Smartsheet has added connections for ChatGPT, Microsoft Copilot and Google Cloud Gemini Enterprise to its MCP Server, expanding existing support for Anthropic's Claude.
It also introduced Smart Assist, an AI companion built into the Smartsheet platform for users who want to work within its software rather than through external assistants.
The additions are intended to give enterprise teams access to the same live work information whether they use Smartsheet directly or third-party AI tools. Smartsheet says its MCP Server draws on two decades of operational data and is designed to connect AI assistants to live work data across an organisation.
The product push comes as software companies race to make their services available through multiple AI assistants rather than tie customers to a single model provider. For workplace software vendors, the contest increasingly centres on who controls the underlying work data and how easily different AI systems can query it.
Pratima Arora, chief product and technology officer at Smartsheet, said many organisations had found that access to AI tools alone did not solve workflow problems.
"The problem most teams run into isn't access to AI. It's that their AI has no idea how their organization actually works," Arora said.
"Today's assistants make one person faster inside one system. But enterprises don't deliver that way - the build, the launch, the transformation run across teams and systems all at once. That context lives in Smartsheet because that's where the work happens. When every major AI assistant connects to it, teams stop chasing information and start making decisions," she said.
Usage growth
Smartsheet pointed to a sharp rise in usage since launching its MCP Server integration with Claude in March. More than 22,000 unique users have carried out 3 million AI actions since then.
Weekly active users rose from fewer than 1,000 at launch to more than 9,000, while weekly tool call volume increased from 42,000 to more than 700,000, according to the company. In the first 10 days of June alone, users accounted for more than 860,000 AI actions.
Nearly one in three AI-driven actions creates, updates or modifies live work, which Smartsheet presented as evidence that users are going beyond simple queries and using the tools to change workflows and project information directly.
It also said nearly 3,000 net-new organisations joined in the last 30 days, with close to 700 new organisations discovering the server each week.
One customer, DPR Construction, said the system had practical uses in large, complex projects involving many participants and moving parts.
"We specialize in complex, technical construction projects-from building large-scale data centers to state-of-the-art healthcare facilities," said Matthew Feagin, regional operations leader at DPR Construction.
"There are thousands of people involved in these projects, and Smartsheet is the backbone for managing all of the most dynamic parts of the process. Now with the Smartsheet MCP Server, our teams can securely connect to their preferred AI tools to quickly build workflows, test ideas and get answers using natural language, all in a fraction of the time. That means our frontline workers can easily create Smartsheet solutions tailored to their unique challenges, helping them solve problems faster and reduce errors," Feagin said.
Platform strategy
Smart Assist extends the same approach within Smartsheet's own platform. Users can ask questions or describe tasks and receive responses based on live data without leaving the application.
The launch follows Smartsheet's recent introduction of Smart Columns and AI Dashboard Builder, part of a broader effort to weave AI features into its work management software. The company is also releasing CLI Agent Power Tools, a free open-source toolkit of six Claude Code agents built for its MCP Server.
Availability differs by region and platform. Smart Assist, the MCP Server, and connections to Claude and Google Cloud Gemini Enterprise are available now, while connections to Microsoft Copilot and ChatGPT are available to US customers and are due to roll out to APJ and EMEA customers soon.
Smartsheet said all the products sit on the same governance framework for IT teams managing AI use across organisations. More than 1,825 organisations were active in a single day during the latest usage peak, according to the company's figures.