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Customer service Stories - Page 57

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Customer service stories

Babeltext transforms global messaging with 135-language tool
EduTech

Babeltext transforms global messaging with 135-language tool

Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
NetApp recognises top partners in Australia & New Zealand
Storage

NetApp recognises top partners in Australia & New Zealand

NetApp has celebrated its Partner Award Winners for FY24 in Australia and New Zealand, recognising excellence in customer service and IT solutions.

By Melania Watson • 3 min read • Fri, 22nd Nov 2024
Zendesk report reveals CX benefits of adopting AI in APAC
Digital Transformation

Zendesk report reveals CX benefits of adopting AI in APAC

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

By Shannon Williams • 4 min read • Fri, 22nd Nov 2024
How organisations can upgrade an ERP system that's no longer working for the business
Enterprise Resource Planning

How organisations can upgrade an ERP system that's no longer working for the business

Outdated ERP systems hinder businesses, causing inefficiencies and slow growth; upgrading to tailored, cloud-based solutions can enhance performance.

By Josh McHugh-Cullen • 3 min read • Thu, 21st Nov 2024
UK firms risk GBP £4.5bn losses due to poor service
Customer Experience

UK firms risk GBP £4.5bn losses due to poor service

UK businesses could face losses of up to GBP £4.5 billion during the holiday season due to inadequate customer service, new research by Qualtrics reveals.

By Sean Mitchell • 3 min read • Wed, 20th Nov 2024
CoinFlip Wallet launches in Australia & New Zealand
Crypto

CoinFlip Wallet launches in Australia & New Zealand

CoinFlip has launched its Wallet service in Australia and New Zealand, enhancing the ease of cryptocurrency transactions for users in the region.

By Melania Watson • 3 min read • Tue, 19th Nov 2024
Sinch earns Tier One for A2P SMS excellence in ROCCO report
Artificial Intelligence

Sinch earns Tier One for A2P SMS excellence in ROCCO report

Sinch has been awarded a Tier One ranking in the ROCCO 2024 A2P SMS Market Impact Reports for its excellence in customer communications technology.

By Melania Watson • 2 min read • Tue, 19th Nov 2024
Banks lead industries in adoption of generative AI technology
Risk & Compliance

Banks lead industries in adoption of generative AI technology

A report reveals that 60% of banking leaders are integrating generative AI technology into operations, outpacing other sectors in adoption rates.

By Shannon Williams • 4 min read • Tue, 19th Nov 2024
Zendesk unveils AI Dynamic Pricing Plan for flexibility
Customer Experience

Zendesk unveils AI Dynamic Pricing Plan for flexibility

Zendesk unveils its AI Dynamic Pricing Plan, enabling businesses to flexibly invest in AI and automation to meet evolving service needs.

By Kaleah Salmon • 3 min read • Fri, 15th Nov 2024

Stories from Other Regions

Customer service stories

AI & IT systems crucial for retail success on Black Friday
Digital Transformation

AI & IT systems crucial for retail success on Black Friday

As Black Friday looms, retailers face the dual challenge of IT resilience and consumer trust in AI, with only 10% of UK shoppers keen to use AI tools.

By Catherine Knowles • 3 min read • Thu, 28th Nov 2024
Study reveals UK consumers' mixed views on AI in retail
Customer Experience

Study reveals UK consumers' mixed views on AI in retail

A Zoho Survey reveals over half of consumers believe AI personalisation in retail has no impact, highlighting a crucial need for improved engagement.

By Melania Watson • 3 min read • Fri, 22nd Nov 2024
Net Essence acquires Workshop IT with Growth Lending aid
Partner Programmes

Net Essence acquires Workshop IT with Growth Lending aid

Net Essence has acquired Workshop IT, enhancing its IT services reach, supported by a loan from Growth Lending to fuel future growth.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
Call Design & CallD.ai join forces for AI optimisation
Unified Communications

Call Design & CallD.ai join forces for AI optimisation

Call Design and CallD.ai have partnered to enhance workforce optimisation in contact centres, merging AI solutions with human expertise for improved efficiency.

By Kaleah Salmon • 3 min read • Fri, 22nd Nov 2024
SAS campaigns for anti-fraud AI during awareness week
Data Analytics

SAS campaigns for anti-fraud AI during awareness week

SAS teams up with the Association of Certified Fraud Examiners to advocate for anti-fraud AI during International Fraud Awareness Week amid rising fraud tactics.

By Sean Mitchell • 2 min read • Thu, 21st Nov 2024
Decision Inc. acquires ProQuest to enhance AI & Salesforce
Digital Transformation

Decision Inc. acquires ProQuest to enhance AI & Salesforce

Decision Inc. has acquired ProQuest Consulting, enhancing its consultancy offerings and boosting its team in Australia to nearly 400 employees.

By Kaleah Salmon • 3 min read • Tue, 19th Nov 2024
Australian fleets see benefits from GPS & EV adoption
Cartech

Australian fleets see benefits from GPS & EV adoption

A new report reveals that 75% of Australian fleets now use GPS tracking, with 67% reporting reduced costs and 21% lower fuel consumption.

By Sean Mitchell • 2 min read • Tue, 19th Nov 2024
Australian firms risk $71 billion due to poor service
Customer Experience

Australian firms risk $71 billion due to poor service

Qualtrics' study reveals Australian businesses risk losing AUD $3.8 billion in sales this holiday season due to poor customer experiences, stressing urgent improvements.

By Melania Watson • 3 min read • Tue, 19th Nov 2024