from Other Regions

Customer service stories

RingCentral debuts customer journey analytics for Australian users
Unified Communications

RingCentral debuts customer journey analytics for Australian users

RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.

By Sean Mitchell • 4 min read • Wed, 11th Jun 2025
Gamma & Clear Business partner to boost UK SME connectivity
Digital Transformation

Gamma & Clear Business partner to boost UK SME connectivity

Gamma and Clear Business have teamed up to provide UK SMEs with enhanced managed connectivity and voice services, combining enterprise-grade tech with local support.

By Kaleah Salmon • 3 min read • Mon, 9th Jun 2025
Lockyer Valley council completes ERP upgrade to boost services
Software-as-a-Service

Lockyer Valley council completes ERP upgrade to boost services

Lockyer Valley Regional Council has upgraded its ERP system to TechnologyOne's platform, enhancing services for 45,000 residents and improving staff efficiency.

By Shannon Williams • 3 min read • Fri, 6th Jun 2025
Contact centres use AI to balance staffing & wellbeing needs
Customer Experience

Contact centres use AI to balance staffing & wellbeing needs

Contact centres are using AI to flexibly scale staffing in real time, enhancing customer service while protecting employee wellbeing amid rising demand.

By Kaleah Salmon • 3 min read • Thu, 5th Jun 2025
Appian launches Connected Claims 2.0 to transform insurance
Digital Transformation

Appian launches Connected Claims 2.0 to transform insurance

Appian launches Connected Claims 2.0, an AI-driven platform to revolutionise insurance claims with faster processing, fraud detection, and improved customer experience.

By Melvin Hipolito • 3 min read • Wed, 4th Jun 2025
Riverina Water cuts billing times with Infor CloudSuite rollout
Data Analytics

Riverina Water cuts billing times with Infor CloudSuite rollout

Riverina Water's adoption of Infor CloudSuite cut billing times by 30% and reduced rates certificate processing by over six days in NSW.

By Sean Mitchell • 3 min read • Tue, 3rd Jun 2025
UK consumers value store loyalty over brands, research shows
Customer service

UK consumers value store loyalty over brands, research shows

UK shoppers show stronger loyalty to stores than brands, with customer service and rewards driving loyalty, especially among those over 55 years.

By Shannon Williams • 3 min read • Fri, 30th May 2025
UK demand surges for AI prompt engineers as salaries climb
Generative AI

UK demand surges for AI prompt engineers as salaries climb

Demand for AI prompt engineers in the UK soars by over 180%, with salaries reaching up to GBP £87,500 amid growing adoption of generative AI technologies.

By Shannon Williams • 3 min read • Fri, 30th May 2025
Half of UK online shoppers shun retailers with slow refunds
Supply Chain

Half of UK online shoppers shun retailers with slow refunds

Over half of UK online shoppers would avoid retailers slow to refund returns, expecting refunds within 2-3 days, survey finds.

By Shannon Williams • 4 min read • Fri, 30th May 2025
Decathlon expands live video consultations for sports shoppers
Customer Experience

Decathlon expands live video consultations for sports shoppers

Decathlon expands its Visio Store in France, offering free 30-minute video calls with experts for personalised advice across 10 sports categories.

By Kaleah Salmon • 3 min read • Fri, 30th May 2025
MTF receives high commendation for trust in car loan awards
Customer service

MTF receives high commendation for trust in car loan awards

MTF has been Highly Commended in the 2025 Reader's Digest Most Trusted Brands Awards for car loans, highlighting its trusted service in New Zealand.

By Kaleah Salmon • 2 min read • Fri, 30th May 2025
Qualtrics study reveals just 7% of Aussie execs want to lead in AI use for CX
Customer Experience

Qualtrics study reveals just 7% of Aussie execs want to lead in AI use for CX

Only 7% of Australian executives aim to lead in AI adoption for customer experience, risking falling behind in a $2 trillion AUD market, says Qualtrics.

By Melania Watson • 3 min read • Wed, 28th May 2025