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Customer service Stories - Page 50

Global Stories

Customer service stories

Convenience & trust top price as key to online shoppers in 2025
Customer Experience

Convenience & trust top price as key to online shoppers in 2025

Australian online shoppers now prioritise product range, convenience, and trust over low prices as marketplaces face pricing pressures in 2025, says Pattern study.

By Melvin Hipolito • 3 min read • Thu, 22nd May 2025
UK consumers sceptical of AI's emotional skills in service roles
Customer Experience

UK consumers sceptical of AI's emotional skills in service roles

UK consumers remain sceptical about AI's ability to provide emotionally intelligent customer service, with only 55% believing it can recognise emotions.

By Sean Mitchell • 4 min read • Mon, 19th May 2025
NICE & AWS join forces to deliver AI-powered customer service
Software-as-a-Service

NICE & AWS join forces to deliver AI-powered customer service

NICE and AWS have teamed up to offer NICE's CXone Mpower AI on AWS Marketplace, enhancing AI-driven customer service with unified, scalable cloud solutions.

By Sean Mitchell • 3 min read • Wed, 14th May 2025
How can technology help us overcome friction to build a better travel experience?
Biometrics

How can technology help us overcome friction to build a better travel experience?

Technology like biometrics and AI is transforming travel, reducing queues and delays to create smoother, ticket-free, personalised journeys for passengers worldwide.

By Jim Barlow • 4 min read • Tue, 13th May 2025
NICE & ServiceNow partner on AI to unify customer service
Customer Relationship Management

NICE & ServiceNow partner on AI to unify customer service

NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.

By Shannon Williams • 4 min read • Thu, 8th May 2025
N-able wins Gold at Stevie Awards for AI-powered customer support
Data Analytics

N-able wins Gold at Stevie Awards for AI-powered customer support

N-able won a Gold Award at the Stevie Awards for its AI-driven customer support, enhancing engagement and service for partners globally.

By Kaleah Salmon • 2 min read • Thu, 8th May 2025
Unlocking Retail Growth: The WhatsApp Customer Service Revolution
Encryption

Unlocking Retail Growth: The WhatsApp Customer Service Revolution

eCommerce retailers are boosting loyalty and revenue by using WhatsApp's 3 billion-user reach for faster, efficient, and personalised customer service.

By Dvir Hoffman • 4 min read • Thu, 8th May 2025

Stories from Other Regions

Customer service stories

NormCyber wins Cyber OSPAs award for customer service in 2025
Data Protection

NormCyber wins Cyber OSPAs award for customer service in 2025

NormCyber clinches the Outstanding Customer Service Initiative Award at the 2025 Cyber OSPAs for its innovative Smartbloc dashboard boosting cyber resilience.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025
Nationwide wins Best Use of Customer Insight award
Data Analytics

Nationwide wins Best Use of Customer Insight award

Nationwide wins Best Use of Customer Insight at the Institute of Customer Service Awards 2025 for its work with Medallia and Kantar improving member experience.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025
Kangaroo Island internet at risk as network talks collapse
Customer service

Kangaroo Island internet at risk as network talks collapse

Kangaroo Island residents face possible internet outage from 16 May as supplier Island Wide threatens to cut services amid stalled acquisition talks with Swoop.

By Jed Nykolle Harme • 3 min read • Thu, 15th May 2025
Aussie families face internet lags as homes juggle 20 devices
Malware

Aussie families face internet lags as homes juggle 20 devices

Australian households face rising internet lag as device numbers soar beyond 20, causing streaming and gaming issues; specialist provider Occom offers relief.

By Kaleah Salmon • 4 min read • Thu, 15th May 2025
Australian telecoms face data security & access challenges
Data Analytics

Australian telecoms face data security & access challenges

Research reveals 46% of Australian telecom professionals struggle with data security despite tech advances, risking customer trust and operational efficiency.

By Sean Mitchell • 4 min read • Tue, 13th May 2025
TDCX tops Southeast Asia OA500 index, rises to 17th globally
Data Analytics

TDCX tops Southeast Asia OA500 index, rises to 17th globally

TDCX ranks as Southeast Asia's top outsourced CX provider and climbs to 17th globally in Outsource Accelerator's OA500 2025 Index among 3,200 firms.

By Kaleah Salmon • 3 min read • Tue, 13th May 2025
Evergreen acquires Sterling, appoints Solei Dyment as new CEO
Customer Experience

Evergreen acquires Sterling, appoints Solei Dyment as new CEO

Evergreen has acquired Sterling Technology Solutions, appointing Solei Dyment as CEO to expand its managed IT services across the US East Coast.

By Catherine Knowles • 4 min read • Mon, 12th May 2025
FC Bayern partners with Celonis to boost operations with AI
Human Capital Management

FC Bayern partners with Celonis to boost operations with AI

Celonis becomes exclusive Process Intelligence partner of FC Bayern Munich, aiming to enhance operational efficiency across key club departments.

By Melania Watson • 3 min read • Fri, 9th May 2025
AI adoption grows in Singapore retail as trust concerns persist
Digital Transformation

AI adoption grows in Singapore retail as trust concerns persist

Salesforce's report reveals 85% of Singaporean retailers plan to boost AI investments, with 69% viewing AI agents as vital for competitive edge in 2025.

By Catherine Knowles • 4 min read • Fri, 9th May 2025
Overcoming technology, process and integration hurdles: The role of the CIO amid local government reform
Digital Transformation

Overcoming technology, process and integration hurdles: The role of the CIO amid local government reform

Local government reform in England demands CIOs overcome tech and process challenges to ensure smooth service delivery during major council restructures.

By Mark Gannon • 4 min read • Fri, 9th May 2025
UK marketing leads AI adoption, legal sector hesitant
Human Capital Management

UK marketing leads AI adoption, legal sector hesitant

UK marketing teams lead AI adoption with just 2% resistance, while legal professionals show the highest scepticism at 19%, reveals Freshworks report.

By Jed Nykolle Harme • 3 min read • Thu, 8th May 2025