Cegid launches retail one for speciality store chains

Cegid has launched Cegid Retail One for speciality retail brands and chains, bringing in-store applications into a single interface.

The product combines Cegid's retail software with third-party tools used by store teams, with the aim of reducing the number of separate applications staff need to access during the working day. It is modular, multilingual and available globally.

In recent years, retailers have added a growing number of standalone store applications covering checkout, stock management, customer service, task management and communications. As a result, many store employees now deal with multiple logins and disconnected workflows, creating friction in day-to-day operations.

Cegid Retail One is designed to sit across those functions rather than replace each existing tool. Using single sign-on, it gives staff access to sales, checkout, customer engagement, inventory, task coordination, performance monitoring and operational communication from one device.

Store tools

The launch brings together several existing products from Cegid's retail portfolio, including Cegid Retail Live Store for fixed and mobile checkout, omnichannel transactions, customer engagement and digital catalogue ordering in stores.

It also includes Cegid Retail Inventory Tracking for stock-taking, goods receipts, transfers and omnichannel picking. Store managers can use Cegid Retail Store Performance for dashboard reporting, while Cegid Retail Store Excellence covers task management, visual merchandising, compliance and communication between head office and stores.

A central element of the new system is a conversational artificial intelligence assistant that can be accessed by voice or text. Store staff can use it during customer interactions to search for customer records, request product recommendations, check stock levels and review purchase histories.

The assistant operates within Cegid's own data environment and connects through real-time application programming interfaces. This is intended to let staff retrieve information and carry out actions without leaving the main workflow.

Retail focus

The software is aimed at speciality retail brands and chains, where staff often use a mix of systems across sales floors, stock rooms and management functions. Through configurable modules, retailers can adjust the interface to their own branding and tailor it for different roles, including managers and sales assistants.

Cegid is a European supplier of cloud software across finance, human resources, accounting, retail and entrepreneurship. It says it serves more than one million customers in 130 countries and employs more than 5,000 people.

The retail launch comes as software suppliers seek to simplify in-store technology estates while adding artificial intelligence features to frontline tools. For retailers, the business case often rests on cutting training time, reducing errors and improving adoption among staff who might otherwise need to move constantly between separate systems.

Nathalie Echinard outlined the rationale for the launch in comments accompanying the announcement. "The store of tomorrow relies on better-equipped, more autonomous experts. By bringing all solutions together into a single smart experience, we free up time and energy that sales staff can reinvest directly into advising customers, driving sales, and ensuring customer satisfaction. Simplifying the lives of sales staff and store managers means securing and accelerating store performance," said Nathalie Echinard, Managing Director, Cegid's Retail Business Division.

Echinard also said customers helped shape the product during development. "Furthermore, several of our clients were involved in co-developing this solution, and we wanted them to choose its name themselves at our Cegid Connections Retail 2026 event in Prague," she said.

Cegid reported annual revenue of €1,069 million for 2025 and is led by General Manager Bruno Vaffier.