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RingCentral completes global first, rolls out compliant cloud phone services in India
Wed, 5th Jul 2023

RingCentral, the provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, has announced it is the first global cloud provider to offer fully compliant cloud phone services in India.

RingCentral passed key regulatory verifications by the Department of Telecommunications (DOT) India and Telecom Regulatory Authority of India (TRAI), enabling multinational organisations with a presence in India to access cloud phone capabilities for streamlined communication with customers, partners, and employees.

Mo Katibeh, President and COO of RingCentral, says, "India is a key strategic market for us, and adding this country as our 46th country for global availability of RingCentral MVP is an important milestone. RingCentral is the first cloud UC vendor to have the licence and authorisation from the Department of Telecommunications India to operate in India. Were grateful to the DOT and to the Telecom Regulatory Authority of India for their support of this launch."

Access to a major economic hub

Gartner estimates IT communications services spending in India to reach $24.7 billion in 2023. As more global corporations turn to India to grow satellite offices and develop technology hubs, they need fully compliant, enterprise-grade solutions to ensure business continuity and seamless communications, the analyst states.

While non-compliant global cloud telephony solutions are technically available in India, organisations using these services run the risk of audits, which can shut services down with little-to-no notice.

Krishna Baidya, Senior Director ICT Practice Asia-Pacific at Frost & Sullivan, says, "India is the fastest-growing major economy in the world, with an impressive 5.5% average gross domestic product growth over the last 10 years. Being the first U.S. based cloud telephony provider in the country and a growing corporate acceptance for hybrid work, RingCentral has a huge opportunity as it brings its leading cloud solutions to this growing market."

Building a telecommunications network in India

After receiving its Unified Licence from the Department of Telecommunications (DOT) 18 months ago, RingCentral actively worked on completing the buildout of its domestic infrastructure in India, the company shared in a statement.

During this phase, RingCentral passed rigorous government inspections, and cleared stringent security standards to deliver its world-class telephony services to India a first among all U.S. cloud telephony providers.

Rajeev Singh Rathore, Vice President, Cloud Operations at RingCentral India, says, "We are very thankful to the DOT and TRAI for their fair application of stringent telecommunications rules and regulations enabling RingCentral to deploy our robust solutions for communications and collaboration needs of businesses in India.

"As a pioneer in delivering enterprise-grade cloud communications solutions for over two decades, RingCentral can drive modern cloud communications for businesses of all sizes, across every industry and employee type for India."

RingCentral is currently available in over 45 countries and supports 18 languages, providing the flexibility and global reach that multinational enterprises need. This new offering will facilitate the deployment of cloud solutions for global organisations with a presence in India.