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Service management Stories - Page 21

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Service management stories

Spark Unveils 'ServiceFlex': A New Service Management Solution for Business and Government
IT services

Spark Unveils 'ServiceFlex': A New Service Management Solution for Business and Government

The system integrator launches a new IT management for businesses & governments using artificial intelligence.

By Sean Mitchell • 2 min read • Tue, 8th Aug 2023
PTC to acquire SaaS field service management provider ServiceMax
Service management

PTC to acquire SaaS field service management provider ServiceMax

The $1.46 billion acquisition is expected to strengthen PTC's closed-loop product lifecycle management offerings.

By Shannon Williams • 3 min read • Fri, 18th Nov 2022
Video: 10 Minute IT Jams - Introducing Servicely
Digital Transformation

Video: 10 Minute IT Jams - Introducing Servicely

Dion Williams joins us today to discuss how Servicely can help businesses achieve more productive and efficient practices through AI.

By Zach Thompson • 5 min read • Wed, 31st Aug 2022
Micro Focus recognised as service management leader by Research in Action
Hybrid Cloud

Micro Focus recognised as service management leader by Research in Action

Micro Focus' Hybrid Cloud Management X solution has been recognized as a global leader by Research in Action. #HybridCloudManagement #MicroFocus.

By Ryan Morris-Reade • 2 min read • Wed, 1st Sep 2021
Ivanti adds greater automation capabilities to Enterprise Service Management portfolio
Service management

Ivanti adds greater automation capabilities to Enterprise Service Management portfolio

Ivanti enhances its enterprise service management portfolio with biometric authentication and automation bots.

By Catherine Knowles • 3 min read • Wed, 19th Aug 2020
CyberArk releases new 'just-in-time' capabilities to help reduce risk
Privileged Access Management

CyberArk releases new 'just-in-time' capabilities to help reduce risk

CyberArk unveils enhanced 'just-in-time' features, aiming to reduce risk by minimising unnecessary access across cloud, hybrid, and endpoint environments.

By Catherine Knowles • 3 min read • Fri, 24th Jan 2020
Creating an attractive digital workplace for young talent
Service management

Creating an attractive digital workplace for young talent

As the next-generation of workers come through, how can organisations ensure their IT environment is set to attract high performing employees?.

By Ben Moore • 4 min read • Wed, 13th Feb 2019
Five reasons outsourced service desk demand is on the rise
Unified Communications

Five reasons outsourced service desk demand is on the rise

The nature of business is changing, and so is the nature of technology support. With these tips in mind, IT Pros can have their cake and eat it too.

By John McCredie • 4 min read • Thu, 4th Aug 2016
The top 3 IT opportunities for 2016
Customer Experience

The top 3 IT opportunities for 2016

IT leaders must become catalysts for positive organisational change by enabling new services that are closely aligned to the organisation's strategy.

By Shannon Williams • 2 min read • Wed, 13th Jan 2016
Dependency of digital infrastructure causing major IT problems
Disaster Recovery

Dependency of digital infrastructure causing major IT problems

Reliance on digital infrastructure causes major IT incidents, says report. 90% of large businesses affected. Only half have dedicated teams.

By Shannon Williams • 3 min read • Tue, 15th Dec 2015
ITSM upgrades a necessity in the digital age
Customer Relationship Management

ITSM upgrades a necessity in the digital age

As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.

By Catherine Knowles • 4 min read • Fri, 16th Oct 2015
Unisys: How service management tools boost productivity
Unisys

Unisys: How service management tools boost productivity

Service management helps organizations turn intelligence into business outcomes, according to Greg Thomas, Unisys strategy and innovation director.

By Catherine Knowles • 4 min read • Thu, 27th Aug 2015

Stories from Other Regions

Service management stories

Unit4 appoints Jean de Villiers as Chief Customer Officer
Software-as-a-Service

Unit4 appoints Jean de Villiers as Chief Customer Officer

IT veteran Jean de Villiers appointed Chief Customer Officer of Unit4, responsible for end-to-end customer journey and growth ambitions.

By Zach Thompson • 2 min read • Fri, 2nd Sep 2022
The future of on-site training
Industrial IoT

The future of on-site training

Construction firms are cutting call-outs and speeding up onboarding as wearable, cloud-based mentoring puts expert guidance on site in real time.

By Michael Curreen • 4 min read • Sun, 16th May 2021
Kicking off the financial year right
Data Analytics

Kicking off the financial year right

Busy tradies in New Zealand risk cash-flow headaches unless they tighten invoicing, GST and PAYE routines now, says Fergus founder Dan Pollard.

By Staff Writer • 4 min read • Mon, 26th Apr 2021
Kiwi startup saves tradies time and money
Software-as-a-Service

Kiwi startup saves tradies time and money

By automating quotes, the platform cuts wasted site visits for tilers and could expand to other tradies as it scales.

By Michael Curreen • 4 min read • Fri, 26th Feb 2021
Kiwi startup saves tradies time and money
Software-as-a-Service

Kiwi startup saves tradies time and money

By automating quotes online, the platform cuts wasted site visits for tradespeople and is now targeting 150 tiling businesses.

By Staff Writer • 4 min read • Fri, 19th Feb 2021
The Internet Of Things is turning facilities management on its head
Software-as-a-Service

The Internet Of Things is turning facilities management on its head

Facilities managers are facing lower costs and faster fault response as connected sensors and software automate maintenance across buildings.

By Michael Curreen • 4 min read • Wed, 12th Sep 2018