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Customer service Stories - Page 53

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Customer service stories

Manhattan Associates updates platforms for retail efficiency
Digital Transformation

Manhattan Associates updates platforms for retail efficiency

Manhattan Associates has unveiled updates to its Omni and Supply Chain platforms, enhancing customer support and operational efficiency for retailers.

By Sean Mitchell • 2 min read • Wed, 12th Mar 2025
Why helping women march forward starts with creating workplaces where they can thrive
Printing

Why helping women march forward starts with creating workplaces where they can thrive

Empowering women in the workplace is crucial for business success, with flexible policies at Ricoh fostering a supportive environment that boosts productivity.

By Rachel Zidan • 4 min read • Fri, 7th Mar 2025
It's time to 'March Forward' to a different tune and redefine our critical skillsets
Human Capital Management

It's time to 'March Forward' to a different tune and redefine our critical skillsets

As International Women's Day highlights the slow progress of gender diversity in tech, experts call for a re-evaluation of skillsets to foster innovation and inclusion.

By Leah Rankin • 4 min read • Fri, 7th Mar 2025
From retail to PR and marketing communications: My journey to data management and analytics
Data Analytics

From retail to PR and marketing communications: My journey to data management and analytics

After abandoning retail for PR and marketing, I discovered a passion for data management, leading me to pursue a degree in analytics, which I completed at 40.

By Jenna Elegante • 5 min read • Fri, 7th Mar 2025
VECTEC appoints David Manassa to lead Client Development
Storage

VECTEC appoints David Manassa to lead Client Development

David Manassa has been appointed Client Development Director at VECTEC, marking a strategic move to enhance client experience amid the firm's rapid growth.

By Melvin Hipolito • 3 min read • Tue, 4th Mar 2025
Amazon unveils next-gen Alexa+, powered by generative AI
Biometrics

Amazon unveils next-gen Alexa+, powered by generative AI

In addition to responding intuitively to voice commands, Alexa+ can actively manage and orchestrate other connected services and devices.

By Shannon Williams • 3 min read • Fri, 28th Feb 2025
ManageEngine ServiceDesk Plus earns ITIL certification
Artificial Intelligence

ManageEngine ServiceDesk Plus earns ITIL certification

ManageEngine ServiceDesk Plus has secured ITIL certification for 14 IT service management practices, achieving Silver-tier status in PeopleCert's ATV programme.

By Melania Watson • 3 min read • Wed, 26th Feb 2025
Zendesk to acquire Local Measure, boosting AI voice services
Unified Communications

Zendesk to acquire Local Measure, boosting AI voice services

Zendesk has unveiled plans to acquire Local Measure, an Australian provider of voice solutions, enhancing its AI-powered services by 2025.

By Sean Mitchell • 2 min read • Tue, 25th Feb 2025
Marcura enhances services with AI integration for maritime
Data Analytics

Marcura enhances services with AI integration for maritime

Marcura has unveiled a comprehensive upgrade to its services, integrating AI-powered automation to enhance efficiency in the maritime sector.

By Shannon Williams • 3 min read • Fri, 21st Feb 2025
Survey shows outdated tech frustrates UK & US consumers
Digital Transformation

Survey shows outdated tech frustrates UK & US consumers

A YouGov survey reveals growing dissatisfaction with customer service in the US and UK, as 69% of consumers blame outdated technology for their frustrations.

By Melania Watson • 3 min read • Wed, 19th Feb 2025

Stories from Other Regions

Customer service stories

Generative AI boosts customer service, says Capgemini study
Customer Experience

Generative AI boosts customer service, says Capgemini study

A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.

By Catherine Knowles • 3 min read • Fri, 14th Mar 2025
Smarter Brands AI partners with Omniverse City for automation
Unified Communications

Smarter Brands AI partners with Omniverse City for automation

Smarter Brands AI has unveiled an AI platform aimed at automating business operations, collaborating with Omniverse City's innovative AI infrastructure.

By Catherine Knowles • 3 min read • Fri, 14th Mar 2025
Mate partners with beIN to offer free sports access
Unified Communications

Mate partners with beIN to offer free sports access

MATE has partnered with beIN SPORTS, offering new subscribers complimentary access to global sports content without added costs, just ahead of the Carabao Cup Final.

By Kaleah Salmon • 2 min read • Thu, 13th Mar 2025
New Zealanders spent 24 million hours on hold in 2024
Unified Communications

New Zealanders spent 24 million hours on hold in 2024

A report reveals New Zealanders spent 24 million hours on hold for customer service in 2024, with two-thirds considering switching providers due to delays.

By Shannon Williams • 4 min read • Thu, 6th Mar 2025
Samsung introduces premium care service for NZ appliances
Samsung

Samsung introduces premium care service for NZ appliances

Samsung has launched a Premium Care Service in New Zealand for select laundry and fridge products, featuring a 0% interest plan for 60 months.

By Sean Mitchell • 2 min read • Fri, 28th Feb 2025
How empathy and transparency save brands in a crisis
Customer service

How empathy and transparency save brands in a crisis

In times of crisis, brands can salvage their reputations by prioritising empathy and transparency, transforming potential outages into trust-building moments.

By Mark Devlin • 4 min read • Fri, 21st Feb 2025
Bluechip Infotech New Zealand celebrates 30th anniversary
Customer Experience

Bluechip Infotech New Zealand celebrates 30th anniversary

Bluechip Infotech New Zealand celebrates 30 years in IT distribution, evolving from a small operation into a major industry player under Chris Fitzgerald's leadership.

By Catherine Knowles • 3 min read • Fri, 21st Feb 2025
Teleperformance launches Cloud Campus for remote security
Data Protection

Teleperformance launches Cloud Campus for remote security

With cyber attacks hitting Australian firms every six minutes, Teleperformance unveils Cloud Campus to bolster data security for remote workforces.

By Shannon Williams • 3 min read • Fri, 21st Feb 2025