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Employee Experience (EX) stories

Omnissa launches AI tools as endpoint use surges 1,000%
IT Automation

Omnissa launches AI tools as endpoint use surges 1,000%

Three-quarters of AI assistant use was unsanctioned, underscoring why enterprises are turning to tighter controls as adoption jumps nearly 1,000% year on year.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Jabra study finds AI adds work & boosts collaboration
Artificial Intelligence

Jabra study finds AI adds work & boosts collaboration

AI is adding tasks for most knowledge workers, while frequent users say it is also lifting collaboration and team connection.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Haiilo named Challenger in Gartner employee experience
Digital Transformation

Haiilo named Challenger in Gartner employee experience

The upgrade signals growing momentum in North America and a stronger case for buyers weighing compliance, AI and workplace fragmentation.

By Sofiah Nichole Salivio • 3 min read • This month
Qualtrics appoints Mike Potter as Chief Technology Officer
Data Analytics

Qualtrics appoints Mike Potter as Chief Technology Officer

The hire signals Qualtrics is sharpening its engineering push as it builds systems to process experience data in real time and scale its AI platform.

By Joseph Gabriel Lagonsin • 3 min read • This month
Australian firms see AI IT gains but still demand oversight
Network Infrastructure

Australian firms see AI IT gains but still demand oversight

Despite strong returns from AI in IT, most Australian organisations still insist on human sign-off before systems can make operational decisions.

By Joseph Gabriel Lagonsin • 4 min read • This month
Employees back AI but say leaders lack clear direction
Digital Transformation

Employees back AI but say leaders lack clear direction

Employees feel more productive using AI, but many say they still lack clear guidance on how it fits company goals and career paths.

By Raphael Veloso • 5 min read • This month
Jabra launches retail headset & cloud management platform
Unified Communications

Jabra launches retail headset & cloud management platform

Retailers can now centralise headset fleets across stores as Jabra's new platform aims to cut IT support demands and speed frontline communications.

By Raphael Veloso • 4 min read • This month
TeamViewer adds automations to cut repeat IT fixes
IT Automation

TeamViewer adds automations to cut repeat IT fixes

IT teams could cut repeat fixes as TeamViewer links validated resolutions to automated workflows and a single review workspace.

By Raphael Veloso • 4 min read • Last month

Stories from Other Regions

Employee Experience (EX) stories

Conference Board sets five-stage AI agent work framework
Data governance

Conference Board sets five-stage AI agent work framework

As spending rises, employers are being urged to redesign tasks around AI agents or risk automating the wrong work without measurable gains.

By Sofiah Nichole Salivio • 4 min read • Last week
Omnissa launches Elara AI governance beta for enterprises
Risk & Compliance

Omnissa launches Elara AI governance beta for enterprises

It targets a growing enterprise risk, with Omnissa saying unsanctioned AI tools are already present on 75% of managed devices.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Westpac New Zealand replaces 26 HR systems with Workday
Digital Transformation

Westpac New Zealand replaces 26 HR systems with Workday

Westpac says the platform has cut leaders' admin by about two hours a week and improved trust in workforce data, freeing time for customer work.

By Mara Sugue • 7 min read • This month
Cognizant named to Newsweek's admired workplaces list
Human Capital Management

Cognizant named to Newsweek's admired workplaces list

The repeat honour could help Cognizant recruit talent as it expands AI training and plans to hire 1,500 US college graduates.

By Mara Sugue • 4 min read • This month
Reward Gateway Edenred launches Engage employee app
Software-as-a-Service

Reward Gateway Edenred launches Engage employee app

Frontline staff may gain easier access to benefits and recognition as the new app bundles workplace services into one mobile platform.

By Mara Sugue • 2 min read • This month
Westcon-Comstor named among UK's best workplaces in tech
Hybrid Cloud

Westcon-Comstor named among UK's best workplaces in tech

The ranking reflects employee feedback on trust, job satisfaction and work-life balance as tech firms battle for talent and retention.

By Raphael Veloso • 3 min read • This month
Zendesk names Rachita Sundar as Chief Financial Officer
Software-as-a-Service

Zendesk names Rachita Sundar as Chief Financial Officer

Greater scrutiny over AI spending will fall on Zendesk's finance team as Rachita Sundar takes over as Chief Financial Officer.

By Joseph Gabriel Lagonsin • 4 min read • Last month
TeamViewer adds automations to speed endpoint fixes
Software-as-a-Service

TeamViewer adds automations to speed endpoint fixes

IT teams could cut repetitive support work as validated fixes are turned into automated workflows for recurring endpoint faults.

By Joseph Gabriel Lagonsin • 4 min read • Last month
The AI adoption metric most IT teams aren't tracking
Data Protection

The AI adoption metric most IT teams aren't tracking

Boards are increasingly demanding proof that AI spending is working, yet usage figures alone can leave IT unable to explain poor uptake.

By Sofiah Nichole Salivio • 5 min read • Last month
Lumera warns legacy systems hold back group protection
Data Analytics

Lumera warns legacy systems hold back group protection

Fragmented administration platforms are making it harder for UK group protection insurers to cut manual work and connect with employers.

By Sofiah Nichole Salivio • 3 min read • Last month